IntelliMix® Room
Audio Processing Software
Introducing IntelliMix Room, software-based audio processing for AV conferencing. With no DSP hardware required, installs are simpler and meeting spaces, cleaner with vastly improved audio
When multiple people join a videoconference call from multiple locations, audio problems can combine to cause major headaches. Rather than adding complicated DSP hardware to an already messy AV stack, IntelliMix Room is software that deploys directly to in-room PCs. Echoes are erased and background noise is silenced, and audio quality improves dramatically.
High quality crystal clear sound is no longer confined to C-suite spaces. Whether it’s a workhorse conference room or informal huddle area, the ease of installing software-based audio processing grant unparalleled sound to rooms of every size—backed by decades of Shure DSP and sound engineering expertise.
A downloadable DSP eliminates the needs for a dedicated AV rack. And by utilizing software rather than hardware, costs are reduced, and meeting spaces are kept clear of clutter. Together with simpler installation and deployment, setting up 1,000 rooms in 90 days is more possible than ever.
Awards
SCN’s Installation Product Awards
InfoComm Best of Show Awards: Sound & Video Contractor
ISE Best of Show Awards: AV Technology
AV Awards Finalist
Commercial Integrator BEST Awards
IntelliMix® Room
Audio Processing Software
IntelliMix® Room is the first audio processing software fully optimized for Shure conferencing microphones. Simply download and deploy to in-room Windows 10 devices, and bring conferencing into the future.
IntelliMix® Room is compatible with the following Shure systems: Microflex® Advance™, Microflex® Wireless, and Microflex® Complete Wireless.
• Licensed DSP software optimized for Shure Microphones
• Runs on Windows 10 in-room PCs
• Makes the computer a Dante endpoint
• Shure Audio Encryption
• Mute sync technology with Microsoft Teams and Zoom
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Videos
IntelliMix® Room Videos
Compatible Products
MXA910
Ceiling Array Microphone
The new MXA910 with IntelliMix® represents the next evolution in the Microflex® Advance™ Ceiling Array Microphone platform.
MXA310
Table Array Microphone
MXA310 table microphones maximize conferencing audio quality so voices come through clean and clear on every call.
MXA710
Linear Array Microphone
The linear form factor of the MXA710 with IntelliMix® allows for placement virtually anywhere in a meeting space, including on a wall, around a display, ceiling, or into a conference room table.
Support
Customer Support
Service & Repair
Detailed policy information regarding customer service numbers, service modifications, and replacement parts.
Service & RepairContact Us
Submit a ticket directly to Shure Customer Service staff, or reach out via phone or email.
Contact UsResources
Shure Tech Portal
Complete product documentation, technical support materials, software and firmware, and other tools and resources for all Shure products, in one place.
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Documentation
User Guide & Specs
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Quick Start Guide
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System Requirements
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Brochure
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Overview
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Release Notes
Version 3.1.0
Important
- If you’re currently running IntelliMix Room 1.0, you must update to 2.0 first before installing 3.0
New Features and Improvements
- Added Shure’s proprietary AI Denoiser algorithm to IntelliMix Room’s automixer output
- Reduced IntelliMix Room’s transmit and receive Dante transport latencies by 5ms each.
- Reduced IntelliMix Room’s internal latency to Dante outputs by 10 ms. This does not include the Dante latency mentioned directly above.
- Reduced the PC output latency by 21 ms.
- Improved the user experience and accessibility of the system tray application after performing a factory reset of IntelliMix Room.
- Resolved issues related to sharing project files with networked audio encryption in Designer software.
- Improved the stability of IntelliMix Room’s virtual USB driver
Known Issues
- Packet scanning security software may cause audio performance issues with IntelliMix Room.
- In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before the paid license.
- If you renew a license, IntelliMix Room uses the 90-day grace period from the expired license before starting the new license term. You'll see a license expiration notification during the 90-day grace period.
- In some scenarios, especially if rebooting computers via removing the power cable, mute sync between IntelliMix Room and the software codec can stop working. To resolve the issue, disable and re-enable the “HID-compliant headset” found under the “Shure IntelliMix Virtual Audio” USB Input Device within Window’s “Device Manager”.
- When using Dante Domain Manager (DDM) and the configuration for the device is set to “prevent” or the DDM server is offline, you can still upgrade IntelliMix Room.
- Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. This does not affect device performance and can be ignored.
- Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft Window’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
- If you adjust certain networked audio properties (networked audio device name, encryption state, license channel count), IntelliMix Room briefly goes offline in Designer.
- In some scenarios, the computer running IntelliMix Room must be rebooted after a Zoom Rooms update occurs on the same computer.
- Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute sync functionality. A reboot of the computer resolves the issue.
- Performing a factory reset of IntelliMix Room clears the user event logs.
- When canceling an upgrade of IntelliMix Room and performing a “roll back,” the UI confirmation mentions “upgrade success” when it should mention “roll back success.” IntelliMix Room will successfully roll back to the previous version.
- If you update IntelliMix Room on a kiosk-type device using a remote desktop connection, log in to the admin account of the device after the update finishes and the device reboots. This step makes IntelliMix Room available as an audio device on the operating system.
- If using a default web browser other than Microsoft Edge, the log submission form triggered by the “report a problem” feature may not appear. If this happens, please visit software-logs.shure.com directly to submit the logs to Shure.
- If uninstalling IntelliMix Room, the user must reboot the computer before re-installing any version of IntelliMix Room.
Notes
- User Guide
- Installation and Deployment Guide
- Quick Start Guide
- IMX Room 3.0 is compatible with the following software and firmware versions:
- Designer 4.5.0
- ANI22/ANI4IN/ANI4OUT 4.5.22
- ANIUSB-MATRIX 4.5.23
- MXA310 4.5.8
- MXA710 1.3.9
- MXA910 4.5.8
- MXA Mute 1.3.28
- Microflex Wireless 9.0.4
- P300 4.5.13