Related Service Data means data representing the digitization of user actions or events related to a connected product, generated during the provision of a related service by the service provider.When Shure provides a Related Service in connection with a Connected Product (which may, but need not, be a Shure Connected Product), Related Service Data is generated through your use of that Related Service.

ShureCloud is a cloud management platform that allows you to monitor and manage your Shure devices, licenses, and firmware updates.
ShureCloud is in the scope of "data processing service".

Shure Update Utility is software to update the compatible Shure products; it allows the user to update the relevant devices while managing user's device firmware

Desktop application for configuring audio signal processing for conferencing systems.

Desktop application for designing and configuring conferencing systems.

Desktop application for audio recording, mixing, and streaming.

Wireless Workbench Scan Library is a cloud platform integrated with ShureCloud that enables a community of users to share RF scan data, frequency coordination information, and to access spectrum regulation and usage information.

Desktop application for RF coordination and wireless system management.

Desktop application for RF coordination and wireless system management.

Mobile application for RF coordination and wireless system management.

Application suite for wireless system and audio monitoring.
Wavetool discovers wireless microphone receivers also from other brands.

Mobile application for audio recording and editing.

Mobile application for video recording and streaming.

Mobile application for device configuration and audio playback.

Desktop application for managing networked devices - performs device discovery only.

Desktop and server applications for controlling and monitoring Shure devices.

Microflex Wireless software with built-in device discovery, configures MXW systems. This software replaces the Adobe Flash web server interface.

Integrated Systems, Conferencing; Performance Wireless Systems - Networked

Integrated Systems, Conferencing; Content Creation; partially Unified Communications

Integrated Systems, Conferencing

Integrated Systems, Conferencing

Content Creation (only MOTIV products)

Performance Wireless Systems - Networked

Content Creation (Events and Content Large Scale)

Content Creation (Events and Content Large Scale)

Performance Wireless Systems - Networked

Content Creation (Events and Content Large Scale)

Content Creation

Content Creation

Digital Headphones/Listening

Integrated Systems, Conferencing; Performance Wireless Systems; Content Creation

Integrated Systems, Conferencing; Performance Wireless Systems

Integrated Systems, Conferencing

No

Yes

Yes

Yes

No

No

Yes

No

Yes

No

No

No

No

Yes

Yes

Yes

Device State and Configuration Data; License State and Configuration Data (when license exists for a device); Organizational and User preferences;
Device Inventory; Event logs; ShureCloud error logs (for traceability purposes if there are any issues).

Device discovery DCID, CID, model, firmware version, device discovery events (online/offline), change logs, operation failure logs, analytics data.

Device discovery DCID, CID, model, firmware version, device discovery events (online/offline), change logs, operation failure logs, analytics.

Device discovery DCID, CID, model, firmware version, device discovery events (online/offline), crash/ error logs and analytics data.

Configuration logs for Shure products. The application does not provide the functionality to configure third-party devices. User may access all configuration logs through the device. Crash logs/reports, device discovery DCID, CID, model, firmware version, device discovery events (online/offline), audio device information, analytics data.

RF spectrum scan files; analytics related to the use of the application and scan files, analytics data.

Device discovery DCID, CID, model, firmware version, device discovery events (online/offline), analytics data.

Device discovery DCID, CID, model, firmware version, device discovery events (online/offline), analytics data.
Application capable of logging in to ShureCloud and calling APIs from ShureCloud and Wireless Workbench Scan Library to retrieve TV spectrum usage, RF scan data, and to store user-created content in ShureCloud.

Application lifecycle data (application launched/terminated, background/foreground); discovered network device online; details of discovered device (DCID, CID, Model, Firmware Version, IP details, network mode, connection type - Bluetooth Low Energy versus network).

Licensing data and crash/error logs.

The application/software itself does not generate data per se but enables user to change the product generated data based on User's configurations. Device discovery DCID, CID, model, firmware version, device discovery events (online/offline), audio device information such as USB descriptor, is mutable, is gain adjustable, mute value, gain value, application mode, analytics data.

The application/software itself does not generate data per se but enables user to change the product generated data based on User's configurations. Device discovery DCID, CID, model, firmware version, device discovery events (online/offline), audio device information such as USB descriptor, is mutable, is gain adjustable, mute value, gain value, application mode, analytics data.

The application/software itself does not generate data per se but enables User to change the product generated data based on User's configurations. Device discovery DCID, CID, model, firmware version, device discovery events (online/offline), audio device information such as USB descriptor, is mutable, is gain adjustable, mute value, gain value, analytics data.

Device discovery DCID, CID, model, firmware version, device discovery events (online/offline).

Logs containing information about API request handling, processing, and responses, and device discovery (DCID, CID, model, firmware version, device discovery state - online, offline, etc.) and communication protocol (ESTA.DMP) and API usage (HTTP method, API url), analytics data.

Developer logs.

Typically <200 MB
The estimated volume depends on how many devices and what additional software/applications are used through ShureCloud.

Typically <2 MB

Typically <200 MB

Typically <250 MB

Typically <3 GB

Typically <2 MB

Typically <3 GB

Typically <3 GB

Typically <250 MB

Typically <1 MB

Typically <1 MB

Typically <1 MB

Typically <1 MB

Typically <1 MB

Typically <2 GB

Typically <250 MB

ShureCloud

Log data may be stored on the user desktop.

Log data may be stored on the user desktop.

Log data may be stored on the user desktop.

Log data is stored on the user desktop. User may also choose to save activity file to be stored on the user desktop.

Scan file data is stored in ShureCloud/AWS.

Logs are on device. Frequency data in ShureCloud, may be downloaded.

Logs are on device. Frequency data in ShureCloud, may be downloaded.

Logs are on application.

Paddle is used for webstore transactions and for licenses.

Logs - stacktrace (method) - in a server provided by the application store serice provider.

Logs - stacktrace (method) - on a server provided by the application store service provider.

Logs stacktrace (method) - on a server provided by the application store service provider.

Not persistently stored - can be viewed by the user during use of the device.

Logs are available at the edge or on cloud (requires internet connection at time of event generation).

Logs are available on the edge.

3 months for log data - after 3 months it is automatically deleted. Device configuration and license configuration data are continuous during ShureCloud use.

Log data on the desktop - based on user choice.
User also has the choice to uninstall the application.
Error/crash logs - 1 year

Log data on the desktop - based on user choice.
User also has the choice to uninstall the application.
Error/crash logs - 1 year

Log data and installer logs on the desktop - based on user choice.
User also has the choice to uninstall the application.
Error/crash logs - 1 year

Log data and installer logs on the desktop - based on user choice. Logs older than 30 days are deleted when the application is launched.
User also has the choice to uninstall the application.
Error/crash logs - 1 year

Scan file data retention is 3 years until file expires.

Log data on the desktop - based on user choice. Continuous during ShureCloud use
User also has the choice to uninstall the application.
Error/crash logs - 1 year

Log data on the desktop - based on user choice. Continuous during ShureCloud use
User also has the choice to uninstall the application.
Error/crash logs - 1 year

User has the choice to uninstall the application.

User has the choice to uninstall the application.

User has the choice to uninstall the application.
Crash logs are available on Google or Apple server for up to 90 days.

User has the choice to uninstall the application.
Crash logs are available on Google or Apple server for up to 90 days.

User has the choice to uninstall the application.
Crash logs are available on Google or Apple server for up to 90 days.

Data does not persist past application close.

Logs - Retained until application is uninstalled or manually removed by the user.
User also has the choice to uninstall the application.
Error/crash logs - 1 year

Logs - Retained until application is uninstalled or manually removed by the user.
User also has the choice to uninstall the application.
Error/crash logs - 1 year

Log data is accessible to Shure if the user chooses to collect logs through the software and is only used for analytics as anonymized (in aggregate) if the user opts-in for analytics.
Customer service/support, improvements.

Log data is accessible to Shure if the user chooses to collect logs through the software and is used for analytics as anonymized (in aggregate) if the user opts-in for analytics or for service.
Customer service/support, improvements.

Log data is accessible to Shure if the user chooses to collect logs through the software and is used for analytics as anonymized (in aggregate) or for service.
Customer service/support, improvements.

Log data is accessible to Shure if the user chooses to collect logs through the software. Data is accessible for analytics as anonymized (in aggregate) if the user opts-in for analytics or for service.
Customer service/support, improvements.

Data is accessible for analytics as anonymized (in aggregate) for analytics or for service.
Customer service/support, improvements.

Scan file data is used to understand the global RF spectrum.
Data is accessible to Shure for analytics as anonymized (in aggregate) if the user opts-in for analytics.
Customer service/support, improvements.

Data is accessible for analytics as anonymized (in aggregate) if the user opts-in for analytics or for service.
Customer service/support, improvements

Data is accessible for analytics as anonymized (in aggregate) if the user opts-in for analytics or for service.
Customer service/support, improvements

Data is accessible for analytics as anonymized (in aggregate) if the user opts-in for analytics or for service.
Customer service/support, improvements

Licensing data: for license activations;

Data is accessible for analytics as anonymized (in aggregate) if the user opts-in for analytics or for service.
Customer service/support, improvements

Data is accessible for analytics as anonymized (in aggregate) if the user opts-in for analytics or for service.
Customer service/support, improvements

Data is accessible for analytics as anonymized (in aggregate) if the user opts-in for analytics or for service.
Customer service/support, improvements

N/A

Data is only accessible for analytics as anonymised (in aggregate) if the user opts-in for analytics or for service.
Customer service/support, improvements

N/A

ShureCloud (Amazon Web Services "AWS" as Host);
Mixpanel and Tableau for analytics data;
Backtrace for crash/error logs
Google for Google Analytics.

Mixpanel and Tableau for analytics data;
Backtrace for crash/error logs.

Mixpanel and Tableau for analytics data;
Backtrace for crash/error logs.

Mixpanel and Tableau for analytics data;
Backtrace for crash/error logs.

Mixpanel and Tableau for analytics data;
Backtrace for crash/error logs.

ShureCloud (Amazon Web Services "AWS" as Host) where relevant;
Mixpanel and Tableau for analytics data;
Backtrace for crash/error logs.

ShureCloud (Amazon Web Services "AWS" as Host) where relevant;
Mixpanel and Tableau for analytics data;
Backtrace for crash/error logs.

ShureCloud (Amazon Web Services "AWS" as Host);
Mixpanel and Tableau for analytics data;
Backtrace for crash/error logs.

Mixpanel and Tableau for analytics data;
Google Play (Google) or App Store (Apple).

ShureCloud (Amazon Web Services "AWS" as Host), where relevant;
Paddle;
Backtrace for crash/error logs;
Google or Apple.

Mixpanel and Tableau for analytics data;
Firebase (Google) or App Store (Apple).

Mixpanel and Tableau for analytics data;
Firebase (Google) or App Store (Apple).

Mixpanel and Tableau for analytics data;
Firebase (Google) or App Store (Apple).

N/A

Mixpanel and Tableau for analytics data;
Backtrace for crash/error logs.
You may refer to Shure Privacy Policy for more details on personal data processing.

N/A

User choice

User choice

User choice

User choice

User choice

User choice
The user can delete their scan file data at any time. However, any files made public could have been downloaded and used by other users during the time when those files were publicly shared.

User choice

User choice

User choice

User choice

N/A

N/A

N/A

User choice

User choice

User choice

Data is exportable in CVS format. ShureCloud is designed for the management of Shure Products only.
Device state data is specific to internal functioning of devices.

 

 

 

 

WW Scan Library is part of ShureCloud services.

 

 

 

 

 

 

 

 

 

 

User can have access through ShureCloud to Device and License Configuration Data. It is exportable.
Crash/error logs: May be possible through user request.

Developer logs: Through log collection button;
Crash/error logs: May be possible through user request.

Developer logs: Through log collection button;
Crash/error logs: May be possible through user request.

Possible through User request.

The activity file is on the user desktop if the user chooses to save it.
Crash/error logs: May be possible through user request.

Scan files user uploaded can be downloaded anytime.

Possible through User request.

Possible through User request.

Possible through User request.

Possible through User request.

You may contact the digital provider.

You may contact the digital provider.

You may contact the digital provider.

Data is only available during use.

Possible through user request.

Free access on user desktop.

You may use Data Access Request Form

You may use Data Access Request Form

You may use Data Access Request Form

You may use Data Access Request Form

You may use Data Access Request Form

You may use Data Access Request Form

You may use Data Access Request Form

You may use Data Access Request Form

You may use Data Access Request Form

You may use Data Access Request Form

You may use Data Access Request Form

You may use Data Access Request Form

You may use Data Access Request Form

N/A

You may use Data Access Request Form

User can share freely.