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Service & Repair Process
Service & Repair Process
Shure has optimized our service experience to save you time and keep you informed.
Before Submitting a Repair:
1. Look for a solution on Shure.com
Depending on the issue, your product may not need a repair. Before proceeding to the next step, try these Support resources:
2. No sound from your earphones?
Try cleaning them using the provided cleaning tool. See this article: How To Use the Earphone Cleaning Tool
Need to Start a Repair?
Get started by logging in or creating an account, then register your product and submit a repair request.
DISCLAIMER - Our estimates carry a charge of £50 (£25.00 for wired mics and earphones) to cover our 'Fault Evaluation Service' should repairs be declined.
*Chrome and Firefox are the preferred browsers; please do not use Internet Explorer, you may experience issues.
Repair FAQ’s
Q: Can I drop off my repair?
A: To receive service or repairs for your Shure product, you will be required to ship your product to us.
Q: Do you have any authorized service centers?
A: Repair of Shure products is handled by Shure Incorporated or in certain countries, our authorized distribution centers
Replacement Parts
Most replacement parts (and many accessories) for Shure products are available through Shure UK Limited.
Visit our accessories and replacement parts pages.
For information on purchasing these items, please contact Shure UK Limited directly.
Shure Distribution UK
UK Service Department
Unit 2, The I.O. Centre
Lea Road, Waltham Abbey
EN9 1AS
Essex
United Kingdom
Phone: 44(0) 1992 703058
Fax: 44(0) 1992 703057