Software & Firmware Archives

Improvements

• Enhancements to support Designer 6.0.0
• Additional hardware support

Known Issues

• An 802.1X re-authorization request interrupts a firmware update and causes it to fail
  • Workaround: restarting the update will resolve the problem
• AES67 support is only available on UltimoX hardware
  • MXA310 devices manufactured as of July 2017 are compatible with AES67
• In AES67 mode - Audio does not pass after changing Dante Device name, followed by a reboot
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• The Mute Control Function command string response is incorrect when using <GET 0 ALL>
  • When using < GET MUTE_CONTROL_FUNC >, the response is as documented.
  • When using < GET 0 ALL >, the response should be mapped as follows:

Notes

• User Guide
• Command Strings
• To operate this version of MXA310 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• Updating all devices used together to the same firmware version is recommended.
• To operate this version of MXA310 with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 6.0.0
  • ANI22/ANI4IN/ANI4OUT 6.0.41
  • ANIUSB 6.0.44
  • MXA710 6.0.24
  • MXA910 6.0.24
  • MXA920 6.0.38
  • MXA901 6.0.39
  • MXA902 6.0.32
  • MXN5-C 6.0.17
  • MXA-MUTE 6.0.25
  • MXW 10.0.X
  • P300 6.0.38
  • SCM820 1.4.3
  • Shure Update Utility 2.8.4
  • Shure Web Device Discovery 1.2.17

Improvements

• Enhancements to support Designer 6.0.0
• Additional hardware support

Known Issues

• An 802.1X re-authorization request interrupts a firmware update and causes it to fail
  • Workaround: restarting the update will resolve the problem
• Pop noise is triggered when the channel is unrouted in Dante controller with encryption enabled
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported.
• In AES67 mode - Audio does not pass after changing Dante Device name, followed by a reboot

Notes

• User Guide
• Command Strings
• To operate this version of ANIUSB-MATRIX with Dante Controller, reference the following minimum versions
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (macOS)
• To operate this version of ANIUSB-MATRIX with Microsoft Teams, reference the following minimum versions: 
  • Microsoft Teams Desktop: 1.3.00.24755 
  • Microsoft Teams Rooms: 4.6.20.0
• To operate this version of ANIUSB-MATRIX with Shure software or other Shure networked systems, reference the following list of recommended versions supported:
  • Designer 6.0.0
  • ANI22/ANI4IN/ANI4OUT 6.0.41
  • MXA310 6.0.23
  • MXA910 6.0.24
  • MXA920 6.0.38
  • MXA901 6.0.39
  • MXA902 6.0.32
  • MXW 10.0.X
  • P300 6.0.38
  • ULXD4D/4Q 2.8.7
  • SCM820 1.4.3
  • Shure Update Utility 2.8.4
  • Shure Web Device Discovery 1.2.17

Improvements

• Enhancements to support Designer 6.0.0
• Additional hardware support

Known Issues

• AES67 support is only available on UltimoX hardware
  • ANI4OUT devices manufactured as of January 2018 are compatible with AES67
• In AES67 mode - Audio does not pass after changing Dante Device name, followed by a reboot
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported

Notes

• User Guide
• Command Strings
• To operate this version of ANI4OUT with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• Updating all devices used together to the same firmware version is recommended.
• To operate this version of ANI4OUT with other Shure networked systems, reference the following list of recommended versions supported:
  • ANI22/ANI4IN/ANI4OUT 6.0.41
  • ANIUSB 6.0.44
  • MXA310 6.0.23
  • MXA910 6.0.24
  • MXA920 6.0.38
  • MXA901 6.0.39
  • MXA902 6.0.32
  • MXW 10.0.X
  • P300 6.0.38
  • ULXD4D/4Q 2.8.7
  • SCM820 1.4.3
  • Shure Update Utility 2.8.4
  • Shure Web Device Discovery 1.2.17

Improvements

• Enhancements to support Designer 6.0.0
• Additional hardware support

Known Issues

• AES67 support is only available on UltimoX hardware
  • ANI4OUT devices manufactured as of January 2018 are compatible with AES67
• In AES67 mode - Audio does not pass after changing Dante Device name, followed by a reboot
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported

Notes

• User Guide
• Command Strings
• To operate this version of ANI4OUT with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• Updating all devices used together to the same firmware version is recommended.
• To operate this version of ANI4OUT with other Shure networked systems, reference the following list of recommended versions supported:
  • ANI22/ANI4IN/ANI4OUT 6.0.41
  • ANIUSB 6.0.44
  • MXA310 6.0.23
  • MXA910 6.0.24
  • MXA920 6.0.38
  • MXA901 6.0.39
  • MXA902 6.0.32
  • MXW 10.0.X
  • P300 6.0.38
  • ULXD4D/4Q 2.8.7
  • SCM820 1.4.3
  • Shure Update Utility 2.8.4
  • Shure Web Device Discovery 1.2.17

Improvements

• Enhancements to support Designer 6.0.0
• Additional hardware support

Known Issues

• AES67 support is only available on UltimoX hardware
  • ANI4IN devices manufactured as of January 2018 are compatible with AES67
• In AES67 mode - Audio does not pass after changing Dante Device name, followed by a reboot
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported

Notes

• User Guide
• Command Strings
• To operate this version of ANI4IN with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• Updating all devices used together to the same firmware version is recommended.
• To operate this version of ANI4IN with other Shure networked systems, reference the following list of recommended versions supported:
  • ANI22/ANI4IN/ANI4OUT 6.0.41
  • ANIUSB 6.0.44
  • MXA310 6.0.23
  • MXA910 6.0.24
  • MXA920 6.0.38
  • MXA901 6.0.39
  • MXA902 6.0.32
  • MXW 10.0.X
  • P300 6.0.38
  • ULXD4D/4Q 2.8.7
  • SCM820 1.4.3
  • Shure Update Utility 2.8.4
  • Shure Web Device Discovery 1.2.17

Improvements

• Enhancements to support Designer 6.0.0
• Additional hardware support

Known Issues

• AES67 support is only available on UltimoX hardware
  • ANI4IN devices manufactured as of January 2018 are compatible with AES67
• In AES67 mode - Audio does not pass after changing Dante Device name, followed by a reboot
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported

Notes

• User Guide
• Command Strings
• To operate this version of ANI4IN with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (Mac OS X)
• Updating all devices used together to the same firmware version is recommended.
• To operate this version of ANI4IN with other Shure networked systems, reference the following list of recommended versions supported:
  • ANI22/ANI4IN/ANI4OUT 6.0.41
  • ANIUSB 6.0.44
  • MXA310 6.0.23
  • MXA910 6.0.24
  • MXA920 6.0.38
  • MXA901 6.0.39
  • MXA902 6.0.32
  • MXW 10.0.X
  • P300 6.0.38
  • ULXD4D/4Q 2.8.7
  • SCM820 1.4.3
  • Shure Update Utility 2.8.4
  • Shure Web Device Discovery 1.2.17

Improvements

• Enhancements to support Designer 6.0.0
• Additional hardware support

Known Issues

• Security Certificates:
  • Certificates must be in the PEM (Privacy Enhanced Mail) format
  • Certificates must be X.509 certificates and keys: PEM (Base64 ASCII), and DER (binary)
• The CUI may become unresponsive after a firmware update
  • Workaround: Try clearing the cache on your browser to re-assert the connection.  Please check your web browser for instructions on how to clear the browser cache. A common method of clearing the cache of a browser is Ctrl SHIFT R .
• Browser disconnection: Web browsers connected to our devices maybe disconnected after one hour if no user activity is detected.  Refresh the browser to re-establish the connection.
• In AES67 mode - Audio does not pass after changing Dante Device name, followed by a reboot
• ANI22-XLR reverses absolute phase from Analog in to Dante out – workaround is to enable “Invert polarity” for Dante Output
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported

Notes

• User Guide
• Command Strings
• To operate this version of ANI22 with Dante Controller, reference the following minimum versions:
  • v3.10.2.4 (Windows)
  • v3.10.2.3 (macOS)
• Updating all devices used together to the same firmware version is recommended.
• To operate this version of ANI22 with other Shure networked systems, reference the following list of recommended versions supported:
  • ANI22/ANI4IN/ANI4OUT 6.0.41
  • ANIUSB 6.0.44
  • MXA310 6.0.23
  • MXA910 6.0.24
  • MXA920 6.0.38
  • MXA901 6.0.39
  • MXA902 6.0.32
  • MXW 10.0.X
  • ULXD4D/4Q 2.8.7
  • SCM820 1.4.3
  • Shure Update Utility 2.8.4
  • Shure Web Device Discovery 1.2.17

Initial Release

Known Issues

• Subscriptions to AudioChannelGainEvent will return duplicative responses for MXA901, MXA902, and MXA920 devices.
• Subscribing to battery-level may return CALCULATING for status, timetoTargetState, targetState properties on MXW classic devices. To work around, use the GET battery-level capability.
• Subscriptions to FirmwareUpdateProgressEvent on MXA310 will skip TRANSFERRING_FILES and INSTALLING stages. Only PENDING and COMPLETE will be returned.
• Subscriptions to UserPresetEvent will return duplicative responses upon a save event.

Platform Requirements

• Supported Operating Systems
  • Windows 10, 11 or Windows Server 2016, 2019, 2022
• Hardware Requirements
  • Minimum:
    • Dual Core 64-bit Intel or AMD processor
    • 2GB RAM
  • Recommended:
    • 64-bit Intel or AMD processor
    • 8GB RAM

Notes

• Quick Start Guide
• API Documentation

Compatibility

• Whenever possible, upgrade to the latest supported firmware version to take advantage of new features and system improvements.
• All previously released firmware versions support Device Discovery and Firmware Update
• To operate this version of System API with feature interactivity, see the following list of Shure devices and firmware versions:

          **Only supports connectivity with SystemAPI when docked in SBC250/450/850 charger(s).

The Designer 6 Application Software enables networked audio system integrators, consultants, and end-users to design, configure, and deploy both online and offline on-premise device installations for variety of Shure microphones, loudspeakers, processors, controls, and hybrid devices for optimal audio coverage.

New Features

• Apple Mac and PC Compatibility
  • Compatibility with Windows 10, Windows 11, and macOS
  • There is no problem if different people working on a project use different computers.
  • Regardless of the OS, Designer 6 can be leveraged for easy designs and deployments, and room files are compatible across platforms.
• Multi-platform Flexibility
  • This is a practical approach beneficial for having both Designer and Designer 6 software applications reside/run on the same computer.
• Tab View
  • Layout for efficient organization and accessibility of multiple room or design files from a single pane of glass
• 802.1x Security
  • Encrypted data communications between Shure software applications and Microflex Ecosystem devices that have built-in features to enhance system security.
• Streamlined Collaboration
  • A technician does not require original design files to discover online rooms with any instance of Designer 6 connected to the same network as the devices.
• Room information stored in devices
  • As the room design is stored in each device, a technician does not need to have the as-built design file. By opening the Online Rooms tab in Designer 6 and selecting the room, the design can be opened for easy viewing and servicing.
• Prior design projects are easily converted to Designer 6 files without affecting your  database for servicing legacy devices

Improvements

• Menu tabs
• Enhanced design workflow
• Enhanced end-to-end deployment workflow and messaging
• Improved Preferences Tab with options to select:
  • Applicable NIC to connect to devices
  • Desired dark or light mode
  • Online room editing
• Improved Property Panel
  • Retractable sidebar on the design environment along with the toolbar
  • The sidebar allows users to view or adjust design properties and device settings

PC Requirements

• Supported Operating Systems
  • Windows 10 (Professional or Enterprise), 64-bit edition
  • Windows 11 (Professional or Enterprise), 64-bit edition
• Minimum Hardware Requirements
  • Hard drive: >=5 GB (free space). (SSD 'Solid state' recommended)
  • RAM: 8 GB, 16 GB recommended
  • Screen: Preferable min. 1920x1080
  • Ethernet network connection (not required for installation, but required for working with the application)
  • IPv4 network only
  • Processor
    • 8-generation Core i5 family processor
    • 4 physical cores
    • 6 threads (logical processors)
    • Only Intel and AMD x64 architecture (64-bit) are supported. Arm-based Windows platforms shall not be supported

macOS Requirements

• Supported Operating Systems
  • macOS 13.3.1 (Ventura) minimum
• Minimum Hardware Requirements
  • Apple M1 or Apple M2 (Intel i5 processor)
  • Hard drive: >=5 GB (free space). SSD 'Solid state' recommended) *)
  • Physical memory: 8 GB, 16 GB recommended
  • Screen: Preferable min. 1920x1080
  • Ethernet network connection (not required for installation, but required for working with the application)
  • IPv4 network only

Pre-Upgrade Requirements

• Users must export release 4.X project files (with extension .dprj) for import to Designer and conversion to room design files (with extension .rdf)
• Certain endpoint protection software may block the installation of Designer. If you encounter this issue, whitelist the Designer Installer, or application.

Upgrade Path from Designer Classic to Designer 6

1. Users must update device firmware from release 4.X / 5.X using Shure Update Utility. Ensure that each device is at the correct firmware version as indicated in the Compatibility section below.
2. Download Designer 6 from the Shure website, and then install the application
3. Launch the Designer 6 software application
4. Go to the Preferences tab
5. Select the appropriate NIC to discover all the devices in ecosystem
6. Go to the Online devices to validate device firmware
7. Perform tasks as desired

Compatibility

• This version of Designer is compatible with the following recommended firmware versions:
  • ANIUSB 6.0.44
  • MXA310 6.0.23
  • MXA710 6.0.24
  • MXA910 6.0.24
  • MXA920 6.0.38
  • MXA901 6.0.39
  • MXA902 6.0.32
  • MXA-MUTE 6.0.25
  • MXN5-C 6.0.17
  • P300 6.0.38
• It is imperative to use Shure Update Utility to update all devices to the specified firmware version indicated above.
• PLEASE NOTE: Intellimix Room Audio Processing Software (IMX-Room) is not yet supported in Designer 6. At this time, use Designer 4.7 for IMX-Room designs and deployments. 

File Conversion

• Project file conversion from Designer version 3.X is not supported in Designer 6.
• Reference the following steps to convert project files to room design files:
  • To export projects from Designer 4.X:
    1. Open Designer 4.X
    2. Go to “my projects”
    3. Click on the 3 dots in right side of your project – select “Export”
    4. A <your_project_name>.dprj file has been created and saved to default download folder
  • To import into Designer 6.0:
    1. Open Designer 6.0
    2. Go to “File -> Open”
    3. Navigate to and select <your_project_name>.dprj
    4. Import file dialog appears – click “Choose save location”
    5. Select a folder where the converted room files should be stored e.g <my_rooms>
    6. Dialog appears that shows all rooms contained in the <your_project_name>.dprj file
    7. Select all the rooms that you want to import
    8. Click on “Open selected rooms”
    9. All rooms selected are now opened in their own tab
    10. All room files are stored in my_rooms>/<your_project_name>/<room_name>.rdf

Known Issues

• Installer processes may fail during upgrade
  • Workaround: Allow the uninstaller process to finish, then restart installation
• After a device firmware installation and a “device version to install” version stops at “Discovering...”
  • Workaround: Unplug the POE cable from the device, wait about 5 seconds, and then plug the POE cable back in to restore the device.
• Issue ID# 5935: Default file names may be rejected by Windows or macOS due to operating system file naming constraints.
  • Workaround: Rename the file that was saved in Mac and open it in Windows.
• Issue ID# 6263: User may encounter missing devices and routes when trying to open a saved file during deployment flow.
  • Workaround: Close and reopen Designer, then try to open the file.
• Issue ID# 6298: When resizing or selecting the coverage area, then trying to reposition it, the coverage may momentarily jump to the original position and then back to the new position.
  • Workaround: Rate of occurrence is sporadic, contact Shure Customer Support team for assistance if anomaly is persistent.
• Issue ID# 6394: In the MXA920 S/R, reset to default option is not working as expected when added coverages are hidden one by one after adding them. and then clicking on reset to default option in properties panel.
  • Workaround: Switch tabs then return to the coverage tab.
• Issue ID# 6450: Room conflict dialog may not appear in an online password protected room if a device is not online or missing, and user may be unable to remove the missing device.
  • Workaround: User must get the missing device online; otherwise, move online devices to a new room.
• Issue ID# 6460: User may encounter a delay on password selection deploying to devices with and without passwords set.
  • Workaround: Wait 7-10 seconds for the password selection options to become available.
• Issue ID# 6462: User is unable to set a common device password in an online room when room contains some device with passwords and some devices without passwords.
  • Workaround: Use the deployment workflow to set and synchronize the room password. Otherwise, individually remove each device’s password so that all devices are not password protected and reset the room password.
• Issue ID# 6466: When working with Virtual room and not adding or removing a device (i.e. changing a device mute state), device settings will not be saved.
  • Workaround: Save the design file manually after configuring settings.
• Issue ID# 6470: In the coverage view, the MXA310 property panel may not refresh after setting device properties.
  • Workaround: Switch tabs and return to the coverage view.
• Issue ID# 6476: When using streamlined deployment with MXA-MUTE, the latest audio rout changes may not be reflected in the online room.
  • Workaround: Use standard deployment when deploying a room that contains a MXA-MUTE device.
• Issue ID# 6477: It is possible to start import or clear of multiple P300 device presets at the same time, and this could result in a failure to import or clear.
  • Workaround: If user encounters a failure, wait for 30 seconds, then retry the operation and it will be successful.

Notes

• User Guide
• To update firmware, please download Shure Update Utility
• Shure Web Device Discovery
• Event Logs paths
  • Windows:
    • C:\Users\<user name>\AppData\Local\Shure\Shure Designer 6\logs
  • macOS
    • ~/Library/Logs/Shure Designer 6/
• Designer 6 can be installed on the same PC as previous Designer versions. It is recommended to run them at separate times and not simultaneously.
• Previous Designer versions will not be removed when Designer 6 is installed.

New Features

• (Shure) Updated band support to include:
  • G53, G54, G55, G57+, G62, G63, H54
  • K53, K54, K58, L60,
  • X51
• (Shure/Q5X) Added Talk Switch functionality to supporting form factors
• (Q5X) Added support for configurable UI elements on supporting form factors:
  • Enable/Disable ON/OFF button
  • Enable/Disable heartbeat indicator
  • LED brightness control
  • Configurable Aux Button functionality

Improvements

• (Q5X) Improved battery parameter tracking
• (Q5X) General Improvements

Notes

• To install Q5X firmware on devices:
  1. Download Q5X firmware from Shure Update Utility
  2. Connect to the AD4D, AD4Q, or ADX5D receiver, and in the Hosted Tx section, select Q5XTx 1.2.56
  3. Send the update to the receiver
  4. Use IR Sync to update the transmitter firmware
• AD4D and AD4Q can only host one transmitter firmware image at a time; if you also need to update Axient Digital transmitters, please repeat the above process, but select an ADTx firmware version.
• To operate this version of Q5X with Shure systems and software, see the following list of recommended versions:
  • Axient Digital Receivers 1.4.15
  • ADX5D 1.4.15
  • Shure Update Utility 2.8.4
• Distributed by Shure. AquaMic™, CoachMic™, and PlayerMic® and MicCommander™ are Q5X products. For support and service, please visit www.q5x.com.