Shure has optimized our service experience to save you time and keep you informed.

Before Submitting a Repair:

  1. Look for a solution on Shure.com
    Depending on the issue, your product may not need a repair. Before proceeding to the next step, try these Support resources:
  2. No sound from your earphones?
    Try cleaning them using the provided cleaning tool. See this article: How To Use the Earphone Cleaning Tool
     

Need to Start a Repair?

Get started by logging in or creating an account, then register your product and submit a repair request.

For out-of-warranty service, should supply of any part which is required for the service has been ceased, or our quotation is not accepted by you, Shure reserves the right to charge an inspection fee and return the product to you without servicing it.
Inspection Charge for Wireless Microphone: HKD$400
Inspection Charge for Wired Microphone: HKD$200

*Chrome and Firefox are the preferred browsers; please do not use Internet Explorer, you may experience issues.
 

Repair FAQ’s

Q: Do you have any authorized service centers?

A: Repair of Shure products is handled by Shure Incorporated or in certain countries, our authorized distribution centers.

Q: Can I drop off my repair?

A: No. In view of the recent epidemic in Hong Kong, service center will be closed until further notice. Please return your product to Shure by courier. If you have any questions about product repair, please email info@shure.com.hk. Thank you for your understanding!

Shure 致力完善我們的服務體驗,為您節省時間並讓您隨時瞭解最新情況。

提出維修要求之前:

  1. 嘗試在 Shure.com 上尋找解決方案
    視乎遇到的問題,您的產品可能不需要維修。在繼續下一步之前,請嘗試從以下途徑尋找支援資訊:
  2. 您的耳機沒有聲音?
    嘗試利用產品包裝附載的清潔工具進行清潔。請參閱此文章:如何使用耳機清潔工具
     

準備送修?

首先登入或建立帳戶,然後進行產品註冊並提交維修申請。

保修期外, 如維修所需零件已停產, 或者閣下選擇不接納我們的維修估價, 本公司保留權利收取檢查費及退回未維修產品。
無線咪高峰檢查費: HKD$400
有線咪高峰檢查費: HKD$200

*Chrome 和 Firefox 是首選瀏覽器;請不要使用 Internet Explorer,否則可能會出現問題。.

 

維修常見問題

問:你們有授權服務中心嗎?

答:Shure 的產品維修由 Shure Incorporated 處理;另在某些國家/地區,由我們的授權經銷中心處理。

問:我可以親身將產品送去維修嗎?

答: 鑒於近日香港疫情, 服務中心暫停開放, 只接受快遞形式收件。如有任何關於產品維修的查詢,請電郵至 info@shure.com.hk,感謝您的體諒,謝謝!