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App
3.6.5
May 25, 2022 View All Updates

Improvements

  • Additional bug fix for app crash

Known Issues

  • A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
  • If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.
  • When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real-time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

App
1.1.1
May 25, 2022 View All Updates

New Features

  • Updated support for the ULX-D added hardware revisions

Known Issues

  • ADX5D takes a few seconds longer to discover compared to other networked Shure devices. 
  • ULXD4Q receivers’ audio LED in application does not match the hardware’s front panel LEDs during audio summing overloads. 
  • Axient and Axient Digital devices managed by an AXT600 with no new frequencies available will show an enabled “New Frequency” button when the button should be disabled.
  • When an external power source is connected to ULXD6 or ULXD8, the “EXT” or “EXTERNAL” text is not displayed in the list view.
  • On certain Android phones running Android 12, the wired ethernet connection is sometimes not detected automatically, if being used. 
    • Workaround: reinsert the ethernet adapter, and then relaunch the application after closing it, or simply disable the Wi-Fi.
  • On Samsung Note 20 and S20 Ultra phones, sometimes the channels in the list view do not appear
    • Workaround: Close and relaunch the application.
  • On certain Pixel phones, sometimes device channels do not come back online when the network disconnects and reconnects.
    • Workaround: In list view pull down to refresh the application.

Notes 

  • User Guide
  • Compatible with Android 10 or later. We can’t ensure compatibility or full feature functionality with older operating systems. 
  • Compatible with most Android phones from Samsung, Google, OnePlus, Motorola, and more. 
  • Please report problems and submit general feedback through the app:
    • Settings > Help > Report a Problem/General Feedback
  • An 802.11, or 802.11ac wireless router is recommended for Wi-Fi connection. 
  • Wired ethernet connection has been tested with the following adapters:  
  • UGREEN Ethernet Adapter USB 2.0 to 10/100 Network RJ45 LAN Wired Adapter  
  • INSIGNIA USB 3.0 to Gigabit Ethernet Adapter 
  • Nonda USB-A to USB-C Adapter 
  • In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your Android Phone select Location > App Permissions > Channels, and choose “Allow Only While Using the App”.  
  • For the best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app. 
  • To operate this version of ShurePlus Channels with other Shure products, reference the following list of recommended versions: 
    • Axient Digital 1.3.26 
    • AD610 1.3.27
    • ULX-D 2.6.3
    • QLX-D 2.4.7
    • SLX-D 1.0.13 
    • PSM1000 1.7.10 
    • Axient 2.1.11 
    • UHF-R 1.171 
    • Shure Update Utility 2.7.1 
    • Wireless Workbench 6.15.0 
App
1.5.2
May 25, 2022 View All Updates

New Features

  • Updated support for the ULX-D added hardware revisions.

Known Issues 

  • Currently, ADX5D takes a few seconds longer to discover compared to other networked Shure devices. 
  • In some scenarios for Axient Digital receivers, the transmitter device ID does not dynamically update when edited which creates a mismatch between ShurePlus Channels and the Axient Digital receivers.
    • Workaround: Go back to the list view and re-enter the detailed view.
  • In some scenarios, ShurePlus Channels looks like it freezes for a few seconds while in the detailed view of a Shure ADX5D. 
    • Workaround: Close and re-launch the application

Notes 

  • User Guide 
  • Compatible with iPhone, iPad, and iPod touch running iOS 14 or later. We can’t ensure compatibility or full feature functionality with older operating systems. 
  • Please report problems and submit general feedback through the app:
    • Settings > Help > Report a Problem/General Feedback
  • Monitoring and control support for Axient® Digital, Axient®, UHF-R®, ULX-D®, QLX-D®, SLX-D, and PSM®1000 wireless systems
    • In-app purchases for editing functionality are no longer required.  
  • For the best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app. 
  • An 802.11, or 802.11ac wireless router is recommended for Wi-Fi connection. 
  • In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your iPhone or tablet, select Privacy > Location Services > Channels, and choose “While Using the App”.  
  • To operate this version of ShurePlus Channels with other Shure products, reference the following list of recommended versions: 
    • Axient Digital 1.3.26 
    • AD610 1.3.27
    • ULX-D 2.6.3 
    • QLX-D 2.4.7 
    • SLX-D 1.0.13 
    • PSM1000 1.7.10 
    • Axient 2.1.11 
    • UHF-R 1.171 
    • Shure Update Utility 2.7.1
    • Wireless Workbench 6.15.0
Firmware
2.6.3
May 24, 2022 View All Updates

Important

  • ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

Improvements

  • Support for added hardware revisions

Known Issues

  • Group Scan Deployment and Custom Group Load may not work with other ULXD4/ULXD4D/ ULXD4Q that are running older firmware versions

Notes

  • User Guide
  • ULXD1/2 transmitters used with receivers must be updated via IR sync. After a receiver is updated, follow these steps:
    1. Go to the receiver menu: DEVICE UTILITIES > TX FW UPDATE
    2. Align the infrared ports with the transmitter
    3. Press ENTER
  • To operate this version of ULX-D devices with other Shure networked systems and software, see the following list of recommended versions:
    • ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.6.3
    • SBC250/450/850 Networked Charging Stations 2.6.3
    • Axient AXT600 Spectrum Manager 2.1.38
    • Wireless Workbench 6.15.0
    • ShurePlus Channels iOS 1.5.1
    • ShurePlus Channels Android 1.1.0
    • Shure Update Utility 2.7.1
Firmware
2.6.3
May 24, 2022 View All Updates

Important

  • ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

Improvements

  • Support for added hardware revisions

Known Issues

  • Group Scan Deployment and Custom Group Load may not work with other ULXD4/ULXD4D/ ULXD4Q that are running older firmware versions

Notes

  • User Guide
  • ULXD1/2 transmitters used with receivers must be updated via IR sync. After a receiver is updated, follow these steps:
    1. Go to the receiver menu: DEVICE UTILITIES > TX FW UPDATE
    2. Align the infrared ports with the transmitter
    3. Press ENTER
  • To operate this version of ULX-D devices with other Shure networked systems and software, see the following list of recommended versions:
    • ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.6.3
    • SBC250/450/850 Networked Charging Stations 2.6.3
    • Axient AXT600 Spectrum Manager 2.1.38
    • Wireless Workbench 6.15.0
    • ShurePlus Channels iOS 1.5.1
    • ShurePlus Channels Android 1.1.0
    • Shure Update Utility 2.7.1
Firmware
2.6.3
May 24, 2022 View All Updates

Important

  • ULXD4D and ULXD4Q receivers running firmware prior to 1.4.8 must be updated to 1.4.8 before updating to newer versions.
  • ULXD4D and ULXD4Q receivers running firmware between 1.4.8 and 2.0.28 must be updated to 2.0.28 before updating to newer versions.
  • After 2.0.28 is installed, ULXD4D and ULXD4Q receivers can be updated to the latest available firmware version.
  • ULX-D devices that are downgrading to 1.5.6 may report a false failure.
    • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
  • ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

Improvements

  • Support for added hardware revisions

Known Issues

  • Group Scan Deployment and Custom Group Load may not work with other ULXD4/ULXD4D/ ULXD4Q that are running older firmware versions

Notes

  • User Guide
  • ULXD1/2 transmitters used with receivers must be updated via IR sync. After a receiver is updated, follow these steps:
    1. Go to the receiver menu: DEVICE UTILITIES > TX FW UPDATE
    2. Align the infrared ports with the transmitter
    3. Press ENTER
  • To operate this version of ULX-D devices with other Shure networked systems and software, see the following list of recommended versions:
    • ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.6.3
    • SBC250/450/850 Networked Charging Stations 2.6.3
    • Axient AXT600 Spectrum Manager 2.1.38
    • Wireless Workbench 6.15.0
    • ShurePlus Channels iOS 1.5.1
    • ShurePlus Channels Android 1.1.0
    • Shure Update Utility 2.7.1
Firmware
2.6.3
May 24, 2022 View All Updates

Important

  • ULXD4D and ULXD4Q receivers running firmware prior to 1.4.8 must be updated to 1.4.8 before updating to newer versions.
  • ULXD4D and ULXD4Q receivers running firmware between 1.4.8 and 2.0.28 must be updated to 2.0.28 before updating to newer versions.
  • After 2.0.28 is installed, ULXD4D and ULXD4Q receivers can be updated to the latest available firmware version.
  • ULX-D devices that are downgrading to 1.5.6 may report a false failure.
    • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
  • ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

Improvements

  • Support for added hardware revisions

Known Issues

  • Group Scan Deployment and Custom Group Load may not work with other ULXD4/ULXD4D/ ULXD4Q that are running older firmware versions

Notes

  • User Guide
  • ULXD1/2 transmitters used with receivers must be updated via IR sync. After a receiver is updated, follow these steps:
    1. Go to the receiver menu: DEVICE UTILITIES > TX FW UPDATE
    2. Align the infrared ports with the transmitter
    3. Press ENTER
  • To operate this version of ULX-D devices with other Shure networked systems and software, see the following list of recommended versions:
    • ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.6.3
    • SBC250/450/850 Networked Charging Stations 2.6.3
    • Axient AXT600 Spectrum Manager 2.1.38
    • Wireless Workbench 6.15.0
    • ShurePlus Channels iOS 1.5.1
    • ShurePlus Channels Android 1.1.0
    • Shure Update Utility 2.7.1
Firmware
2.6.3
May 24, 2022 View All Updates

Important

  • ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

Improvements

  • Support for added hardware revisions

Known Issues

  • Group Scan Deployment and Custom Group Load may not work with other ULXD4/ULXD4D/ ULXD4Q that are running older firmware versions

Notes

  • User Guide
  • ULXD1/2 transmitters used with receivers must be updated via IR sync. After a receiver is updated, follow these steps:
    1. Go to the receiver menu: DEVICE UTILITIES > TX FW UPDATE
    2. Align the infrared ports with the transmitter
    3. Press ENTER
  • To operate this version of ULX-D devices with other Shure networked systems and software, see the following list of recommended versions:
    • ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.6.3
    • SBC250/450/850 Networked Charging Stations 2.6.3
    • Axient AXT600 Spectrum Manager 2.1.38
    • Wireless Workbench 6.15.0
    • ShurePlus Channels iOS 1.5.1
    • ShurePlus Channels Android 1.1.0
    • Shure Update Utility 2.7.1
Firmware
2.6.3
May 24, 2022 View All Updates

Important

  • ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

Improvements

  • Support for added hardware revisions

Known Issues

  • Group Scan Deployment and Custom Group Load may not work with other ULXD4/ULXD4D/ ULXD4Q that are running older firmware versions

Notes

  • User Guide
  • ULXD1/2 transmitters used with receivers must be updated via IR sync. After a receiver is updated, follow these steps:
    1. Go to the receiver menu: DEVICE UTILITIES > TX FW UPDATE
    2. Align the infrared ports with the transmitter
    3. Press ENTER
  • To operate this version of ULX-D devices with other Shure networked systems and software, see the following list of recommended versions:
    • ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.6.3
    • SBC250/450/850 Networked Charging Stations 2.6.3
    • Axient AXT600 Spectrum Manager 2.1.38
    • Wireless Workbench 6.15.0
    • ShurePlus Channels iOS 1.5.1
    • ShurePlus Channels Android 1.1.0
    • Shure Update Utility 2.7.1
Firmware
2.6.3
May 24, 2022 View All Updates

Important

  • ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version. 

Improvements

  • Support for added hardware revisions  

Known Issues

  • Group Scan Deployment and Custom Group Load may not work with other ULXD4/ULXD4D/ ULXD4Q that are running older firmware versions

Notes

  • User Guide
  • ULXD1/2 transmitters used with receivers must be updated via IR sync. After a receiver is updated, follow these steps:
    1. Go to the receiver menu: DEVICE UTILITIES > TX FW UPDATE
    2. Align the infrared ports with the transmitter
    3. Press ENTER
  • To operate this version of ULX-D devices with other Shure networked systems and software, see the following list of recommended versions:
    • ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.6.3
    • SBC250/450/850 Networked Charging Stations 2.6.3
    • Axient AXT600 Spectrum Manager 2.1.38
    • Wireless Workbench 6.15.0
    • ShurePlus Channels iOS 1.5.1
    • ShurePlus Channels Android 1.1.0
    • Shure Update Utility 2.7.1