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Depending on the issue, your product may not need a repair. Before proceeding to the next step, try these Support resources:
Try cleaning them using the provided cleaning tool. See this article: How To Use the Earphone Cleaning Tool
Get started by logging in or creating an account, then register your product and submit a repair request.
DISCLAIMER - Our estimates for non-warranty repairs carry a charge of £50 (£25.00 for wired mics and headphones) to cover our 'Fault Evaluation Service' should repairs be declined.
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A: To receive service or repairs for your Shure product, you will be required to ship your product to us.
A: Repair of Shure products is handled by Shure Incorporated or in certain countries, our authorized distribution centers
Most replacement parts (and many accessories) for Shure products are available through Shure UK Limited.
Visit our accessories and replacement parts pages.
For information on purchasing these items, please contact Shure UK Limited directly.
Shure Distribution UK
UK Service Department
Unit 2, The I.O. Centre
Lea Road, Waltham Abbey
EN9 1AS Essex
Phone: 44(0) 1992 703058
Fax: 44(0) 1992 703057
Opening Hours Monday – Thursday (9:00am – 5:30pm)
Opening Hours Friday (9:00am – 5:00pm)