Software & Firmware Archives

Important

• ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

Improvements

• Add support for China 470 MHz – 510 MHz frequency band (G53)

Notes

• User Guide
• To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
  • Update receivers to the following minimum versions:
    • ULXD4, ULXD4D, and ULXD4Q Receivers 2.1.16 or higher
    • QLXD4 Receivers 2.1.5 or higher
  • Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
  • Using the FW Update menu on a receiver, update transmitters.
• To update ULXD6/8 transmitters firmware while they are docked in an SBC250/450/850 Networked Charging Station:
  • Place transmitters on charging station and ensure charging station is connected to the network.
  • Launch Shure Update Utility to find firmware updates.
  • Download updates and select Send Updates.
• To operate ULXD6/8 version 2.3.25 devices with other Shure networked systems and software, see the following list of minimum versions:
  • ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.3.25
  • SBC250/450/850 Networked Charging Stations 2.4.9
  • QLX-D QLXD1/2 Transmitters and QLXD4 Receivers 2.3.24
  • Wireless Workbench 6.14.0
  • Shure Update Utility 2.5.1
  • ShurePlus Channels 1.4.5

Improvements

• Bug fixes

Known Issues

• For devices utilizing Android OS 9, after navigating to “Settings” during playback, music tracks will pause.
  • Resolution: Navigate to “Allow Background Activity” and enable the setting.

Notes

• User Guide
• Compatible with Android 8.0 and higher. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (Settings > Feedback)

Improvements

• Bug Fixes

Known Issues

• The app can play files that are stored on the device’s music library. To enable this, go to the iOS Settings app, select PLAY from the list of apps, and turn on the “Allow PLAY to access Media & Apple Music” setting.
• The app only plays files that are stored locally on the device. Some tracks that are stored in the cloud may appear grayed out in the app, but they cannot be played.

Notes

• User Guide
• Supports iPhone 6S and later – iPad and iPod Touch are not supported.
• Compatible with iOS 13.0 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (Settings > Feedback).

New Feature

• Call Status support – Changes LED state to notify the user when the room is in a call (off hook) or out of a call (on hook). This feature requires connection to a P300, IntelliMix Room, or an ANIUSB with Logic and Call status enabled.
  • Default setting
    • On hook microphone LEDs off
    • Off hook microphone LEDs on

Improvements

• Bug Fixes

Known Issues

• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period. To correct this, hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)
• Shure Audio Encryption is not backwards compatible; all devices must be on version 4.1 or later firmware to use this feature

Notes

• User Guide
• Demo Web UI
• Command Strings
• To operate MXA910 version 4.4.11 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (Mac OS X)
• To operate MXA910 version 4.4.11 with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
  • Shure Designer 4.4.0
  • Shure SystemOn 4.4.0
  • ANI22 4.4.8
  • ANI4IN 4.4.8
  • ANI4OUT 4.4.8
  • ANIUSB-MATRIX 4.4.14
  • MXA310 4.4.9
  • MXA710 1.2.1
  • MXA-MUTE 1.2.4
  • MXN5-C 1.2.1
  • Microflex Wireless 8.0.3
  • P300 IntelliMix® Audio Conferencing Processor 4.4.13
  • ULXD4D/4Q 2.4.25
  • SCM820 1.3.3
  • Shure Update Utility 2.5.1
  • Shure Web Device Discovery 1.2.9

New Feature

• Call Status support – Changes LED state to notify the user when the room is in a call (off hook) or out of a call (on hook). This feature requires connection to a P300, IntelliMix Room, or an ANIUSB with Logic and Call status enabled.
  • Default setting
    • On hook microphone LEDs off
    • Off hook microphone LEDs on

Improvement

• Bug Fixes

Known Issues

• Factory reset occasionally fails to reset Dante settings and/or fully disable encryption. Solution: Reboot the device if unable to route audio after factory reset.
• AES67 support is only available on UltimoX hardware
  • MXA310 devices manufactured as of July 2017 are compatible with AES67
• Shure Audio Encryption is not backwards compatible; all devices must be on version 4.1 or later firmware to use this feature
• If enrolling, unenrolling, or changing Dante Domain settings and selecting “Clear Config,” the device may mute its audio output indefinitely.  Solution: Reboot the device following this operation to avoid possible adverse behavior.”
• After updating from version 2.X to 4.2, Channel EQ settings return to their default settings.
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period. To correct this, hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari).
• The Mute Control Function command string response is incorrect when using <GET 0 ALL>
  • When using < GET MUTE_CONTROL_FUNC >, the response is as documented.
  • When using < GET 0 ALL >, the response should be mapped as follows:

Notes

• User Guide
• Demo Web UI
• Command Strings
• MXA310 version 4.4.9 is compatible with MXA310 devices running older firmware versions, but updating all devices used together to the same firmware version is recommended.
• To operate MXA310 version 4.4.9 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (Mac OS X)
• To operate MXA310 version 4.4.9 with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
  • Shure Designer 4.4.0
  • Shure SystemOn 4.4.0
  • ANI22 4.4.8
  • ANI4IN 4.4.8
  • ANI4OUT 4.4.8
  • ANIUSB-MATRIX 4.4.14
  • MXA910 4.3.11
  • MXA710 1.2.1
  • MXA-MUTE 1.2.4
  • MXN5-C 1.2.1
  • Microflex Wireless 8.0.3
  • P300 IntelliMix® Audio Conferencing Processor 4.4.13
  • SCM820 1.3.3
  • Shure Update Utility 2.5.1
  • Shure Web Device Discovery 1.2.9

Important

• Before upgrading Designer versions, it’s recommended to export project files to back them up.
• Upgrading directly from old versions such as Designer 3.0 or 3.1 to version 4.4 is not supported, nor is importing project files from 3.0 or 3.1 directly into 4.4; it’s recommended to upgrade to 3.2 first, then to 4.4 to maintain all projects.
• If you encounter an installer failure during upgrade, allow the uninstaller to finish, then restart installation.
• Certain endpoint protection software may block the application; whitelist the Designer installer or application to fix this.
• In order to push from virtual devices to online devices, or vice versa, the virtual device and online version must be on the same version. For example, new virtual devices created in Designer 4.4 are on version 4.4.X; those virtual devices can only be associated with online devices that are also on version 4.4.X.
• windDesigner 4.4 is not backwards compatible with earlier versions of Designer. The database will not be maintained upon downgrading, and Designer 4.4 files cannot be imported into earlier versions of Designer.
• Designer may not allow downgrading of some P300s due to a platform update to support future functionality and USB improvements.

Improvements

• Device type support for ANIUSB
  • Note: Codec must support echo cancelation with ANIUSB
• Call status support for P300, IMX-Room, and ANIUSB

Bug fixes

• “Network ID is not valid” error in installer when Windows username contains a space
• Installer error due to corrupted PowerShell setup
• Various other bug fixes

Known Issues

• With more than 20 devices in location or 60 on the network, some actions will take longer due to increased network traffic.
• When a device is being firmware updated, it will disappear and reappear in Designer.
• When importing a Designer preset file into the MXA910 web application, attempts to immediately export that file out of the web application will fail if it is not first loaded and saved to the MXA910.
• When soloing a channel on an MXA310, all channels will show as gated on
• When enabling or disabling encryption or changing the Dante name on the IMX-Room, the device will go offline for a few seconds without warning
• When one or more devices in a location are locked by Dante Domain Manager or Dante Device Lock, operations that affect Dante settings may be unreliable, such as audio routing, pushing virtual to online devices, or enabling audio encryption
• Changing channel count of virtual IMX-Room device does not reset audio settings
• When disassociating online devices from virtual devices multiple times, Optimize may not create expected routes; add new virtual devices and Optimize
• Indications that show on the bottom of the Coverage map page may persist longer than expected
• Forgetting a cross-subnet MXA910 on firmware version 4.1.41 may result in the device being rediscovered; close and re-open Designer or reboot device to see it as forgotten
• When factory resetting a device from Online Devices > Device window, then attempting to add that device to a Location that’s already open and initializing it, the Location and Device window will close; reopen to continue working
• Users with Astrill VPN installed will not be able to launch the app successfully; contact Shure support for help
• When using IntelliMix Room, Designer may show a red dot and invalid software version for that device after installation. Close and re-open Designer or reboot the machine running IntelliMix Room to fix the issue.
• Mute Sync will not work between P300 devices running version 4.2 and 4.3 firmware. Please make sure to update all P300s in a system to version 4.3

Notes

• Designer and SystemOn cannot be installed on the same machine
• Designer User Guide
• Designer 4.4.0 is compatible with the following software and firmware versions:
  • MXA910 4.4.11
  • MXA710 1.2.1
  • MXA310 4.4.9
  • IMX-Room version 3.0.1
  • P300 4.4.13
  • ANIUSB-MATRIX 4.4.14
  • MXN5-C 1.2.1
  • MXA-MUTE 1.2.4
• Requires 64-bit Windows 10
• Minimum system requirements have been updated; please see Designer User Guide

Important

• Upgrading directly from older versions such as SystemOn 3.0 or 3.1 to this version is not supported, nor is importing project files from 3.0 or 3.1 directly into 4.4.1; it's recommended that you upgrade to version 3.2 first (download here), then to 4.4.1 to maintain all projects.
• After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
• SystemOn cannot be installed on the same machine as Designer; do not attempt to install one over the other
• Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates
• SystemOn may not allow downgrading of some P300s due to a platform update to support future functionality and USB improvements.

Improvements

• Support for latest firmware — see the Notes section below for compatible versions

Bug fixes

• ‘System not available' screen shows when opening SystemOn depending on Microsoft VC++ Redistributable versions installed on the machine
• Various other bug fixes

Known Issues

• When using a virtual machine, it’s recommended to dedicate hardware resources (HD, RAM, etc.) to the SystemOn application; using shared resources may cause Shure services to not start on reboot
• When a device is being firmware updated, it will appear offline during the update in SystemOn
• ULX-D transmitters using non-Shure batteries will show in the transmitter list with incorrect values for battery cycle count and health
• After attempting to forget cross-subnet devices, devices must be rebooted, then SystemOn server must be rebooted before the devices will disappear from SystemOn
• Discovering MXW microphones may take more than 1 minute
• UTC time and date are displayed on Event Log and Email/SMS notifications.
• For users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required.
• If a valid license activation ID is applied and fails on the first attempt, please try again before calling support.

Notes

• Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
• Designer and SystemOn cannot be installed on the same machine
• To operate SystemOn 4.4.0 with Shure networked systems, see the following list of supported firmware versions:
  • MXW 8.0.3 – 9.0.4
  • SCM820 1.3.3
  • ULX-D 2.2.24 – 2.4.25
  • SBC220/240 1.1.43 – 1.2.73
  • SBC250/450/850 2.2.24 – 2.4.13
  • MXA910 4.1.41 – 4.4.11
  • MXA710 1.1.X –1.2.1
  • MXA310 4.1.37 – 4.4.9
  • P300 4.1.11 – 4.4.13
  • IMX-ROOM 1.0.4.2 – 3.0.1
  • ANIUSB-MATRIX 4.1.39 – 4.4.14
  • MXN5-C 1.1.X – 1.2.1
  • MXA-MUTE 1.1.X -- 1.2.4
• Please report SystemOn performance issues experienced on supported browsers to Shure Support.
• For help and troubleshooting, go to the SystemOn System Requirements, SystemOn User Guide or FAQs

Important

• If currently running IntelliMix Room 1.0, you must update to 2.0 first before installing 3.0

Improvements

• Performance optimizations that improve stability of IntelliMix Room on lower-tier computers.
• Addition of mute sync and call status capability with supported video conferencing platforms.
• Command strings were added to control the gain and routing of Matrix Mixer cross points.
• Added the ability to route PC Input to PC Output via the Matrix Mixer.
• Improvements were made to the network settings page within the system tray application to handle disconnected or disabled Network Interface Cards (NICs).
• Release date was added to the system tray application software update notifications.
• Improvements were made to the system tray application notifying users if there are internet connectivity issues while trying to trigger a software update.
• Security improvements regarding software update from the system tray application.
• Added the ability to show/hide the license ID for IntelliMix Room within the system tray application.

Bug Fixes

• Resolved an issue with automatic check for updates during installation of IntelliMix Room.
• Uninstaller improvements preventing false-positive virus detection with Mcafee, Symantec, and Rising endpoint protection software.
• Resolved issues with Realtek drivers needing to be re-selected as the PC I/O device in IntelliMix Room after Realtek driver updates.
• Resolved issues with version reporting in Designer software.
• Installer improvement notifying user if installation cannot be completed due to issues with PowerShell, as opposed to claiming that there is no solid-state drive (SSD) detected even if the system drive is an SSD.
• Resolved audio performance issues introduced by system stress of high-definition video peripherals such as cameras, displays, and screen sharing.

Known Issues

• Packet scanning security software may cause audio performance issues with IntelliMix Room.
• In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before the paid license.
• When using Dante Domain Manager (DDM) and the configuration for the device is set to “prevent” or the DDM server is offline, you can still upgrade IntelliMix Room.
• Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. This does not affect device performance and can be ignored.
• Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft Window’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
• IntelliMix Room occasionally uses more resources on Dell XPS Laptops.
• Certain Bluetooth devices may not persist in the PC Input/Output device dropdown selection after a restart of the computer. Audio will still pass.
• If you adjust certain networked audio properties (networked audio device name, encryption state, license channel count), IntelliMix Room briefly goes offline in Designer.
• In some scenarios, the computer running IntelliMix Room must be rebooted after a Zoom Rooms update occurs on the same computer.
• In some situations, the “IntelliMix Virtual Audio” audio driver can be left on the operating system after the uninstallation of IntelliMix Room. A reboot of the system resolves the issue.
• Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute sync functionality. A reboot of the computer resolves the issue.
• Performing a factory reset of IntelliMix Room will clear the user event logs.

Notes

• User Guide
• Installation and Deployment Guide
• Quick Start Guide
• IMX Room 3.0 is compatible with the following software and firmware versions:
  • Designer 4.4.0
  • MXA910 4.4.11
  • MXA310 4.4.9
  • MXA710 1.2.1
  • MXA Mute 1.2.4
  • P300 4.4.13
  • ANIUSB-MATRIX 4.4.14
  • ANI22 4.4.8
  • ANI4IN 4.4.8
  • ANI4OUT 4.4.8
  • Microflex Wireless 8.0.3

New Feature

• Call Status support – Changes LED state to notify the user when the room is in a call (off hook) or out of a call (on hook). This feature requires connection to a P300, IntelliMix Room, or an ANIUSB with Logic and Call status enabled.
  • Default setting
    • On hook microphone LEDs off
    • Off hook microphone LEDs on

Improvement

• Bug Fixes

Known Issues

• Factory reset occasionally fails to reset Dante settings and/or fully disable encryption. Solution: Reboot the device if unable to route audio after factory reset.
• AES67 support is only available on UltimoX hardware
  • MXA310 devices manufactured as of July 2017 are compatible with AES67
• Shure Audio Encryption is not backwards compatible; all devices must be on version 4.1 or later firmware to use this feature
• If enrolling, unenrolling, or changing Dante Domain settings and selecting “Clear Config,” the device may mute its audio output indefinitely.  Solution: Reboot the device following this operation to avoid possible adverse behavior.”
• After updating from version 2.X to 4.2, Channel EQ settings return to their default settings.
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period. To correct this, hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari).
• The Mute Control Function command string response is incorrect when using <GET 0 ALL>
  • When using < GET MUTE_CONTROL_FUNC >, the response is as documented.
  • When using < GET 0 ALL >, the response should be mapped as follows:

Notes

• User Guide
• Demo Web UI
• Command Strings
• MXA310 version 4.4.9 is compatible with MXA310 devices running older firmware versions, but updating all devices used together to the same firmware version is recommended.
• To operate MXA310 version 4.4.9 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (Mac OS X)
• To operate MXA310 version 4.4.9 with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
  • Shure Designer 4.4.0
  • Shure SystemOn 4.4.0
  • ANI22 4.4.8
  • ANI4IN 4.4.8
  • ANI4OUT 4.4.8
  • ANIUSB-MATRIX 4.4.14
  • MXA910 4.3.11
  • MXA710 1.2.1
  • MXA-MUTE 1.2.4
  • MXN5-C 1.2.1
  • Microflex Wireless 8.0.3
  • P300 IntelliMix® Audio Conferencing Processor 4.4.13
  • SCM820 1.3.3
  • Shure Update Utility 2.5.1
  • Shure Web Device Discovery 1.2.9

New Feature

• Call Status support – Changes LED state to notify the user when the room is in a call (off hook) or out of a call (on hook). This feature requires connection to a P300, IntelliMix Room, or an ANIUSB with Logic and Call status enabled.
  • Default setting
    • On hook microphone LEDs off
    • Off hook microphone LEDs on

Improvements

• Bug fixes

Notes

• User Guide
• Command Strings
• To operate MXA710 version 1.2.1 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (Mac OS X)
• To operate MXA710 version 1.2.1 with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
  • Shure Designer 4.4.0
  • MXA-MUTE 1.2.4
  • MXN5-C 1.2.1X
  • MXA910 4.1.414.11
  • ANI22 4.4.8
  • ANI4IN 4.4.8
  • ANI4OUT 4.4.8
  • ANIUSB-MATRIX 4.4.14
  • MXA310 4.4.9
  • Microflex Wireless 8.0.3
  • P300 IntelliMix® Audio Conferencing Processor 4.4.13
  • ULXD4D/4Q 2.4.25
  • SCM820 1.3.3
  • Shure Update Utility 2.5.1
  • Shure Web Device Discovery 1.2.9