Software & Firmware Archives

Improvements

• Added language support for Simplified Chinese, Traditional Chinese, and Korean, based on Windows language setting
• Prevent users from starting an additional update while upgrade in progress

Performance Improvements 

• Support for latest firmware
• Improved stability and performance

Pre-Upgrade Requirements 

• Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
• After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
• SystemOn and Designer applications cannot be installed on the same computer; do not attempt to install one over the other
• Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates

Known Issues 

• When using a virtual machine, it’s recommended to dedicate hardware resources (HD, RAM, etc.) to the virtual machine running the SystemOn application; using shared resources may cause Shure services to not start on reboot
• When a device is being firmware updated, it will appear offline during the update in SystemOn
• ULX-D transmitters using non-Shure batteries will show in the transmitter list with incorrect values for battery cycle count and health
• After attempting to forget cross-subnet devices, devices must be rebooted, then SystemOn server must be rebooted before the devices will disappear from SystemOn
• Discovering MXW microphones may take longer than 1 minute
• UTC time and date are displayed on Event Log and Email/SMS notifications
• For users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required
• If a valid license activation ID is applied and fails on the first attempt, please try again before calling support

Notes 

• User Guide
• SystemOn 4.5.0 is compatible with the following software and firmware versions:
  • IntelliMix Room 3.1.0
  • ANIUSB-MATRIX 4.5.23
  • MXA310 4.5.8
  • MXA910 4.5.8
  • MXA710 1.3.9
  • MXA-MUTE 1.3.28
  • MXN5-C 1.3.8
  • Microflex Wireless 9.0.4
  • P300 4.5.13
  • ULX-D 2.5.0
  • SBC220/240 2.5.0
  • SBC250/450/850 2.5.0

Improvements

• Displays a message "Don't turn off this device" while device is rebooting for the upgrade process.
• Displays a message “In use” for devices in current use by customer/users.

Improvements

• Updated handling of device communication with the server during upgrade process

Important

• Upgrading directly from older versions such as SystemOn 3.0 or 3.1 to this version is not supported, nor is importing project files from 3.0 or 3.1 directly into 4.4.1; it's recommended that you upgrade to version 3.2 first (download here), then to 4.4.1 to maintain all projects.
• After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
• SystemOn cannot be installed on the same machine as Designer; do not attempt to install one over the other
• Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates
• SystemOn may not allow downgrading of some P300s due to a platform update to support future functionality and USB improvements.

Improvements

• Support for latest firmware — see the Notes section below for compatible versions

Bug fixes

• ‘System not available' screen shows when opening SystemOn depending on Microsoft VC++ Redistributable versions installed on the machine
• Various other bug fixes

Known Issues

• When using a virtual machine, it’s recommended to dedicate hardware resources (HD, RAM, etc.) to the SystemOn application; using shared resources may cause Shure services to not start on reboot
• When a device is being firmware updated, it will appear offline during the update in SystemOn
• ULX-D transmitters using non-Shure batteries will show in the transmitter list with incorrect values for battery cycle count and health
• After attempting to forget cross-subnet devices, devices must be rebooted, then SystemOn server must be rebooted before the devices will disappear from SystemOn
• Discovering MXW microphones may take more than 1 minute
• UTC time and date are displayed on Event Log and Email/SMS notifications.
• For users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required.
• If a valid license activation ID is applied and fails on the first attempt, please try again before calling support.

Notes

• Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
• Designer and SystemOn cannot be installed on the same machine
• To operate SystemOn 4.4.0 with Shure networked systems, see the following list of supported firmware versions:
  • MXW 8.0.3 – 9.0.4
  • SCM820 1.3.3
  • ULX-D 2.2.24 – 2.4.25
  • SBC220/240 1.1.43 – 1.2.73
  • SBC250/450/850 2.2.24 – 2.4.13
  • MXA910 4.1.41 – 4.4.11
  • MXA710 1.1.X –1.2.1
  • MXA310 4.1.37 – 4.4.9
  • P300 4.1.11 – 4.4.13
  • IMX-ROOM 1.0.4.2 – 3.0.1
  • ANIUSB-MATRIX 4.1.39 – 4.4.14
  • MXN5-C 1.1.X – 1.2.1
  • MXA-MUTE 1.1.X -- 1.2.4
• Please report SystemOn performance issues experienced on supported browsers to Shure Support.
• For help and troubleshooting, go to the SystemOn System Requirements, SystemOn User Guide or FAQs

Important

• After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
• SystemOn cannot be installed on the same machine as Designer; do not attempt to install one over the other
• Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates
• SystemOn may not allow downgrading of some P300s due to a platform update to support future functionality and USB improvements.

Improvements

• Support for new firmware versions
• Usability improvements
• Bug fixes and performance improvements

Known Issues

• When using a virtual machine, it’s recommended to dedicate hardware resources (HD, RAM, etc.) to the SystemOn application; using shared resources may cause Shure services to not start on reboot
• When a device is being firmware updated, it will appear offline during the update in SystemOn
• When marking a notification as read, the notifications list may flicker
• ULX-D transmitters using non-Shure batteries will show in the transmitter list with incorrect values for battery cycle count and health
• After attempting to forget cross-subnet devices, devices must be rebooted, then SystemOn server must be rebooted before the devices will disappear from SystemOn
• Discovering MXW microphones may take more than 1 minute
• UTC time and date are displayed on Event Log and Email/SMS notifications.
• For users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required.
• If a valid license activation ID is applied and fails on the first attempt, please try again before calling support.

Notes

• Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
• Designer and SystemOn cannot be installed on the same machine
• To operate SystemOn 4.3.0 with Shure networked systems, see the following list of supported firmware versions:
  • MXW 8.0.3 – 9.0.4
  • SCM820 1.3.3
  • ULX-D 2.2.24 – 2.4.9
  • SBC220/240 1.1.43 – 1.2.73
  • SBC250/450/850 2.2.24 – 2.4.13
  • MXA910 4.1.41 – 4.3.2
  • MXA710 1.1.5
  • MXA310 4.1.37 – 4.3.6
  • P300 4.1.11 – 4.3.7
  • IMX-ROOM 1.0.4.2 – 2.0.2
  • ANIUSB-MATRIX 4.1.39 – 4.3.11
  • MXN5-C 1.1.1
  • MXA-MUTE 1.1.3
• Please report SystemOn performance issues experienced on supported browsers to Shure Support.
• For help and troubleshooting, go to the SystemOn System Requirements, SystemOn User Guide or FAQs

Important

• After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
• SystemOn cannot be installed on the same machine as Designer; do not attempt to install one over the other
• Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates

Improvements

• Support for new products:
  • IntelliMix® Room Audio Processing Software
  • MXA710 Linear Array Microphone
  • MXN5-C Networked Loudspeaker
  • MXA Network Mute Button
• Support for new firmware versions
• Support for same-subnet and cross-subnet firmware updating of the following products:
  • ​MXA910
  • MXA710
  • MXA310
  • P300
  • ANIUSB-MATRIX
  • MXN5-C
  • MXA-MUTE
• License widget on dashboard
• UI improvements

Known Issues

• When using a virtual machine, it’s recommended to dedicate hardware resources (HD, RAM, etc.) to the SystemOn application; using shared resources may cause Shure services to not start on reboot
• After attempting to forget cross-subnet devices, devices must be rebooted, then SystemOn server must be rebooted before the devices will disappear from SystemOn
• Discovering MXW microphones may take more than 1 minute
• UTC time and date are displayed on Event Log and Email/SMS notifications.
• For users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required.
• If a valid license activation ID is applied and fails on the first attempt, please try again before calling support.

Notes

• To operate SystemOn 4.2 with Shure networked systems, see the following list of supported firmware versions:
  • MXW 8.0.3 – 9.0.4
  • SCM820 1.3.3
  • ULX-D 2.2.24 – 2.4.9
  • SBC220/240 1.1.43 – 1.2.73
  • SBC250/450/850 2.2.24 – 2.4.9
  • MXA910 4.1.41 – 4.2.18
  • MXA710 1.0.5
  • MXA310 4.1.37 – 4.2.18
  • P300 4.1.11 – 4.2.4
  • IMX-ROOM 1.0.4.2 – 2.0.1.186
  • ANIUSB-MATRIX 4.1.39 – 4.2.19
  • MXN5-C 1.0.6
  • MXA-MUTE 1.0.8
• Please report SystemOn performance issues experienced on supported browsers to Shure Support.
• For help and troubleshooting, go to the SystemOn System Requirements, SystemOn User Guide or FAQs

Improvements

• Support for MXA910 firmware version 4.0.12 with IntelliMix® DSP
• Bug fixes

Known Issues

• Discovering MXW microphones may take more than 1 minute
• If a single location has more than 32 devices, the audio metering quality will decrease
• UTC time and date are displayed on Event Log and Email/SMS notifications.
• Navigating through an Event Log with hundreds of events may be slow or could cause the system to time out.
• For non-English users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required.
• If a valid license activation ID is applied and fails on the first attempt, please try again before calling support.

Notes

• To operate SystemOn 3.2 with Shure networked systems, see the following list of supported firmware versions:
  • SCM820 1.3.3
  • ULX-D 2.2.24 – 2.3.34
  • MXW 5.2.2 – 6.0.3
  • MXA910 3.15 – 4.0.12
  • MXA310 3.1.5
  • P300 3.1.6
  • ANIUSB-MATRIX 3.1.5
  • SBC220/240 1.1.43 – 1.1.62
  • SBC250/450/850 2.2.24 – 2.3.6
• Please report SystemOn performance issues experienced on supported browsers to Shure Support.
• For help and troubleshooting, go to the SystemOn User Guide or FAQs

*****

UPDATE: Oct 15, 2019: SystemOn 3.2 supports P300 devices updated to version 3.1.8.

*****

IMPROVEMENTS

• Support for new products:
  • MXA910 Ceiling Array Microphone
  • MXA310 Table Array Microphone
  • P300 IntelliMix® Audio Conferencing Processor 
  • ANIUSB-Matrix USB Audio Network Interface
  • ULXD6 Boundary Microphone Transmitter
  • ULXD8 Gooseneck Base Transmitter
  • SBC220 2-Bay Networked Charging Station
  • SBC240 2-Bay Networked Charging Station
  • SBC250 2-Bay Networked Charging Station
  • SBC450 4-Bay Networked Charging Station
  • SBC850 8-Bay Networked Charging Station
• Support for new firmware versions of already-supported products:
  • ULX-D 2.3.21
  • Microflex Wireless 6.0.3
• Bug fixes

KNOWN ISSUES

• Discovering MXW microphones may take more than 1 minute
• Metering quality for a single location with greater than 32 devices
• UTC time and date are displayed on Event Log and Email/SMS notifications.
• Navigating through an Event Log with hundreds of events may be slow or could cause the system to time out.
• For non-English users setting up SMS notifications, the Senders Phone Number field doesn’t show the required (*), but the field is required.
• If a valid license activation ID is applied and fails on the first attempt, retry a second time before calling support.

NOTES

• To operate SystemOn 3.1 with Shure networked systems, see the following list of supported firmware versions:
  • SCM820 1.3.3
  • ULX-D 2.2.24 – 2.3.21
  • MXW 5.2.2 – 6.0.3
  • MXA910 3.1.5
  • MXA310 3.1.5
  • P300 3.1.5
  • ANIUSB-MATRIX 3.1.5
  • SBC220/240 1.1.43 – 1.1.62
  • SBC250/450/850 2.2.24 – 2.3.6
• Please report SystemOn performance issues experienced on supported browsers to Shure Support.
• For help and troubleshooting, go to the SystemOn User Guide or FAQs

*****
UPDATE: February 28, 2019: SystemOn 3.0.1 does not support ULX-D devices on version 2.3.21. These devices will be supported in an upcoming version.

UPDATE: November 7, 2018: SystemOn 3.0.1 supports ULX-D devices updated to version 2.3.4, but does not support new hardware revisions of ULX-D on version 2.3.4.

*****

KNOWN ISSUE

SystemOn 3.0.1 incorrectly warns "Check system requirements, your current firmware version may not be confirmed compatible" for firmware versions that it does not support.

To operate SystemOn 3.0.1 with Shure networked systems, see the following list of supported firmware versions:

• SCM810 1.3.3
• ULX-D 1.7.34 - 2.3.4
  • ULX-D J50A or L50A frequency bands are not supported
  • ULX-D new hardware revisions are not supported
• MXW 4.0.6 – 6.0.3

UPDATE: October 30, 2018: SystemOn 3.0.1 supports MXW version 6.0.3; however, it will incorrectly warn “Check system requirements, your current firmware version may not be confirmed compatible.”

To operate SystemOn 3.0.1 with Shure networked systems, see the following list of supported firmware versions:

• SCM820 1.3.3
• ULX-D 1.7.34 - 2.2.24
  • ULX-D J50A or L50A frequency bands are not supported
• MXW 4.0.6 – 6.0.3

UPDATE: June 20, 2018: SystemOn will notify users that ULX-D 2.2.24 may not be compatible; however only ULX-D devices on J50A or L50A frequency bands are not compatible with SystemOn 2.0-3.0.1.

UPDATE: June 13, 2018:

• SystemOn 3.0.1 supports MXW 5.2.2. However, SystemOn will incorrectly warn “Check system requirements, your current firmware version may not be confirmed compatible.” Please disregard this warning.
• MXW 5.2.2 fixes a previous issue where MXW microphones could take more than one minute to be discovered.
• The improvement made to SystemOn 3.0.1, where the time to report missing devices was increased to 3-4 minutes, may remain 1 minute.

*****

Release Date: 12/18/2017

Improvements

• Compatibility with MXW version 5.1.26
• The time before reporting missing devices has been increased to 3-4 minutes to reduce false notifications

Known Issues

• Discovering MXW microphones may take more than 1 minute
• ULX-D Users may receive duplicate SMS notifications
• Metering quality for a single location with greater than 32 devices
• UTC time and date are displayed on Event Log and Email/SMS notifications.
• Navigating through an Event Log with hundreds of events may be slow or could cause the system to time out.
• For non-English users setting up SMS notifications, the Senders Phone Number field doesn’t show the required (*), but the field is required.
• If a valid license activation ID is applied and fails on the first attempt, retry a second time before calling support.

Notes

• To operate SystemOn 3.0.1 with Shure networked systems, see the following list of supported firmware versions:
  • SCM820 1.3.3
  • ULX-D 1.7.34 - 2.1.16
  • MXW 4.0.6 - 5.1.26
• Please report SystemOn performance issues on any browser to Shure Support.
• For help and troubleshooting, go to the SystemOn User Guide or FAQs