SystemOn

Important

• After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
• SystemOn cannot be installed on the same machine as Designer; do not attempt to install one over the other
• Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates
• SystemOn may not allow downgrading of some P300s due to a platform update to support future functionality and USB improvements.

Improvements

• Support for new firmware versions
• Usability improvements
• Bug fixes and performance improvements

Known Issues

• When using a virtual machine, it’s recommended to dedicate hardware resources (HD, RAM, etc.) to the SystemOn application; using shared resources may cause Shure services to not start on reboot
• When a device is being firmware updated, it will appear offline during the update in SystemOn
• When marking a notification as read, the notifications list may flicker
• ULX-D transmitters using non-Shure batteries will show in the transmitter list with incorrect values for battery cycle count and health
• After attempting to forget cross-subnet devices, devices must be rebooted, then SystemOn server must be rebooted before the devices will disappear from SystemOn
• Discovering MXW microphones may take more than 1 minute
• UTC time and date are displayed on Event Log and Email/SMS notifications.
• For users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required.
• If a valid license activation ID is applied and fails on the first attempt, please try again before calling support.

Notes

• Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
• Designer and SystemOn cannot be installed on the same machine
• To operate SystemOn 4.3.0 with Shure networked systems, see the following list of supported firmware versions:
  • MXW 8.0.3 – 9.0.4
  • SCM820 1.3.3
  • ULX-D 2.2.24 – 2.4.9
  • SBC220/240 1.1.43 – 1.2.73
  • SBC250/450/850 2.2.24 – 2.4.13
  • MXA910 4.1.41 – 4.3.2
  • MXA710 1.1.5
  • MXA310 4.1.37 – 4.3.6
  • P300 4.1.11 – 4.3.7
  • IMX-ROOM 1.0.4.2 – 2.0.2
  • ANIUSB-MATRIX 4.1.39 – 4.3.11
  • MXN5-C 1.1.1
  • MXA-MUTE 1.1.3
• Please report SystemOn performance issues experienced on supported browsers to Shure Support.
• For help and troubleshooting, go to the SystemOn System Requirements, SystemOn User Guide or FAQs