Questions About your Order?
Shure Online Shop FAQ
If you see Shure Shop in the options, you can select ADD TO CART in order to buy the product directly.
If you PROCEED TO CHECKOUT you’ll be asked to provide contact and payment information. By pressing "Complete Payment" you place your order.
We’re sorry you feel you’d like to return your product. You may return anything bought in our web shop and cancel the original sales contract as long as you do this within 30 days of the original purchase date and provide proof of purchase by including your receipt. All we ask is that you let us know in writing that you would like to return the unwanted product (by post or email). We do not need to know the reason for the return provided that you send back the product promptly within the 30-day limit and within a maximum of 14 days after notifying us in writing. Our returns address is:
EU:
11ecom GmbH
Shure Returns
Stolberger Straße 368
50933 Köln
Deutschland
UK:
Hallmark Consumer Services
Shure Returns
Greenbank
Saxby Road
Melton Mowbray
Leicestershire, LE13 1FF
Email: shure@11ecom.de
We will cover the return postage costs within the 30-day return period. Please email us at shure@11ecom.de. We will then send you a return label.
Every Shure product comes with a 2-year warranty. Within this period – just inform us about the problem and we’ll find a solution!
Please get in touch with us via e-mail (Shure@11ecom.com) or give us a call (0800-931-0310).
We cannot change the shipping address on an order after it has shipped. If an order is returned because it couldn't be received at the listed shipping address, we will accept the return but will not refund the shipping charges.
- PayPal: Payment through PayPal is free of charge. In addition PayPal guarantees for the security of your data.
- Credit card: For payments through credit cards we use certified security standards. We will charge your credit card account upon order completion. We accept Visa, American Express and Mastercard.
- Apple Pay