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Service & Repair Process

Service & Repair Process

Shure has optimized our service experience to save you time and keep you informed.

Before Submitting a Repair:

1. Look for a solution on Shure.com

Depending on the issue, your product may not need a repair. Before proceeding to the next step, try these Support resources:

2. No sound from your earphones?

Try cleaning them using the provided cleaning tool. See this article: How To Use the Earphone Cleaning Tool

Need to Start a Repair?

Get started by logging in or creating an account, then register your product and submit a repair request.

DISCLAIMER - Our estimates for non-warranty repairs carry a charge of £50 (£25.00 for wired mics and headphones) to cover our 'Fault Evaluation Service' should repairs be declined.

Submit a repair request

*Chrome and Firefox are the preferred browsers; please do not use Internet Explorer, you may experience issues.

Repair FAQ’s

Q: Can I drop off my repair?

A: To receive service or repairs for your Shure product, you will be required to ship your product to us.

Q: Do you have any authorized service centers?

A: Repair of Shure products is handled by Shure Incorporated or in certain countries, our authorized distribution centers

Replacement Parts

Most replacement parts (and many accessories) for Shure products are available through Shure UK Limited.

Visit our accessories and replacement parts pages.

For information on purchasing these items, please contact Shure UK Limited directly.

Shure Distribution UK

UK Service Department

Unit 2, The I.O. Centre
Lea Road, Waltham Abbey
EN9 1AS Essex
United Kingdom

Phone: 44(0) 1992 703058

Fax: 44(0) 1992 703057


Opening Hours Monday – Thursday (9:00am – 5:30pm)

Opening Hours Friday (9:00am – 5:00pm)