Software & Firmware Archives

Initial Release

Known Issues

• Subscriptions to AudioChannelGainEvent will return duplicative responses for MXA901, MXA902, and MXA920 devices.
• Subscribing to battery-level may return CALCULATING for status, timetoTargetState, targetState properties on MXW classic devices. To work around, use the GET battery-level capability.
• Subscriptions to FirmwareUpdateProgressEvent on MXA310 will skip TRANSFERRING_FILES and INSTALLING stages. Only PENDING and COMPLETE will be returned.
• Subscriptions to UserPresetEvent will return duplicative responses upon a save event.

Platform Requirements

• Supported Operating Systems
  • Windows 10, 11 or Windows Server 2016, 2019, 2022
• Hardware Requirements
  • Minimum:
    • Dual Core 64-bit Intel or AMD processor
    • 2GB RAM
  • Recommended:
    • 64-bit Intel or AMD processor
    • 8GB RAM

Notes

• Quick Start Guide
• API Documentation

Compatibility

• Whenever possible, upgrade to the latest supported firmware version to take advantage of new features and system improvements.
• All previously released firmware versions support Device Discovery and Firmware Update
• To operate this version of System API with feature interactivity, see the following list of Shure devices and firmware versions:

          **Only supports connectivity with SystemAPI when docked in SBC250/450/850 charger(s).

Improvements

• Improvements to upgrading multiple devices on a network

Important

• New licenses are no longer being offered. For maintenance licenses, please contact your local Shure representative.

Improvements

• Device-related software improvements for enhanced operations

Pre-Upgrade Requirements

• Designer and SystemOn cannot be installed on the same computer
• Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
• After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
• SystemOn and Designer applications cannot be installed on the same computer; do not attempt to install one over the other
• Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates

Platform Requirements

• Supported Operating Systems
  • Windows Server 2019
  • Windows 10 (Professional or Enterprise), 64-bit edition
• Supported Web Browsers
  • Chrome
  • Safari
  • Windows Edge
• Hardware Minimum Requirements
  • 8 GB RAM (16 GB may be required when hundreds of devices are being accessed)
  • 2 GB hard disk
  • i5 dual-core processor

Notes

• User Guide
• To update firmware, please download Shure Update Utility
• This version of SystemOn is compatible with the following recommended software and firmware versions:
  • IntelliMix Room 4.2.0
  • ANIUSB-MATRIX 4.7.21
  • MXA310 4.7.8
  • MXA710 1.5.16
  • MXA910 4.7.13
  • MXA920 1.5.22
  • MXA-MUTE 1.5.17
  • MXN5-C 1.5.21
  • Microflex Wireless 10.0.8
  • P300 4.7.21
  • SBC220/240 1.4.7
  • SBC250/450/850 2.7.3
  • SCM820 1.4.3
  • ULX-D 2.7.3

Important

• New licenses are no longer being offered. For maintenance licenses, please contact your local Shure representative.

Bug Fixes

• LDAP server configuration validation for port 636; password and username validation for port 389 errors during upgrade from SystemOn version 4.6.0 to 4.7.0

Pre-Upgrade Requirements

• Designer and SystemOn cannot be installed on the same computer
• Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
• After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
• SystemOn and Designer applications cannot be installed on the same computer; do not attempt to install one over the other
• Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates

Platform Requirements

• Supported Operating Systems
  • Windows Server 2019
  • Windows 10 (Professional or Enterprise), 64-bit edition
• Supported Web Browsers
  • Chrome
  • Safari
  • Windows Edge
• Hardware Minimum Requirements
  • 8 GB RAM (16 GB may be required when hundreds of devices are being accessed)
  • 2 GB hard disk
  • i5 dual-core processor

Notes

• User Guide
• To update firmware, please download Shure Update Utility
• This version of SystemOn is compatible with the following recommended software and firmware versions:
  • IntelliMix Room 3.3.0
  • ANIUSB-MATRIX 4.7.16
  • MXA310 4.7.8
  • MXA710 1.5.15
  • MXA910 4.7.13
  • MXA920 1.3.276
  • MXA-MUTE 1.5.16
  • MXN5-C 1.5.12
  • Microflex Wireless 10.0.6
  • P300 4.7.17
  • SBC220/240 1.3.45
  • SBC250/450/850 2.6.3
  • SCM820 1.4.3
  • ULX-D 2.6.3

Improvements

• Fixed issue with not displaying the latest firmware file in certain systems
• Improved the upgrade process for devices with legacy firmware
• Fixed issue with seeing the latest firmware file when a non-English language setting is used

Improvements

• Incorporated Shure branding on the Stem ecosystem UI

Bug Fixes

• In certain environments, user is unable to add cross-subnet devices using Add by IP feature
• In the transmitter tab, ULXD transmitters display Battery health = 255% and Cycle count = 65535 when using non-Shure batteries
• In the Monitoring view, ULXD transmitter battery status will display number of remaining minutes when below 15 minutes and it should display Empty
• In certain network environments, when using 500 or more devices, some devices will not be discovered

Pre-Upgrade Requirements

• Designer and SystemOn cannot be installed on the same computer
• Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
• After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
• SystemOn and Designer applications cannot be installed on the same computer; do not attempt to install one over the other
• Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates

Platform Requirements

• Supported Operating Systems
  • Windows Server 2019
  • Windows 10 (Professional or Enterprise), 64-bit edition
• Supported Web Browsers 
  • Chrome 
  • Safari 
  • Windows Edge 
• Hardware Minimum Requirements
  • 8 GB RAM (16 GB may be required when hundreds of devices are being accessed)
  • 2 GB hard disk
  • i5 dual-core processor

Known Issues

• When using a virtual machine, it’s recommended to dedicate hardware resources (HD, RAM, etc.) to the SystemOn application; using shared resources may cause Shure services to not start on reboot
• When a device is being firmware updated, it will appear offline during the update in SystemOn
• Discovering MXW microphones may take longer than 1 minute
• UTC time and date are displayed on Event Log and Email/SMS notifications
• For users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required
• If a valid license activation ID is applied and fails on the first attempt, please try again before calling support

Notes

• User Guide
• To update firmware, please download Shure Update Utility
• This version of SystemOn is compatible with the following recommended software and firmware versions: 
  • IntelliMix Room 3.3.0
  • ANIUSB-MATRIX 4.7.16
  • MXA310 4.7.8
  • MXA710 1.5.13
  • MXA910 4.7.13
  • MXA920 1.1.161
  • MXA-MUTE 1.5.15
  • MXN5-C 1.5.12
  • Microflex Wireless 10.0.6
  • P300 4.7.11
  • SBC220/240 1.3.26
  • SBC250/450/850 2.6.3
  • SCM820 1.4.3
  • ULX-D 2.6.3

Improvements

• App optimization
• Internal fixes
• General improvements

Improvements

• Stability and Performance

Pre-Upgrade Requirements

• Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
• After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
• SystemOn and Designer applications cannot be installed on the same computer; do not attempt to install one over the other
• Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates

Known Issues

• When using a virtual machine, it’s recommended to dedicate hardware resources (HD, RAM, etc.) to the SystemOn application; using shared resources may cause Shure services to not start on reboot
• When a device is being firmware updated, it will appear offline during the update in SystemOn
• ULX-D transmitters using non-Shure batteries will show in the transmitter list with incorrect values for battery cycle count and health
• Discovering MXW microphones may take longer than 1 minute
• UTC time and date are displayed on Event Log and Email/SMS notifications
• For users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required
• If a valid license activation ID is applied and fails on the first attempt, please try again before calling support

Notes

• User Guide
• To update firmware, please download Shure Update Utility
• This version of SystemOn is compatible with the following software and firmware versions:
  • IntelliMix Room 3.2.0
  • ANIUSB-MATRIX 4.6.7
  • MXA310 4.6.3
  • MXA910 4.6.6
  • MXA710 1.4.2
  • MXA-MUTE 1.4.4
  • MXN5-C 1.4.3
  • Microflex Wireless 9.0.4
  • P300 4.6.6
  • ULX-D 2.5.0
  • SBC220/240 2.5.0
  • SBC250/450/850 2.5.0

Improvements

• Fixed an issue that could prevent devices from being able to upgrade
• Stem Control is now shown grayed out
• Fixed an issue which could cause a device to be unresponsive
• Improved updates for legacy firmware prior to version 2.0