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Service and Repair Process

Before Submitting a Repair

Depending on the issue, your product may not need a repair. Before proceeding to the next step, try these Support resources:

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Find an answer

Resolve common problems yourself before submitting for repair!

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Product Documentation

Find user guides, relevant product documentation and firmware/software

Discontinued Products

View the user guides for discontinued products.


Start a Repair

Get started by logging in or creating an account, then register your product and submit a repair request.

Products that are covered by our two-year warranty will be repaired at no charge, if terms and conditions are met. If not under warranty, estimated costs are shown after your have registered your product in the repair portal.

**Acceptable forms of payment are Visa, MasterCard, and American Express. We do not ship COD or accept payment by check or money order.**

*Chrome and Firefox are the preferred browsers; please do not use Internet Explorer, you may experience issues.

To submit a repair request for your Stem Ecosystem products, please see information below.

Special Repair Situations

No sound from your earphones?

Try cleaning them using the provided cleaning tool. See this article:

How To Use the Earphone Cleaning Tool

Service of 600 MHz Wireless Systems

To comply with FCC regulations, Shure is forced to cease offering repair services on any products that can operate on frequencies between 616 and 653 MHz and 663 – 698 MHz. Please visit this link to see which frequency bands are still legal for Shure to repair. Please ensure that your product is operating in the permitted frequency band before submitting a repair. Continued operation may cause interference to other licensed services.

Service of Stem Ecosystem Products

To receive service and repair assistance on your Stem Ecosystem product(s), please visit us at our Stem Ecosystem page and contact our Customer Happiness team.


Service and Repair FAQs

A: To receive service or repairs for your Shure product, you will be required to ship your product to us.