IntelliMix® Room
Audio Processing Software
Introducing IntelliMix Room, software-based audio processing for AV conferencing. With no DSP hardware required, installs are simpler and meeting spaces, cleaner with vastly improved audio
When multiple people join a videoconference call from multiple locations, audio problems can combine to cause major headaches. Rather than adding complicated DSP hardware to an already messy AV stack, IntelliMix Room is software that deploys directly to in-room PCs. Echoes are erased and background noise is silenced, and audio quality improves dramatically.
High quality crystal clear sound is no longer confined to C-suite spaces. Whether it’s a workhorse conference room or informal huddle area, the ease of installing software-based audio processing grant unparalleled sound to rooms of every size—backed by decades of Shure DSP and sound engineering expertise.
A downloadable DSP eliminates the needs for a dedicated AV rack. And by utilizing software rather than hardware, costs are reduced, and meeting spaces are kept clear of clutter. Together with simpler installation and deployment, setting up 1,000 rooms in 90 days is more possible than ever.
Awards
Sound & Video Contractor Innovative Products Award
SCN’s Installation Product Awards
InfoComm Best of Show Awards: Sound & Video Contractor
ISE Best of Show Awards: AV Technology
AV Awards Finalist
Commercial Integrator BEST Awards
IntelliMix® Room
Audio Processing Software
IntelliMix® Room is the first audio processing software fully optimized for Shure conferencing microphones. Simply download and deploy to in-room Windows 10 & 11 devices, and bring conferencing into the future.
IntelliMix® Room is compatible with the following Shure systems: Microflex® Advance™, Microflex® Wireless, and Microflex® Complete Wireless.
• Licensed DSP software optimized for Shure Microphones
• Runs on Windows 10 & 11 in-room PCs
• Makes the computer a Dante endpoint
• Shure Audio Encryption
• Mute sync technology with Microsoft Teams and Zoom
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Videos
IntelliMix® Room Videos
Compatible Products
MXA310
Table Array Microphone
MXA310 table microphones maximize conferencing audio quality so voices come through clean and clear on every call.
MXA710
Linear Array Microphone
The linear form factor of the MXA710 with IntelliMix® allows for placement virtually anywhere in a meeting space, including on a wall, around a display, ceiling, or into a conference room table.
MXA920
Ceiling Array Microphone
Automatic Coverage™ technology requires no setup yet gives you precise control of audio capture if desired. With next-generation array architecture for enhanced directional pickup and more natural speech, the MXA920 is easy to use and quick to deploy for AV conferencing, camera tracking, voice lift, or sound reinforcement.
Support
Customer Support
Service & Repair
Detailed policy information regarding customer service numbers, service modifications, and replacement parts.
Service & RepairContact Us
Submit a ticket directly to Shure Customer Service staff, or reach out via phone or email.
Contact UsResources
Shure Tech Portal
Complete product documentation, technical support materials, software and firmware, and other tools and resources for all Shure products, in one place.
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Documentation
User Guide & Specs
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Command Strings
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Quick Start Guide
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System Requirements
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Brochure
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Overview
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Release Notes
Version 3.3.0
Important
- If you’re currently running IntelliMix Room 1.0, you must update to 2.0 first before installing 3.0 or later
- To fully configure IntelliMix Room, download and install Shure Designer on a separate computer. Shure does not support installing Designer and IntelliMix Room on the same computer.
New Features and Improvements
- Added the capability to update IntelliMix Room through Designer Software’s firmware update feature.
- Added logic device type and EQ contour support for the MXA920 Ceiling Array Microphone.
- IntelliMix Room now supports Windows 11.
- Reduced the CPU consumption of the AI Denoiser feature.
- Reduced the CPU consumption of IntelliMix Room when the Acoustic Echo Cancellation (AEC) and Noise Reduction (NR) features are disabled.
- Revised the system requirements needed to support IntelliMix Room.
- Improved the behavior of IntelliMix Room after a paid license has expired. After the grace period, there will be periodic visual and audible license expiration notifications to the user, rather than audio being muted.
- Added the ability to view the Network Interface Card (NIC) used for license verification within the IntelliMix Room licensing settings page.
- Improved the user experience to clarify which version of IntelliMix Room was preserved on the computer when canceling an upgrade and performing a “roll back”.
- Removed Network Throttling as an optional Windows optimization. Instead, Network Throttling is automatically disabled on computer startup. Network Throttling left “on” is known to cause audio performance issues in some scenarios.
Bug Fixes
- Resolved issues where many audio soundcards connected to the IntelliMix Room host computer could prevent discovery within Designer Software.
- Resolved issues where audio transmission could be delayed up to 5 minutes after PC restart when using Realtek PC Output devices with Kiosk-type devices.
- Resolved issues where mute synchronization between IntelliMix Room and the software codec could stop working if the computer was restarted via the removal of the power cable.
Known Issues
- Packet scanning security software may cause audio performance issues with IntelliMix Room.
- In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before the paid license.
- When renewing a license, IntelliMix Room will use the 90-day grace period of the expired license before activating the new, renewed license. After the grace period ends, the new license will automatically activate and the expiration message in the user interface will disappear.
- The USB Mute Synchronization and Call Status features do not properly reflect LED statuses when joining third-party meetings from Microsoft Teams Rooms (MTR) devices.
- In scenarios where many NICs are connected to the IntelliMix Room host computer, IntelliMix Room may not be discoverable in Designer software. Remove or disable some of the NICs to enable discovery in Designer software.
- In scenarios where many audio soundcards are connected to the IntelliMix Room host computer, some of the connected devices may be truncated from PC Input or Output list views within Designer Software. Shure recommends removing or disabling the unneeded audio soundcards.
- Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. Changing the Dante Device name can impact audio routes to Dante receive devices.
- Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
- Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute synchronization functionality. A restart of the computer resolves the issue.
- In some scenarios when using Dante Domain Manager with Shure devices, IntelliMix Room may appear as “Dante Locked” regardless of the device permissions set in Dante Domain Manager. In this state, IntelliMix Room networked audio settings cannot be customized. To resolve this, unenroll and reenroll IntelliMix Room within Dante Domain Manager.
Notes
- User Guide
- Installation and Deployment Guide
- Quick Start Guide
- This version of IMX Room is compatible with the following recommended software and firmware versions:
- Designer 4.7.0
- ANI22/ANI4IN/ANI4OUT 4.7.6
- ANIUSB-MATRIX 4.7.16
- MXA310 4.7.8
- MXA710 1.5.13
- MXA910 4.7.13
- MXA-MUTE 1.5.15
- Microflex Wireless 10.0.6
- P300 4.7.11