Software

IntelliMix® Room

Versions

Date Posted

Download

3.0.4.14
April 29, 2021

Important

  • If you’re currently running IntelliMix Room 1.0, you must update to 2.0 first before installing 3.0

Improvements

  • Changed the recommended and minimum hardware specifications needed to run IntelliMix Room
  • Improved IntelliMix Room license verification to only require activation with the internet one time
  • Extended device password protection to the System Tray Application
  • Added the ability for users to restore PC optimizations upon uninstallation of IntelliMix Room
  • Added support for Windows 10 Education and Windows 10 Pro Education
  • Fixed crashing issues that happened due to port conflicts with other software or hardware interfaces
  • Improved the stability of the IntelliMix Room installer when targeting non-English Windows 10 editions
  • General stability improvements preventing issues with IntelliMix Room during computer startup

Known Issues

  • Packet scanning security software may cause audio performance issues with IntelliMix Room.
  • In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before the paid license.
  • When using Dante Domain Manager (DDM) and the configuration for the device is set to “prevent” or the DDM server is offline, you can still upgrade IntelliMix Room.
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. This does not affect device performance and can be ignored.
  • Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft Window’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
  • If you adjust certain networked audio properties (networked audio device name, encryption state, license channel count), IntelliMix Room briefly goes offline in Designer.
  • In some scenarios, the computer running IntelliMix Room must be rebooted after a Zoom Rooms update occurs on the same computer.
  • Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute sync functionality. A reboot of the computer resolves the issue.
  • Performing a factory reset of IntelliMix Room clears the user event logs.
  • Performing a factory reset of IntelliMix Room from the System Tray Application requires the user to manually close and reopen the System Tray Application.
  • When canceling an upgrade of IntelliMix Room and performing a “roll back”, the UI confirmation mentions “upgrade success” when it should mention “roll back success.” IntelliMix Room will successfully roll back to the previous version.
  • If you update IntelliMix Room on a kiosk-type device using a remote desktop connection, log in to the admin account of the device after the update finishes and the device reboots. This step makes IntelliMix Room available as an audio device on the operating system.
  • If using a default web browser other than Microsoft Edge, the log submission form triggered by the “report a problem” feature may not appear. If this happens, please visit software-logs.shure.com directly to submit the logs to Shure.
  • If you have problems pushing Dante routes to IntelliMix Room from a shared Designer project file, see if the Designer files use network audio encryption. If so, reboot the computer running IntelliMix Room to fix the issue.

Notes

3.0.1.2
February 23, 2021
Download not available

Important

  • If currently running IntelliMix Room 1.0, you must update to 2.0 first before installing 3.0

Improvements

  • Performance optimizations that improve stability of IntelliMix Room on lower-tier computers.
  • Addition of mute sync and call status capability with supported video conferencing platforms.
  • Command strings were added to control the gain and routing of Matrix Mixer cross points.
  • Added the ability to route PC Input to PC Output via the Matrix Mixer.
  • Improvements were made to the network settings page within the system tray application to handle disconnected or disabled Network Interface Cards (NICs).
  • Release date was added to the system tray application software update notifications.
  • Improvements were made to the system tray application notifying users if there are internet connectivity issues while trying to trigger a software update.
  • Security improvements regarding software update from the system tray application.
  • Added the ability to show/hide the license ID for IntelliMix Room within the system tray application.

Bug Fixes

  • Resolved an issue with automatic check for updates during installation of IntelliMix Room.
  • Uninstaller improvements preventing false-positive virus detection with Mcafee, Symantec, and Rising endpoint protection software.
  • Resolved issues with Realtek drivers needing to be re-selected as the PC I/O device in IntelliMix Room after Realtek driver updates.
  • Resolved issues with version reporting in Designer software.
  • Installer improvement notifying user if installation cannot be completed due to issues with PowerShell, as opposed to claiming that there is no solid-state drive (SSD) detected even if the system drive is an SSD.
  • Resolved audio performance issues introduced by system stress of high-definition video peripherals such as cameras, displays, and screen sharing.

Known Issues

  • Packet scanning security software may cause audio performance issues with IntelliMix Room.
  • In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before the paid license.
  • When using Dante Domain Manager (DDM) and the configuration for the device is set to “prevent” or the DDM server is offline, you can still upgrade IntelliMix Room.
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. This does not affect device performance and can be ignored.
  • Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft Window’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
  • IntelliMix Room occasionally uses more resources on Dell XPS Laptops.
  • Certain Bluetooth devices may not persist in the PC Input/Output device dropdown selection after a restart of the computer. Audio will still pass.
  • If you adjust certain networked audio properties (networked audio device name, encryption state, license channel count), IntelliMix Room briefly goes offline in Designer.
  • In some scenarios, the computer running IntelliMix Room must be rebooted after a Zoom Rooms update occurs on the same computer.
  • In some situations, the “IntelliMix Virtual Audio” audio driver can be left on the operating system after the uninstallation of IntelliMix Room. A reboot of the system resolves the issue.
  • Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute sync functionality. A reboot of the computer resolves the issue.
  • Performing a factory reset of IntelliMix Room will clear the user event logs.

Notes

2.0.2.11
October 20, 2020
Download not available

Bug Fixes

  • Resolved issues regarding network errors encountered during computer power up that could prevent IntelliMix Room from starting up correctly and being discovered in Designer software
  • Resolved issues regarding demo licenses becoming deactivated without persistent internet connection for 7 days.
  • Resolved issues where IntelliMix Room could not be discovered for up to 5 minutes after the IntelliMix Room host computer was restarted without internet access.
  • Resolved issues where improper prompts were shown to the user when attempting to activate an IntelliMix Room endpoint with a license ID without enough available licenses.

Known Issues

  • Packet scanning security software may cause audio performance issues with IntelliMix Room.
  • Presets saved while using IntelliMix Room 2.x or later cannot be used with IntelliMix Room 1.0.4.2.
  • In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before the paid license.
  • When using Dante Domain Manager (DDM) and the configuration for the device is set to “prevent” or the DDM server is offline, you can still upgrade IntelliMix Room.
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. This does not affect device performance and can be ignored.
  • Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
  • IntelliMix Room occasionally uses more resources on Dell XPS Laptops.
  • Certain Bluetooth devices may not persist in the PC Input/Output device dropdown selection after a restart of the computer. Audio will still pass.
  • If you adjust certain networked audio properties (networked audio device name, encryption state, license channel count), IntelliMix Room briefly goes offline in Designer.
  • In some scenarios, the computer running IntelliMix Room must be rebooted after a Zoom Rooms update occurs on the same computer.
  • If using the built-in Realtek driver for a PC input or output device in IntelliMix Room, you may need to reselect the PC input or output device after updating the Realtek driver. Realtek drivers are commonly included in Windows updates.
  • In some scenarios where PowerShell is not configured properly on a computer, IntelliMix Room will fail to install and warn the user that there no solid-state drive (SSD) detected, even if the system drive is an SSD. If this occurs, confirm PowerShell is listed in your system “PATH” environment variables and retry the installation.
  • In some scenarios, an asterisk will appear next to the version number of IntelliMix Room in Designer Software. This does not impact functionality of either piece of software and can be ignored.

Notes

2.0.1.186
July 22, 2020
Download not available

New Features

  • Software update improvements that allow the user to check for updates to IntelliMix Room software directly from the IntelliMix Room Tray Application
  • Acoustic Echo Cancellation (AEC) improvements that allow for the use of reinforcement systems with longer latencies, without causing AEC problems or audio artifacts
  • Addition of a “report a problem” button within the IntelliMix Room Tray Application that allows users to easily send diagnostic logs to Shure if needed
  • Support for the MXA710 linear array, MXN5-C Networked Loudspeaker, and MXA MUTE Network Button
  • Addition of some licensing command string properties
  • Support for Windows 10 version 2004 (Build 19041)
  • Addition of a licensing network interface (NIC) selection option during the installation process

Bug Fixes

  • PC I/O “None” selection was added to Designer Software as a configuration option for IntelliMix Room PC Input and Output
  • Resolved issues with the installation of the Virtual Audio Driver
  • Resolved issues where the IntelliMix Room Tray Application would not automatically run
  • Resolved an issue where changing the channel count of an installation did not reset the Dante output channel names
  • Resolved a Shure Audio Encryption issue where channels without established Dante audio routes displayed a "key error"
  • Improved localization of the IntelliMix Room Tray Application
  • Resolved an issue around changing the channel count of an activated IntelliMix Room instance.

Known Issues

  • The use of packet scanning security software may cause audio performance issues with IntelliMix Room.
  • Presets saved in IntelliMix V2.0 cannot be utilized with IntelliMix Room V1.0.
  • In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before utilizing the paid license.
  • When using Dante Domain Manager (DDM) and the permissions configuration for the devicefor the device is set to “prevent”are set to read only or the DDM server is offline, you can still upgrade IntelliMix Room.
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name, as seen in Dante Controller. The Shure device name stays the same. This does not affect device performance and can be ignored.
  • Discovery of IntelliMix Room within Designer software can take up to 5 minutes if IntelliMix Room is restarted without internet access.
  • Ensure that the system/device name of the computer running IntelliMix Room is unique and abides by Microsoft’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
  • It’s been seen that IntelliMix Room can utilize more resources on specific computer models (Dell XPS Laptops)
  • Certain Bluetooth devices may not persist in the PC Input/Output device dropdown selection after a restart of the computer. Audio will still pass.
  • When using IntelliMix Room, Designer may show a red dot and invalid software version for that device after installation. Close and re-open Designer or reboot the machine running IntelliMix Room to fix the issue

Notes

1.0.4.2
February 12, 2020
Download not available

Initial Release

 

 

 

 

 

 

 

 

Known Issues

  • The use of packet scanning security software may cause audio performance issues with IntelliMix Room.
  • When transitioning from a trial license to a paid license, the total trial term will be used unless the user manually deactivates and reactivates the endpoint using Designer software.
  • In some circumstances, the system tray application will not run automatically. Navigate to C:\Program Files\Shure\IntelliMixRoom and run the “IntelliMixRoomTrayApp.exe”. This only needs to be done once per instance of IntelliMix Room.
  • When using Dante Domain Manager (DDM) and the permissions for the device are set to read only or the DDM server is offline, you can still update IntelliMix Room.
  • If you change the channel count of an installation, the Dante output channel names do not change.
  • When using Shure Networked Audio Encryption, you'll see a "key error" for channels without established Dante audio routes. This does not affect device performance and can be ignored.
  • Some text in the system tray application only appears in English.
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name, as seen in Dante Controller. The Shure device name stays the same.
  • If experiencing issues changing the channel count of an IMX Room instance within Designer Software, deactivate the IMX Room instance first, then change the channel count and re-activate.

Notes

  • User Guide
  • Installation and Deployment Guide
  • Quick Start Guide
  • System requirements
    • Windows 10 Pro, Enterprise, or IoT Enterprise (64 bit)
    • Processor: i5 quad core 1.9 GHz minimum
    • 8 GB RAM minimum
    • Solid state drive
  • IMX Room 1.0 is compatible with the following software and firmware versions:
    • Designer 4.1
    • MXA910 4.1.41
    • MXA310 4.1.37
    • P300 4.1.11
    • ANIUSB-MATRIX 4.1.39
    • ANI22 4.1.39
    • ANI4IN 4.1.39
    • ANI4OUT 4.1.39
    • Microflex Wireless 8.0.3

Associated products

IntelliMix® Room

IntelliMix® Room is digital signal processing (DSP) software designed to optimize the performance of Shure networked microphones with videoconferencing software.