Questions about your order? 

We’re sorry you feel you’d like to return your product. You may return anything bought in our web shop and cancel the original sales contract as long as you do this within 30 days of the original purchase date and provide proof of purchase by including your receipt.  All we ask is that you let us know in writing that you would like to return the unwanted product (by post or email). We do not need to know the reason for the return provided that you send back the product promptly within the 30-day limit and within a maximum of 14 days after notifying us in writing. Our returns address is:

EU:
11ecom GmbH

Shure Returns
Stolberger Straße 368
50933 Köln
Deutschland

UK:
Hallmark Consumer Services
Shure Returns
Greenbank
Saxby Road
Melton Mowbray
Leicestershire, LE13 1FF

Email: shure@11ecom.de

We will cover the return postage costs within the 30-day return period. Please email us at shure@11ecom.de. We will then send you a return label.