The future of DSP Hardware is no hardware at all

IntelliMix® Room

Audio Processing Software

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Introducing IntelliMix Room, software-based audio processing for AV conferencing. With no DSP hardware required, installs are simpler and meeting spaces, cleaner with vastly improved audio

When multiple people join a videoconference call from multiple locations, audio problems can combine to cause major headaches. Rather than adding complicated DSP hardware to an already messy AV stack, IntelliMix Room is software that deploys directly to in-room PCs. Echoes are erased and background noise is silenced, and audio quality improves dramatically.

High quality crystal clear sound is no longer confined to C-suite spaces. Whether it’s a workhorse conference room or informal huddle area, the ease of installing software-based audio processing grant unparalleled sound to rooms of every size—backed by decades of Shure DSP and sound engineering expertise.

A downloadable DSP eliminates the needs for a dedicated AV rack. And by utilizing software rather than hardware, costs are reduced, and meeting spaces are kept clear of clutter. Together with simpler installation and deployment, setting up 1,000 rooms in 90 days is more possible than ever.

IntelliMix® Room

Audio Processing Software

IntelliMix® Room the first audio processing software fully optimized for Shure conferencing microphones. Simply download and deploy to in-room Windows 10 devices, and bring conferencing into the future.

IntelliMix® Room is compatible with the following Shure systems: Microflex® Advance™, Microflex® Wireless, and Microflex® Complete Wireless.

• Licensed DSP software optimized for Shure Microphones
• Runs on Windows 10 in-room PCs
• Makes the computer a Dante endpoint
• Shure Audio Encryption

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Videos

IntelliMix® Room Videos

Compatible Products

MXA910

Ceiling Array Microphone

The new MXA910 with IntelliMix® represents the next evolution in the Microflex® Advance™ Ceiling Array Microphone platform.

MXA310

Table Array Microphone

MXA310 table microphones maximize conferencing audio quality so voices come through clean and clear on every call.

MXA710

Linear Array Microphone

The linear form factor of the MXA710 with IntelliMix® allows for placement virtually anywhere in a meeting space, including on a wall, around a display, ceiling, or into a conference room table.

Microflex™ MXN5W-C

Networked Loudspeaker

Microflex™ MXN5W-C Networked Loudspeaker

MXA MUTE

Network Button

Configurable PoE-powered mute button accessory designed for Shure networked audio products

Support

Customer Support

Service & Repair

Detailed policy information regarding customer service numbers, service modifications, and replacement parts.

Service & Repair

Contact Us

Submit a ticket directly to Shure Customer Service staff, or reach out via phone or email.

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Resources

Shure Tech Portal

Complete product documentation, technical support materials, software and firmware, and other tools and resources for all Shure products, in one place.

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Documentation

User Guide & Specs

Command Strings

Quick Start Guide

System Requirements

Release Notes

Version 2.0.2.11

Bug Fixes

  • Resolved issues regarding network errors encountered during computer power up that could prevent IntelliMix Room from starting up correctly and being discovered in Designer software
  • Resolved issues regarding demo licenses becoming deactivated without persistent internet connection for 7 days.
  • Resolved issues where IntelliMix Room could not be discovered for up to 5 minutes after the IntelliMix Room host computer was restarted without internet access.
  • Resolved issues where improper prompts were shown to the user when attempting to activate an IntelliMix Room endpoint with a license ID without enough available licenses.

Known Issues

  • Packet scanning security software may cause audio performance issues with IntelliMix Room.
  • Presets saved while using IntelliMix Room 2.x or later cannot be used with IntelliMix Room 1.0.4.2.
  • In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before the paid license.
  • When using Dante Domain Manager (DDM) and the configuration for the device is set to “prevent” or the DDM server is offline, you can still upgrade IntelliMix Room.
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. This does not affect device performance and can be ignored.
  • Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
  • IntelliMix Room occasionally uses more resources on Dell XPS Laptops.
  • Certain Bluetooth devices may not persist in the PC Input/Output device dropdown selection after a restart of the computer. Audio will still pass.
  • If you adjust certain networked audio properties (networked audio device name, encryption state, license channel count), IntelliMix Room briefly goes offline in Designer.
  • In some scenarios, the computer running IntelliMix Room must be rebooted after a Zoom Rooms update occurs on the same computer.
  • If using the built-in Realtek driver for a PC input or output device in IntelliMix Room, you may need to reselect the PC input or output device after updating the Realtek driver. Realtek drivers are commonly included in Windows updates.
  • In some scenarios where PowerShell is not configured properly on a computer, IntelliMix Room will fail to install and warn the user that there no solid-state drive (SSD) detected, even if the system drive is an SSD. If this occurs, confirm PowerShell is listed in your system “PATH” environment variables and retry the installation.
  • In some scenarios, an asterisk will appear next to the version number of IntelliMix Room in Designer Software. This does not impact functionality of either piece of software and can be ignored.

Notes

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