Last modified: 8/12/26

1-Purpose

This transparency information (“Transparency Information”) provides you with information according to the EU Regulation 2023/2854 (“Data Act”) regarding the Shure products and services that are considered “Connected Products” and “Related Services”.

Please review the following details before entering into any agreement or purchase of Connected Products and/or Related Services.

Unless specified otherwise, all terms used in this Transparency Information shall have the same meaning as in the Data Act. The Transparency Information provided in this document does not apply to non-connected products.

A list of products that are considered within the scope are available below. You may consult this list to understand which group your product would fall under: List of Products

2-User Rights and Access

You may find information related to the access, retrieval and deletion of data in the Connected Products and Related Services charts below.

Should you require additional information beyond what is provided in this Transparency Information or if you have questions regarding our handling of your data, you may contact Shure using the applicable request form linked below.

Data Access Request Form

We will strive to address your questions or concerns promptly. Depending on your location, you may also have the right to complain to a supervisory authority responsible for overseeing compliance with data-related laws within your jurisdiction.

If you reside in an EU Member State, without prejudice to any other administrative or judicial remedy, you may lodge a complaint with the relevant competent authority in the EU Member State of your habitual residence, place of work or establishment if you consider that your rights under the Data Act have been infringed. General information on EU Data Act and competent authorities to be responsible for the application and enforcement of the Data Act can be found here: https://digital-strategy.ec.europa.eu/en/policies/data-act

For personal data, you may refer to Shure Privacy Policy https://www.shure.com/en-EU/legal/privacy

3. Shure Access

By using Shure Connected Products and Related Services, you agree to the terms of the Data Use License Agreement (“DULA”) where products and services are made available in the European Economic Area.

Data access by Shure is linked to specific Related Services (applications/software) and ShureCloud as a data processing service indicated in the Related Services chart below. Data is not accessed or collected unless these services are used. Any audio or video content is not accessed or collected by Shure regardless of related service use.

Part I - Connected Products

Part II – Related Services

Data Use License Agreement (“DULA”)

4. Disclaimers on Transparency Information

4.1 - Data Volume and Variability

The estimated volume of data provided in Transparency Information is based on the average annual use of the Connected Product or Related Service. Actual data volumes may vary depending on user activity, frequency of use, product configuration, and the specific product and/or related service used.

4.2 - Data Overwrite and System Design Limitations

Depending on the specific Connected Product or Related Service used, certain data (including but not limited to crash/error logs, usage logs, and event logs) may be automatically overwritten based on size limitations, storage capacity constraints, or system design.

4.3 - Product Discontinuation

Certain products or product groups may be subject to discontinuation. Users should refer to specific product documentation or contact Shure for current product availability. Data access and Related Service support may be affected upon product discontinuation.

4.4 - Data Format and Accessibility

For certain products, access to data may depend on the technical configuration and may require the Connected Product to be submitted for servicing or other indirect access methods. Please refer to product user guides and the Connected Product Data Transparency section for product-specific access information. Where direct access is not possible, please contact Shure.

4.5 - Related Service Dependency

The nature, volume, format, and accessibility of Connected Product data may depend on whether Shure Related Services (software/applications) are used together with the Connected Product. Without the use of Related Services, certain data may not be generated, transmitted to Shure, or accessible to the user. Please refer to the Related Service Data Transparency section and the applicable Terms of Use or End User License Agreement for details on each Related Service.

4.6 - Trade Secrets and Confidential Information

Certain data may constitute trade secrets or confidential business information, including but not limited to information relevant for cybersecurity purposes. Access to or sharing of such data may be subject to protective measures, including technical and organisational measures to preserve confidentiality. The scope of any such protection depends on the specific product or service.

4.7 - Information

Product specifications, data characteristics, and Related Service features may be updated from time to time. Users should refer to the most current product documentation, user guides, and this Transparency Information (as time to time updated) for the latest information.