Questions about your order?
Shure Online Shop FAQ
If you see Shure Shop in the options, you can select ADD TO CART in order to buy the product directly.
If you PROCEED TO CHECKOUT you’ll be asked to provide contact and payment information. By pressing "Complete Payment" you place your order.
We’re sorry you feel you’d like to return your product. You may return anything bought in our web shop and cancel the original sales contract as long as you do this within 30 days of the original purchase date and provide proof of purchase by including your receipt. All we ask is that you let us know in writing that you would like to return the unwanted product (by post, fax or email). We do not need to know the reason for the return provided that you send back the product promptly within the 30-day limit and within a maximum of 14 days after notifying us in writing. Our returns address is:
11ecom GmbH
Stolberger Straße 368
50933 Köln
Deutschland
Email: shure@11ecom.de
You will have to bear the direct cost of returning the goods if you are a B2B customer.
Some goods, such as those which are sealed for delivery and have already been opened for use or test purposes, may not be suitable for return for health or hygienic reasons and are therefore excluded from our 30-day returns policy.
For more details, please read our Customer Terms and Conditions.
Further details on how to return goods within the first 30 days of purchase can be found in paragraphs 3 and 4 of our general terms and conditions of sale: see https://shure-shop.eu/en-eu/Shop-Service/GTC/
Every Shure product comes with a 2-year warranty. Within this period – just inform us about the problem and we’ll find a solution!
If there’s something wrong with a product we’ll fix that at no cost for you!
Shipping costs for other deliveries to countries outside the European Union, additional transport costs, customs duties or fees are incurred by the customer.
- PayPal: Payment through PayPal is free of charge. It’s a simple and fast two-click process as your data is already with PayPal. In addition PayPal guarantees for the security of your data.
- Credit card: For payments through credit cards we use certified security standards. We will charge your credit card account upon order completion. We accept Visa and Mastercard.