Latest arrangements on services of Shure Asia (Hong Kong) Service Center

In view of the recent epidemic in Hong Kong, in order to protect the safety of our customers and employees, we are suspending our walk-in product service option until further notice. Please register a Shure Community Account, register your product, send us a service request, and send those products to us via courier. If you have any questions about product repair, please email info@shure.com.hk.
 

舒爾(亞洲)香港維修中心服務最新安排

鑒於近日香港疫情,為保障顧客和員工安全防疫,服務中心暫停對外開放,只接受快遞形式收件。請登入及登記Shure Community Account,登記產品,向我們發出服務要求並透過速遞把耳機寄到服務中心。如有任何關於產品維修的另詢,請電郵至info@shure.com.hk

Shure has optimized our service experience to save you time and keep you informed.

Before Submitting a Repair:

  1. Look for a solution on Shure.com
    Depending on the issue, your product may not need a repair. Before proceeding to the next step, try these Support resources:
  2. No sound from your earphones?
    Try cleaning them using the provided cleaning tool. See this article: How To Use the Earphone Cleaning Tool
     
  3. Service and Repair Fee
    Shure warrants to the original consumer purchaser only that the product will be free in normal use of any defects in materials and workmanship for a period of two (2) years from the consumer's original date of purchase directly from Shure or a Shure-authorized reseller.

    For out-of-warranty service, should supply of any part which is required for the service has been ceased, or our quotation is not accepted by you, Shure reserves the right to charge an inspection fee and return the product to you without servicing it.
    Inspection Charge for Wireless Microphone: HKD$400 / piece
    Inspection Charge for Wired Microphone: HKD$200 / piece

    Payment Method: Check, Bank Transfer and FPS (Faster Payment System)
     
  4. Service of Stem Ecosystem Products
    To receive service and repair assistance on your Stem Ecosystem product(s), contact Customer Happiness at (949) 877-STEM (7836) or send us an email at customerhappiness@shure.com.


Need to Start a Repair?

Get started by logging in or creating an account, then register your product and submit a repair request.
*Chrome and Firefox are the preferred browsers; please do not use Internet Explorer, you may experience issues.

To submit a repair request for your Stem Ecosystem products, please refer to Step 4 listed above.


Repair FAQ’s

Q: Can I drop off my repair?

A: No. In view of the recent epidemic in Hong Kong, in order to protect the safety of our customers and employees, we are suspending our walk-in product service option until further notice. Please register a Shure Community Account, register your product, send us a service request, and send those products to us via courier. If you have any questions about product repair, please email info@shure.com.hk. Thank you for your understanding!

Q: Do you have any authorized service centers?

A: Repair of Shure products is handled by Shure Incorporated or in certain countries, our authorized distribution centers.

Q: Where do I find the Serial Number?

A: Serial numbers are found on the cardboard box and on some products.

Q: I want to send in my Huddly product for service or I need service support for my Huddly product.

A: Repair of Huddly products is handled by Huddly. Please contact Huddly for service.

Q: I want to send in my Barco Design product/Barco Clickshare Conference product for service or I need service support for my Barco Design product/Barco Clickshare Conference product.

A: Repair of Barco products is handled by Barco. Please contact Barco for service.

Q: I want to send in my Q5X product/Quantum5x Systems Inc product for service or I need service support for my Q5X product/Quantum5x Systems Inc product.

A: Repair of Q5X product/Quantum5x Systems Inc product is handled by Quantum5x Systems Inc. Please contact Quantum5x Systems Inc for service.

Shure 致力完善我們的服務體驗,為您節省時間並讓您隨時瞭解最新情況。

 

 

提出維修要求之前:

  1. 嘗試在 Shure.com 上尋找解決方案
    視乎遇到的問題,您的產品可能不需要維修。在繼續下一步之前,請嘗試從以下途徑尋找支援資訊:
  2. 您的耳機沒有聲音?
    嘗試利用產品包裝附載的清潔工具進行清潔。請參閱此文章:如何使用耳機清潔工具
     
  3. 維修費用
    一般情況下,我們會為產品提供自購買日期兩年內的免費維修和更換(非人為破壞)
    保修期外如維修所需零件已停產 或者閣下選擇不接納我們的維修估價本公司保留權利收取檢查費及退回未維修產品。
    無線咪檢查費: HKD$400
    有線咪檢查費: HKD$200

    付款方式:支票、銀行轉賬和 轉數快
     
  4. Stem Ecosystem產品維修和服務
    有關Stem Ecosystem產品的維修和服務支援,請聯繫Customer Happiness at (949)877-STEM (7836) 或發送電郵至 customerhappiness@shure.com
     

準備送修?

首先登入或建立帳戶,然後進行產品註冊並提交維修申請。
*Chrome 和 Firefox 是首選瀏覽器;請不要使用 Internet Explorer,否則可能會出現問題。

有關Stem Ecosystem產品維修,請參閱以上所列的第 4 項內容
 

維修常見問題

問:我可以親身將產品送去維修嗎?
答: 鑒於近日香港疫情, 為保障顧客和員工安全防疫,服務中心暫停對外開放, 只接受快遞形式收件。請幫忙登記Shure Community Account, 登記產品, 向我們發出服務要求並透過速遞把耳機寄到服務中心。如有任何關於產品維修的查詢,請電郵至 info@shure.com.hk,感謝您的體諒,謝謝!

問:你們有授權服務中心嗎?
答:Shure 的產品維修由 Shure Incorporated 處理;另在某些國家/地區,由我們的授權經銷中心處理。

問:我在哪裡可以找到產品序列號?
答:在紙板箱和某些產品的外盒上可以找到有關的序列號

問:想將我的 Huddly 產品送往維修,或者需要Huddly 產品的服務支援。
答: Huddly 產品的維修由 Huddly 負責。[請聯繫 Huddly 尋求服務。]

問:想維修我的 Barco Design 產品/Barco Clickshare Conference 產品,或需要 Barco Design 產品/Barco Clickshare Conference 產品的服務支援。
答:Barco Design 產品/Barco Clickshare Conference 產品維修由Barco負責。[請聯繫Barco尋求服務。]

問:我想寄送我的 Q5X 產品/Quantum5x Systems Inc 產品進行維修,或者我需要為我的 Q5X 產品/Quantum5x Systems Inc 產品提供服務支持。
答:Q5X 產品/Quantum5x Systems Inc 產品的維修由 Quantum5x Systems Inc. 負責。請 [聯繫 Quantum5x Systems Inc. 進行服務。]