Shure has optimized our service experience to save you time and keep you informed.
Before Submitting a Repair:
  1. Look for a solution on Shure.com

Depending on the issue, your product may not need a repair. Before proceeding to the next step, try these Support resources:

  1. No sound from your earphones?

Try cleaning them using the provided cleaning tool. See this article: How To Use the Earphone Cleaning Tool

  1. Calculate your cost

Fees for repair are covered by our two year warranty with a purchase receipt and if terms and conditions are met. Read our Product Registration and Warranty Guarantee. If not under warranty, here is a service fee list with estimated costs assuming UPS Ground + Tax.

  1. Service of 600 MHz Wireless Systems

To comply with FCC regulations, Shure is forced to cease offering repair services on any products operating in the 600 MHz spectrum. Continued operation may cause interference to other licensed services.

 

Need to Start a Repair?

Get started by logging in or creating an account, then register your product and submit a repair request.

*Chrome and Firefox are the preferred browsers; please do not use Internet Explorer, you may experience issues.

 

Repair FAQ’s

Q: Can I drop off my repair?
A: To receive service or repairs for your Shure product, you will be required to ship your product to us.

Q: Do you have any authorized service centers?
A: Repair of Shure products is handled by Shure Incorporated or in certain countries, our authorized distribution centers.

Q: Why is Shure no longer servicing 600 MHz products?
A: The FCC has ordered that wireless microphones, in-ear monitors, and related equipment must cease operations in the 600 MHz band (614–698 MHz) after July 13, 2020, or earlier under certain conditions. This rule change does not apply to wireless systems that operate in other frequency ranges—only systems that operate on frequencies between 614 and 698 MHz are affected.

Q: Why has the FCC made these changes to the 600 MHz band?
A: The FCC has ordered that wireless microphones, in-ear monitors, and related equipment must cease operations in the 600 MHz band (614–698 MHz) after July 13, 2020, or earlier under certain conditions. This rule change does not apply to wireless systems that operate in other frequency ranges—only systems that operate on frequencies between 614 and 698 MHz are affected.

Q: Where do I find the Serial Number?
A: Serial numbers are found on the cardboard box and on some products:

  • For bodypacks, the serial number is found on a label in the battery compartment.
  • For handheld transmitters, the serial number is found on a label in the battery compartment.
  • For receivers and mixers, the serial number is found on a label on the top or bottom of the product.
  • For headphones, the serial number is on the cardboard box.
  • For earphones, the serial number is on the cardboard box.
  • For most wired microphones, the serial number is on the cardboard box.
  • For some headsets, the serial number is found on a label on the cord of the headset.
Please note not all units have serial numbers on the product.

Q: Who do I contact for login issues?
A: Send an email to service@shure.com with your contact information and what issue you’re experiencing.

Q: How do I register a product?
A: Please follow this guide for step-by-step instructions with screenshots.

Q: How do I submit a repair request?
A: Please follow this guide for step-by-step instructions with screenshots.

Q: Who do I contact for product registration problems?
A: If you have product registration problems, please contact the Service Department by sending an email through the community.

Q: Who do I contact if a product is not available in the dropdown?
A: If the product is not in the dropdown menu, please contact the Service Department by sending an email through the community.

Q: Do you provide a shipping label for repair returns?
A: The customer is responsible for shipping the unit(s) to the Shure Service Department for repair. The Shure Service Department will provide return shipping by UPS ground.

Q: Do I have to return my product for service?
A: Unit(s) needing repair and/or replacement services need to be returned to the Shure Service Department.