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Software & Firmware Archives

Type

Release Title

Latest Version

Associated Products

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App
1.3.2
30/11/2020 View All Updates

Improvements

  • Bug fixes

Known Issues

  • The FPS and resolution combinations available for selection will vary based on the user’s phone.
  • Users of iPhone 8 who are running iOS 11.3 may experience crashes when playing back saved recordings from within the app.
  • iPhone XS Max users may experience visual misalignment issues after focusing on an object and then zooming in.
  • If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

  • MOTIV Video User Guide
  • MV88+ Video User Guide
  • MV88 User Guide
  • Supports iPhone 5S and later – iPad and iPod Touch are not supported
  • Compatible with iOS 12 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (About > Feedback)
Firmware
4.3.7
23/11/2020 View All Updates

Improvements

  • Bug fixes

Known Issues

  • AES67 support is only available on UltimoX hardware
  • ANI4IN devices manufactured as of January 2018 are compatible with AES67
  • When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
  • Shure Network Audio Encryption is not backwards compatible; all devices must be on version 4.1 firmware to use this feature

Notes

  • User Guide
  • Command Strings
  • ANI4IN version 4.3.7 is compatible with ANI4IN devices running older firmware versions, but updating all devices used together to the same firmware version is recommended.
  • To operate ANI4IN version 4.1.7 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (Mac OS X)
  • To operate ANI4IN version 4.1.7 with other Shure networked systems, reference the following list of minimum versions supported:
    • ANI22 4.3.7
    • ANI4OUT 4.3.7
    • ANIUSB-MATRIX 4.3.11
    • MXA310 4.3.6
    • MXA910 4.3.2
    • Microflex Wireless 8.0.3
    • P300 4.3.7
    • ULXD4D/4Q 2.4.9
    • SCM820 1.3.3
    • Shure Update Utility 2.5.0
    • Shure Web Device Discovery 1.2.9
Firmware
4.3.7
23/11/2020 View All Updates

Improvements

  • USB Audio and Mute sync improvements
    • Improved performance with USB extending
    • Chrome OS Audio support
    • Mute sync improvements - Microsoft Teams, Zoom, and Skype for Business
    • Fixed an issue with Barco ClickShare CX50, where the P300 was recognized but does not pass audio
  • Bug Fixes

Known Issues

  • Shure Network Audio Encryption is not backwards compatible; all devices must be on version 4.1 firmware to use this feature
  • Mute Sync will not work between P300 devices running version 4.2 and 4.3 firmware. Please make sure to update all P300s in a system to version 4.3
  • Shure Update Utility, Designer, and SystemOn may not allow downgrading and may show up as incompatible in Designer version 4.2 with some P300s due to a platform update to support future functionality and USB improvements.
  • P300s with the platform update require Designer versions 4.3 and higher will NOT be supported in Designer versions 4.2.1 and earlier.

Notes

  • User Guide
  • Command Strings
  • To operate P300-IMX version 4.3.7 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (macOS)
  • To operate P300-IMX 4.3.6 with Microsoft Teams, reference the following minimum versions:
    • Microsoft Teams Desktop: 1.3.00.24755
    • Microsoft Teams Rooms: 4.6.20.0
  • To operate P300-IMX version 4.3.7 with other Shure networked systems, reference the following list of minimum versions supported:
    • Shure Designer 4.3
    • ANI22 4.3.7
    • ANIUSB-MATRIX 4.3.11
    • ANI4IN 4.3.7
    • ANI4OUT 4.3.7
    • MXA310 4.3.6
    • MXA710 1.1.5
    • MXA_MUTE 1.1.3
    • MXN5-C 1.1.1
    • MXA910 4.3.2
    • Microflex Wireless 8.0.3
    • Shure Update Utility 2.5.0
    • Shure Web Device Discovery 1.2.9
Firmware
4.3.6
23/11/2020 View All Updates

Improvement

  • Bug Fixes

Known Issues

  • Factory reset occasionally fails to reset Dante settings and/or fully disable encryption. Solution: Reboot the device if unable to route audio after factory reset.
  • AES67 support is only available on UltimoX hardware
    • MXA310 devices manufactured as of July 2017 are compatible with AES67
  • Shure Audio Encryption is not backwards compatible; all devices must be on version 4.1 or later firmware to use this feature
  • If enrolling, unenrolling, or changing Dante Domain settings and selecting “Clear Config,” the device may mute its audio output indefinitely.  Solution: Reboot the device following this operation to avoid possible adverse behavior.”
  • After updating from version 2.X to 4.2, Channel EQ settings return to their default settings.
  • When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
  • When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period. To correct this, hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari).
  • The Mute Control Function command string response is incorrect when using <GET 0 ALL>
    • When using < GET MUTE_CONTROL_FUNC >, the response is as documented.
    • When using < GET 0 ALL >, the response should be mapped as follows:
< GET 0 ALL > ResponseActual MUTE_CONTROL_FUNC
< REP MUTE_BUTTON ON > ... < REP MUTE_CONTROL_FUNC LOGIC >LOCAL
< REP MUTE_BUTTON ON > ... < REP MUTE_CONTROL_FUNC LOCAL >LOGIC
< REP MUTE_BUTTON OFF >DISABLED

Notes

  • User Guide
  • Demo Web UI
  • Command Strings
  • MXA310 version 4.3.X is compatible with MXA310 devices running older firmware versions, but updating all devices used together to the same firmware version is recommended.
  • To operate MXA310 version 4.3.X with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (Mac OS X)
  • To operate MXA310 version 4.3.X with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
    • Shure Designer 4.3.0
    • Shure SystemOn 4.3.0
    • ANI22 4.3.7
    • ANI4IN 4.3.7
    • ANI4OUT 4.3.7
    • ANIUSB-MATRIX 4.3.11
    • MXA910 4.3.2
    • MXA710 1.1.5
    • MXA-MUTE 1.1.3
    • MXN5-C 1.1.1
    • Microflex Wireless 8.0.3
    • P300 IntelliMix® Audio Conferencing Processor 4.3.7
    • SCM820 1.3.3
    • Shure Update Utility 2.5.0
    • Shure Web Device Discovery 1.2.9
Firmware
4.3.7
23/11/2020 View All Updates

Improvements

  •  Bug fixes

Known Issues

  • When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
  • Shure Network Audio Encryption is not backwards compatible; all devices must be on version 4.1 firmware to use this feature

Notes

  • User Guide
  • Command Strings
  • ANI22 version 4.3.7 is compatible with ANI22 devices running older firmware versions, but updating all devices used together to the same firmware version is recommended.
  • To operate ANI22 version 4.1.39 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (macOS)
  • To operate ANI22 version 4.3.7 with other Shure networked systems, reference the following list of minimum versions supported:
    • ANI4IN 4.3.7
    • ANI4OUT 4.3.7
    • ANIUSB-MATRIX 4.3.11
    • MXA310 4.3.6
    • MXA910 4.3.2
    • Microflex Wireless 8.0.3
    • ULXD4D/4Q 2.4.9
    • SCM820 1.3.3
    • Shure Update Utility 2.5.0
    • Shure Web Device Discovery 1.2.9
Software
4.3.0
23/11/2020 View All Updates
Download not available

Important

  • After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
  • SystemOn cannot be installed on the same machine as Designer; do not attempt to install one over the other
  • Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates
  • SystemOn may not allow downgrading of some P300s due to a platform update to support future functionality and USB improvements.

Improvements

  • Support for new firmware versions
  • Usability improvements
  • Bug fixes and performance improvements

Known Issues

  • When using a virtual machine, it’s recommended to dedicate hardware resources (HD, RAM, etc.) to the SystemOn application; using shared resources may cause Shure services to not start on reboot
  • When a device is being firmware updated, it will appear offline during the update in SystemOn
  • When marking a notification as read, the notifications list may flicker
  • ULX-D transmitters using non-Shure batteries will show in the transmitter list with incorrect values for battery cycle count and health
  • After attempting to forget cross-subnet devices, devices must be rebooted, then SystemOn server must be rebooted before the devices will disappear from SystemOn
  • Discovering MXW microphones may take more than 1 minute
  • UTC time and date are displayed on Event Log and Email/SMS notifications.
  • For users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required.
  • If a valid license activation ID is applied and fails on the first attempt, please try again before calling support.

Notes

  • Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
  • Designer and SystemOn cannot be installed on the same machine
  • To operate SystemOn 4.3.0 with Shure networked systems, see the following list of supported firmware versions:
    • MXW 8.0.3 – 9.0.4
    • SCM820 1.3.3
    • ULX-D 2.2.24 – 2.4.9
    • SBC220/240 1.1.43 – 1.2.73
    • SBC250/450/850 2.2.24 – 2.4.13
    • MXA910 4.1.41 – 4.3.2
    • MXA710 1.1.5
    • MXA310 4.1.37 – 4.3.6
    • P300 4.1.11 – 4.3.7
    • IMX-ROOM 1.0.4.2 – 2.0.2
    • ANIUSB-MATRIX 4.1.39 – 4.3.11
    • MXN5-C 1.1.1
    • MXA-MUTE 1.1.3
  • Please report SystemOn performance issues experienced on supported browsers to Shure Support.
  • For help and troubleshooting, go to the SystemOn System Requirements, SystemOn User Guide or FAQs
Firmware
1.1.1
23/11/2020 View All Updates

Improvements

  • Bug fixes

Notes

  • User Guide
  • Command Strings
  • To operate MXN5-C version 1.1.1 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (Mac OS X)
  • To operate MXN5-C version 1.1.1 with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
    • Shure Designer 4.3
    • ANI22 4.3.7
    • ANI4IN 4.3.7
    • ANI4OUT 4.3.7
    • ANIUSB-MATRIX 4.3.11
    • MXA310 4.3.6
    • MXA910 4.3.2
    • MXA710 1.1.5
    • Microflex Wireless 8.0.3
    • P300 IntelliMix® Audio Conferencing Processor 4.3.7 
    • IntelliMix® Room 2.0.1
    • ULXD4D/4Q 2.4.9
    • SCM820 1.3.3
    • Shure Update Utility 2.5.0
    • Shure Web Device Discovery 1.2.9

 

Firmware
4.3.7
23/11/2020 View All Updates

Improvements

  • USB Audio and Mute sync improvements
    • Improved performance with USB extending
    • Chrome OS Audio support
    • Mute sync improvements - Microsoft Teams, Zoom, and Skype for Business
    • Fixed an issue with Barco ClickShare CX50, where the P300 was recognized but does not pass audio
  • Bug Fixes

Known Issues

  • Shure Network Audio Encryption is not backwards compatible; all devices must be on version 4.1 firmware to use this feature
  • Mute Sync will not work between P300 devices running version 4.2 and 4.3 firmware. Please make sure to update all P300s in a system to version 4.3
  • Shure Update Utility, Designer, and SystemOn may not allow downgrading and may show up as incompatible in Designer version 4.2 with some P300s due to a platform update to support future functionality and USB improvements.
  • P300s with the platform update require Designer versions 4.3 and higher will NOT be supported in Designer versions 4.2.1 and earlier.

Notes

  • User Guide
  • Command Strings
  • To operate P300-IMX version 4.3.7 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (macOS)
  • To operate P300-IMX 4.3.6 with Microsoft Teams, reference the following minimum versions:
    • Microsoft Teams Desktop: 1.3.00.24755
    • Microsoft Teams Rooms: 4.6.20.0
  • To operate P300-IMX version 4.3.7 with other Shure networked systems, reference the following list of minimum versions supported:
    • Shure Designer 4.3
    • ANI22 4.3.7
    • ANIUSB-MATRIX 4.3.11
    • ANI4IN 4.3.7
    • ANI4OUT 4.3.7
    • MXA310 4.3.6
    • MXA710 1.1.5
    • MXA_MUTE 1.1.3
    • MXN5-C 1.1.1
    • MXA910 4.3.2
    • Microflex Wireless 8.0.3
    • Shure Update Utility 2.5.0
    • Shure Web Device Discovery 1.2.9
Firmware
1.1.5
23/11/2020 View All Updates

Improvements

  • Bug fixes

Notes

  • User Guide
  • Command Strings
  • To operate MXA710 version 1.0.5 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (Mac OS X)
  • To operate MXA710 version 1.1.5 with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
    • Shure Designer 4.3.0
    • MXA-MUTE 1.1.3
    • MXN5-C 1.1.1X
    • MXA910 4.1.413.2
    • ANI22 4.3.7
    • ANI4IN 4.3.7
    • ANI4OUT 4.3.7
    • ANIUSB-MATRIX 4.3.11
    • MXA310 4.3.6
    • Microflex Wireless 8.0.3
    • P300 IntelliMix® Audio Conferencing Processor 4.3.7
    • ULXD4D/4Q 2.4.9
    • SCM820 1.3.3
    • Shure Update Utility 2.5.0
    • Shure Web Device Discovery 1.2.9
Firmware
1.1.5
23/11/2020 View All Updates

Improvements

  • Bug fixes

Notes

  • User Guide
  • Command Strings
  • To operate MXA710 version 1.0.5 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (Mac OS X)
  • To operate MXA710 version 1.1.5 with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
    • Shure Designer 4.3.0
    • MXA-MUTE 1.1.3
    • MXN5-C 1.1.1X
    • MXA910 4.1.413.2
    • ANI22 4.3.7
    • ANI4IN 4.3.7
    • ANI4OUT 4.3.7
    • ANIUSB-MATRIX 4.3.11
    • MXA310 4.3.6
    • Microflex Wireless 8.0.3
    • P300 IntelliMix® Audio Conferencing Processor 4.3.7
    • ULXD4D/4Q 2.4.9
    • SCM820 1.3.3
    • Shure Update Utility 2.5.0
    • Shure Web Device Discovery 1.2.9