Shure has optimized our service experience to save you time and keep you informed.

Before Submitting a Repair:

  1. Look for a solution on
    Depending on the issue, your product may not need a repair. Before proceeding to the next step, try these Support resources:
  2. No sound from your earphones?
    Try cleaning them using the provided cleaning tool. See this article: How To Use the Earphone Cleaning Tool

Need to Start a Repair?

Get started by logging in or creating an account, then register your product and submit a repair request.

For out-of-warranty service, should supply of any part which is required for the service has been ceased, or our quotation is not accepted by you, Shure reserves the right to charge an inspection fee and return the product to you without servicing it.
Inspection Charge for Wireless Microphone: HKD$400
Inspection Charge for Wired Microphone: HKD$200

*Chrome and Firefox are the preferred browsers; please do not use Internet Explorer, you may experience issues.

Repair FAQ’s

Q: Do you have any authorized service centers?

A: Repair of Shure products is handled by Shure Incorporated or in certain countries, our authorized distribution centers.

Q: Can I drop off my repair?

A: No. In view of the recent epidemic in Hong Kong, in order to protect the safety of our customers and employees, we are suspending our walk-in product service option until further notice. Please register a Shure Community Account, register your product, send us a service request, and send those products to us via courierIf you have any questions about product repair, please email Thank you for your understanding!

Shure 致力完善我們的服務體驗,為您節省時間並讓您隨時瞭解最新情況。




  1. 嘗試在 上尋找解決方案
  2. 您的耳機沒有聲音?



保修期外, 如維修所需零件已停產, 或者閣下選擇不接納我們的維修估價, 本公司保留權利收取檢查費及退回未維修產品。
無線咪高峰檢查費: HKD$400
有線咪高峰檢查費: HKD$200

*Chrome 和 Firefox 是首選瀏覽器;請不要使用 Internet Explorer,否則可能會出現問題。.




答:Shure 的產品維修由 Shure Incorporated 處理;另在某些國家/地區,由我們的授權經銷中心處理。


答: 鑒於近日香港疫情, 為保障顧客和員工安全防疫,服務中心暫停對外開放, 只接受快遞形式收件。請幫忙登記Shure Community Account, 登記產品, 向我們發出服務要求並透過速遞把耳機寄到服務中心。如有任何關於產品維修的查詢,請電郵至,感謝您的體諒,謝謝!