The future of DSP Hardware is no hardware at all

IntelliMix® Room

Audio Processing Software

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Introducing IntelliMix Room, software-based audio processing for AV conferencing. With no DSP hardware required, installs are simpler and meeting spaces, cleaner with vastly improved audio

When multiple people join a videoconference call from multiple locations, audio problems can combine to cause major headaches. Rather than adding complicated DSP hardware to an already messy AV stack, IntelliMix Room is software that deploys directly to in-room PCs. Echoes are erased and background noise is silenced, and audio quality improves dramatically.

High quality crystal clear sound is no longer confined to C-suite spaces. Whether it’s a workhorse conference room or informal huddle area, the ease of installing software-based audio processing grant unparalleled sound to rooms of every size—backed by decades of Shure DSP and sound engineering expertise.

A downloadable DSP eliminates the needs for a dedicated AV rack. And by utilizing software rather than hardware, costs are reduced, and meeting spaces are kept clear of clutter. Together with simpler installation and deployment, setting up 1,000 rooms in 90 days is more possible than ever.

Awards

SCN’s Installation Product Awards SCN’s Installation Product Awards
InfoComm Best of Show Awards: Sound & Video Contractor InfoComm Best of Show Awards: Sound & Video Contractor
ISE Best of Show Awards: AV Technology ISE Best of Show Awards: AV Technology
AV Awards Finalist AV Awards Finalist
Commercial Integrator BEST Awards Commercial Integrator BEST Awards

IntelliMix® Room

Audio Processing Software

IntelliMix® Room is the first audio processing software fully optimized for Shure conferencing microphones. Simply download and deploy to in-room Windows 10 devices, and bring conferencing into the future.

IntelliMix® Room is compatible with the following Shure systems: Microflex® Advance™, Microflex® Wireless, and Microflex® Complete Wireless.

• Licensed DSP software optimized for Shure Microphones
• Runs on Windows 10 in-room PCs
• Makes the computer a Dante endpoint
• Shure Audio Encryption
• Mute sync technology with Microsoft Teams and Zoom

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Videos

IntelliMix® Room Videos

Compatible Products

MXA910

MXA910

Ceiling Array Microphone

The new MXA910 with IntelliMix® represents the next evolution in the Microflex® Advance™ Ceiling Array Microphone platform.

MXA310

MXA310

Table Array Microphone

Table array microphone utilizes Steerable Coverage technology to capture pristine audio around conferencing tables of various sizes and shapes.

MXA710

MXA710

Linear Array Microphone

The linear form factor of the MXA710 with IntelliMix® allows for placement virtually anywhere in a meeting space, including on a wall, around a display, ceiling, or into a conference room table.

Microflex™ MXN5W-C

Microflex™ MXN5W-C

Networked Loudspeaker

Microflex™ MXN5W-C Networked Loudspeaker

MXA MUTE

MXA MUTE

Network Button

Configurable PoE-powered mute button accessory designed for Shure networked audio products

Support

Customer Support

Service & Repair

Detailed policy information regarding customer service numbers, service modifications, and replacement parts.

Service & Repair

Contact Us

Submit a ticket directly to Shure Customer Service staff, or reach out via phone or email.

Contact Us

Resources

Shure Tech Portal

Complete product documentation, technical support materials, software and firmware, and other tools and resources for all Shure products, in one place.

Sign In launch

Documentation

User Guide & Specs

Command Strings

Quick Start Guide

System Requirements

Brochure

Release Notes

Version 3.0.1.2

Important

  • If currently running IntelliMix Room 1.0, you must update to 2.0 first before installing 3.0

Improvements

  • Performance optimizations that improve stability of IntelliMix Room on lower-tier computers.
  • Addition of mute sync and call status capability with supported video conferencing platforms.
  • Command strings were added to control the gain and routing of Matrix Mixer cross points.
  • Added the ability to route PC Input to PC Output via the Matrix Mixer.
  • Improvements were made to the network settings page within the system tray application to handle disconnected or disabled Network Interface Cards (NICs).
  • Release date was added to the system tray application software update notifications.
  • Improvements were made to the system tray application notifying users if there are internet connectivity issues while trying to trigger a software update.
  • Security improvements regarding software update from the system tray application.
  • Added the ability to show/hide the license ID for IntelliMix Room within the system tray application.

Bug Fixes

  • Resolved an issue with automatic check for updates during installation of IntelliMix Room.
  • Uninstaller improvements preventing false-positive virus detection with Mcafee, Symantec, and Rising endpoint protection software.
  • Resolved issues with Realtek drivers needing to be re-selected as the PC I/O device in IntelliMix Room after Realtek driver updates.
  • Resolved issues with version reporting in Designer software.
  • Installer improvement notifying user if installation cannot be completed due to issues with PowerShell, as opposed to claiming that there is no solid-state drive (SSD) detected even if the system drive is an SSD.
  • Resolved audio performance issues introduced by system stress of high-definition video peripherals such as cameras, displays, and screen sharing.

Known Issues

  • Packet scanning security software may cause audio performance issues with IntelliMix Room.
  • In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before the paid license.
  • When using Dante Domain Manager (DDM) and the configuration for the device is set to “prevent” or the DDM server is offline, you can still upgrade IntelliMix Room.
  • Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. This does not affect device performance and can be ignored.
  • Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft Window’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
  • IntelliMix Room occasionally uses more resources on Dell XPS Laptops.
  • Certain Bluetooth devices may not persist in the PC Input/Output device dropdown selection after a restart of the computer. Audio will still pass.
  • If you adjust certain networked audio properties (networked audio device name, encryption state, license channel count), IntelliMix Room briefly goes offline in Designer.
  • In some scenarios, the computer running IntelliMix Room must be rebooted after a Zoom Rooms update occurs on the same computer.
  • In some situations, the “IntelliMix Virtual Audio” audio driver can be left on the operating system after the uninstallation of IntelliMix Room. A reboot of the system resolves the issue.
  • Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute sync functionality. A reboot of the computer resolves the issue.
  • Performing a factory reset of IntelliMix Room will clear the user event logs.

Notes