Software & Firmware Archives

Improvements

• Update alert messages
• Added more functionality for SIP capabilities
• Bug fixes related to room and device pairing
• Refurbished the date format

Improvements

• Updated alert messages
• Added more functionality for SIP capabilities
• Bug fixes related to room and device pairing
• Refurbished the date format

New Features

• Added support to import third-party scan files generated by Anritsu spectrum analyzers.
• Added the ability to scan with, and view data for, individual antennas on Axient Digital receivers (requires Axient Digital firmware 1.3.6 or later)
• Added the ability to edit a stopped or imported Timeline file..
  • Create and edit markers and general file information.
  • Trim start time and stop time, and save as a new file.
• Added an option to use computer location data to populate the TV channel exclusion data table (for select counties)
  • Location services must be enabled on your computer so that the application can approximate your location.
  • Your location data is not stored by Shure or the application.

New Device and Frequency Band Support

• Added support for Axient® Digital ADX5D dual-channel portable slot-in receiver.
• Added support for SLX-D® single- and dual-channel wireless receivers.
• Added support for new Shure frequency bands:
  • BLX M19 | 694.500 MHz – 702.700 MHz
  • BLX Q12 | 748.300 MHz – 757.700 MHz
  • PSM300 L26 | 655.125 MHz – 678.875 MHz

Coordination 

• Updated the offline TV channel database for the following countries:
  • United States – post-600 MHz transition
• Added ability to rename or delete the Default RF Zone.
• Fixed an issue where the scan peak hold overlay color was not being saved as part of the show file.
• Fixed an issue where the name of a channel listed on the in-use tab of the frequency list dialog could be blank in one scenario.
• Fixed an issue where it was not possible to sort by dBm or assigned channels in the assign & deploy dialog.
• Fixed an issue where frequency values in the coordination workspace (CWS) list would not update after a custom equipment profile was edited in the equipment profile dialog.
• Fixed an issue where resolving a conflict between stock and custom compatibility profiles by renaming the custom profile would cause some of its device info to display as empty.

Timeline

• Markers can now be multi-selected and assigned a color or deleted as a group.
• Fixed an issue where an invalid system event marker (“Inactive Tx Status”) would be presented when a transmitter was RF muted.
• Fixed an issue where a channel header may not be visible after showing or hiding data streams.

General

• Added support for P10R+ “battery type” IR preset on P10T in-ear monitor transmitters.
• Added error icon to the tabs in charger properties panels for better visibility to the issue.
• The first column of the RF Zone configuration matrix is now fixed when scrolling horizontally.
• Added Antenna Cascade Status label to AXT630 properties panel.
• Fixed an issue where the “Tx Hot” battery alert did not display for VHF, 900 MHz ISM, and 1.x GHz variants of QLX-D and ULX-D systems.
• Fixed an issue where sorting the channel list by channel strip visibility in the monitor view was not working properly.
• Fixed an issue where the ADX/AXT linking capability icon was not presented after relaunching the application or loading a show file.
• Fixed an issue where changing the IP address of an AD610 ShowLink access point and rebooting it would cause the current channel and channel mask to be set to 0.

Known Issues

• Battery type may not persist between power cycles for SLX-D transmitters on firmware version 1.0.13. To resolve, you must set the battery type on the transmitter again.
• ULX-D receivers running firmware version 2.0.28 or earlier may trigger a Settings Conflict when rediscovered after updating their firmware to version 2.1 or later. There is no issue with the device—there was simply a new property added in version 2.1. To dismiss the alert, resolve the Settings Conflict by selecting the properties you wish to keep.
• The Timeline System Event “Active Transmitter Online” for ULXD6/8 transmitters does not always include Transmitter Device ID in the event description.
• SLX and ULX frequencies in Master List mode cannot be manually entered in the Coordination Workspace. They can, however, be coordinated and analyzed.

Notes

• To operate Wireless Workbench successfully, you must run it as an administrator. This includes when updating from within the application using Wireless Workbench version 6.13.1 or prior. Consult your IT department if you have questions about enabling administrator permissions on your computer.
• Opening show files created with older versions of Wireless Workbench may result in the Settings Conflicts dialog opening once the file has loaded. This is due to newly supported hardware parameters that have been introduced with updated firmware versions. To maintain all settings from the show file, select "Keep all settings from: Wireless Workbench."
• Alerts logged when devices first come online may list device parameters and their values as they are being discovered even though the parameter values themselves have not changed.
• The ability to request product labels through the Frequency Band Conversion Tool and Report has been discontinued. The band conversion function is still available for use. For more information, please refer to the WWB Help System in the application, or contact Shure Applications Engineering.
• To operate Wireless Workbench 6.14.1 with other Shure products, reference the following list of minimum versions supported:
  • Axient Digital 1.3.6
  • Axient 2.1.11
  • PSM1000 1.7.10
  • QLX-D 2.3.24
  • SLX-D 1.0.13
  • UHF-R 1.171
  • ULX-D 2.4.25
  • SBC220/240 Two-bay Chargers 1.3.6
  • SBC250/450/850 Networked Charging Stations 2.4.13
  • SBRC Shure Battery Rack Charger 1.1.6
  • Shure Update Utility 2.6.0
  • ShurePlus Channels 1.4.6

New Device Support

• Added support for Axient® Digital ADX5D dual-channel portable slot-in receiver.
• Added support for SLX-D single- and dual-channel wireless receivers.

Improvements

• Demo Mode is now available again in the application. Access this mode from the Settings menu to evaluate the application’s capabilities if you do not have a network of Shure wireless equipment.

Bug Fixes

• Fixed an issue where group color and low battery alert did not update correctly when FD mode is changed.
• Fixed an issue where the Axient Digital Channel Quality meter in the list view did not match the hardware when the device was used in FD-C mode and the app was launched.
• Fixed an issue where there was a delay in the display of Frequency 1 (F1) antenna LEDs in the channel details view for Axient Digital ADX2FD in FD-C mode.
• Fixed an issue where the antenna LEDs would flicker on an Axient Digital channel when in FD-C mode and Frequency 2 (F2) was turned off.
• Fixed an issue where channel 4 of an AD4Q would sometimes present the incorrect information after the device was switched from Quadversity Mode Enabled to Disabled.
• Fixed an issue where the ADX or AXT transmitter data would not dynamically update in certain scenarios when the transmitter went offline.
• Fixed an issue where a channel may not appear in the channel list when using the search bar to filter by frequency and the channel’s frequency was changed asynchronously.
• Fixed an issue where the tab selection in the channels detail view was not correct when navigating from the transmitter tab to the channel info view and then back.
• Fixed an issue where the app may prompt for Access Control PIN even when the PIN was remembered in the app settings.
• Fixed an issue on iPad where the Access Control PIN count was not updating after the app returned to the foreground from the background.

Known Issues

• When Wi-Fi and Ethernet connections are present and available, UHF-R may not be discovered or respond to property changes.
• For SLX-D transmitters, battery type may not persist between power cycles for transmitters on firmware version 1.0.13. To resolve, you must set the battery type on the transmitter again.

Notes

• User Guide
• Compatible with iPhone, iPad, and iPod touch running iOS 14 and iOS 13.
• Monitoring and control support for Axient® Digital, Axient®, UHF-R®, ULX-D®, QLX-D®, SLX-D, and PSM®1000 wireless systems. In-app purchases for editing functionality are no longer required.
• For best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app.
• An 802.11, or 802.11ac wireless router is recommended for Wi-Fi connection.
• In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your iPhone or tablet, select Privacy > Location Services > Channels, and choose “While Using the App”.
• To operate ShurePlus Channels version 1.4.6 with other Shure products, reference the following list of minimum versions supported:
  • Axient Digital 1.3.6
  • ULX-D 2.4.25
  • QLX-D 2.3.24
  • SLX-D 1.0.13
  • PSM1000 1.7.10
  • Axient 2.1.11
  • UHF-R 1.171
  • Shure Update Utility 2.6.0
  • Wireless Workbench 6.14.1

Initial Release

• This firmware was designed to be paired with AD610 version 1.3.6

Known Issues

• ADX5D will not power on or off via camera setting while docked at Unilslot cameras.  A work-Around would be manually use the ADX5D power switch to turn ON/OFF the ADX5D when docked.

Notes

• User Guide
• To operate AD4D version 1.3.4 devices with other Shure systems and software, see the following list of minimum versions:
  • Axient Digital AD1/2, ADX1/1M/2 and AD3 Transmitters 1.3.6
  • Axient Digital AD4D/Q Receivers 1.3.6
  • Axient Digital AD610 Diversity ShowLink® Access Point 1.3.6
  • Axient AXT600 Spectrum Manager 2.1.38
  • Shure Update Utility 2.6.1
  • IOS ShurePlus Channels 1.4.6
  • Android ShurePlus Channels 1.0.0 (public beta)
  • Wireless Workbench 6.14.1

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. Certain legacy devices require older versions of SUU, though:
  • Use Shure Update Utility 2.4.8 to update firmware on UHF-R, SHA900, KSE1500, and GLX-D systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update MOTIV and AONIC devices with their mobile or desktop apps.
• Note: SUU 2.4.8 and SUU 2.4.1 will replace the most recent version of SUU on your machine.

New Features

• Menu Bar Update: The menu bar has been updated to provide a new link underneath “Help” titled “Troubleshooting...” which opens an updated FAQ on our website.
• Device Support: 
  • Added support for ADX5D.

Known Issues

• ULX-D devices running versions prior to 1.5.6 must be updated to 1.5.6 first before updating to a later firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.

Notes

• Shure Update Utility is supported on the following operating systems:
  • Windows 8.1 and 10
  • macOS Mojave (10.14), Catalina (10.15), and BigSur (10.16, intel only)
    • Note: we are still investigating M1 chip support.

Improvements

• Bug fixes

Known Issues

• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.
• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

• MV7 User Guide
• MV88+ User Guide
• MV88 User Guide
• Frequently Asked Questions
• This app is compatible with iOS 13.0 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (About > Feedback)
• Compatible with iPhone, iPad, iPod touch, and Apple Watch

Improvements

• Bug fixes

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MOTIV Video User Guide
• MV88+ Video User Guide
• MV88 User Guide
• Frequently Asked Questions
• This app is compatible with iOS 13.0 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (About > Feedback)
• Compatible with iPhone and Apple Watch – iPad and iPod Touch are not supported

Improvements

• Enhanced audio processing for Ceiling device
• Revised the Stem Upgrader to support Shure serial numbers

Improvements

• Added more security features related to mobile apps
• Fixed bugs related to default Organization passwords
• Updated factory reset
• Updated SIP/phone number formatting