Before Submitting a Repair:

1. Look for a solution on Shure.com
   Depending on the issue, your product may not need a repair. Before proceeding to the next step, try these Support resources:
   • Find an answer to common problems.
   • Find relevant product documentation and firmware/software downloads here.
   • View the user guides for discontinued products.
      
2. No sound from your earphones?
   Try cleaning them using the provided cleaning tool. See this article: How To Use the Earphone Cleaning Tool
    
3. Service and Repair Fee
   Shure warrants to the original consumer purchaser only that the product will be free in normal use of any defects in materials and workmanship for a period of two (2) years from the consumer's original date of purchase directly from Shure or a Shure-authorized reseller.
   
   For out-of-warranty service, should supply of any part which is required for the service has been ceased, or our quotation is not accepted by you, Shure reserves the right to charge an inspection fee and return the product to you without servicing it.
   Inspection Charge for Wireless Microphone: HKD$400 / piece
   Inspection Charge for Wired Microphone: HKD$200 / piece
   
   Payment Method: Check, Bank Transfer and FPS (Faster Payment System)
    
4. Service of Stem Ecosystem Products
   To receive service and repair assistance on your Stem Ecosystem product(s), contact Customer Happiness at (949) 877-STEM (7836) or send us an email at customerhappiness@shure.com.

Need to Start a Repair?

• Get started by logging in or creating an account, then register your product and submit a repair request.
  https://www.shure.com/en-ASIA/support/service-repair
  (*Chrome and Firefox are the preferred browsers; please do not use Internet Explorer, you may experience issues.)
• After submitting your repair request online, please return your product(s) to Shure via courier for repair/replacement:-
  
  Shure Asia Limited
  10/F & Unit 1103-05 11/F, FOYER, 
  625 King’s Road, North Point,
  Hong Kong
  Attn.: Service Department
  Tel: 2893-0411

*To submit a repair request for your Stem Ecosystem products, please refer to Step 4 listed above.

Repair FAQ’s

Q: Can I drop off my repair?

A: No. Please register a Shure Community Account, register your product, send us a service request, and send those products to us via courier. If you have any questions about product repair, please email info@shure.com.hk. 

Q: Do you have any authorized service centers?

A: Repair of Shure products is handled by Shure Incorporated or in certain countries, our authorized distribution centers.

Q: Where do I find the Serial Number?

A: Serial numbers are found on the cardboard box and on some products.

Q: I want to send in my Huddly product for service or I need service support for my Huddly product.

A: Repair of Huddly products is handled by Huddly. Please contact Huddly for service.

Q: I want to send in my Barco Design product/Barco Clickshare Conference product for service or I need service support for my Barco Design product/Barco Clickshare Conference product.

A: Repair of Barco products is handled by Barco. Please contact Barco for service.

Q: I want to send in my Q5X product/Quantum5x Systems Inc product for service or I need service support for my Q5X product/Quantum5x Systems Inc product.

A: Repair of Q5X product/Quantum5x Systems Inc product is handled by Quantum5x Systems Inc. Please contact Quantum5x Systems Inc for service.