Software & Firmware Archiv

Improvements

• Support for the new AD600 – Axient® Digital Spectrum Manager
• Support for added hardware revisions:
  • MXW Access Points
  • ULXD, QLXD, and SLXD transmitters

Known Issues

• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.  See ULX-D Firmware Update and Issues
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.
• Shure Update Utility may have unexpected behavior if the firmware files are in a directory location that contains Unicode characters.
• In certain scenarios, the Shure Update Utility process is not terminated immediately on a Windows machine if you close the window while an update is in progress.
• Shure Update Utility will fail to discover on first connection an ADX5D on Mac M1 machines running Big Sur.
  • Workaround: Restart your Mac computer and ADX5D will successfully be discovered.
• When IP addresses are deleted from the remote devices list, the devices that have those IP addresses will still be discovered in the Update Devices tab.
  • Workaround: Restart Shure Update Utility

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU:
  • Use Shure Update Utility 2.4.8 to update firmware on UHF-R, SHA900, KSE1500, and GLX-D systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update MOTIV and AONIC devices with their mobile or desktop apps.
• Note: Installing SUU 2.4.8 and SUU 2.4.1 will replace the most recent version of SUU on your machine.

Notes

• User Guide
• Shure Update Utility is supported on the following operating systems:
  • Windows 10 and 11
  • macOS Catalina (10.15), Big Sur (11), and Monterey (12)

Improvements

• Fixed issue with not displaying the latest firmware file in certain systems
• Improved the upgrade process for devices with legacy firmware
• Fixed issue with seeing the latest firmware file when a non-English language setting is used

Bug Fixes    

• Resolved intermittent error condition associated with upgrading Designer from version 4.6.0 to 4.7.0 using network drives as the home drive
• Resolved a persistent anomaly in which a MXA710 device configured as ceiling mount in the Routing page is visually presented as wall mount in the Coverage page

Pre-Upgrade Requirements

• Requires one of the following operating systems:
  • Windows 10 (Professional or Enterprise), 64-bit edition
  • Windows 11 (Professional or Enterprise), 64-bit edition
• This version of Designer is currently supported on PC only
• Multiple versions of Designer cannot be installed on the same computer
• Designer and SystemOn cannot be installed on the same computer

Upgrade Path

• Designer versions 3.0 and 3.1 must be upgraded to 3.2 first, before upgrading to this version of Designer. Download Designer 3.2 here.
• If you encounter an Installer failure during upgrade, allow the uninstaller process to finish, then restart installation
• Export project files before upgrading Designer
• Certain endpoint protection software may block the application, if you encounter this anomaly, whitelist the Designer installer or application

Known Issues

• Dragging the PEQ filter curve rapidly for a long time will produce a delayed user response when using certain devices (MXA310, MXA910, MXA710, MXN5-C)
  • Workaround: Slow down drag and drop processes or manually key-in PEQ filter values
• On the Coverage page when a device is selected and the property panel is visible, "Valid range" dialog numbers change when user clicks the +/- buttons on device height
• When adjusting the device height on the Coverage Map, the Talker Height value may momentarily display a 0.01 meter change before settling.

Notes

• User Guide
• To update firmware, please download Shure Update Utility
• Project files and database are not backward compatible with versions prior to 4.5
  • Templates saved in earlier versions of Designer are moved to a project named ‘Templates’ beginning in version 4.5.0
• This version of Designer is compatible with the following recommended software and firmware versions:
  • IntelliMix Room 3.3.0
  • ANIUSB-MATRIX 4.7.16
  • MXA310 4.7.8
  • MXA710 1.5.13
  • MXA910 4.7.13
  • MXA920 1.1.161
  • MXA-MUTE 1.5.15
  • MXN5-C 1.5.12
  • P300 4.7.11

Improvements

• Incorporated Shure branding on the Stem ecosystem UI

Bug Fixes

• In certain environments, user is unable to add cross-subnet devices using Add by IP feature
• In the transmitter tab, ULXD transmitters display Battery health = 255% and Cycle count = 65535 when using non-Shure batteries
• In the Monitoring view, ULXD transmitter battery status will display number of remaining minutes when below 15 minutes and it should display Empty
• In certain network environments, when using 500 or more devices, some devices will not be discovered

Pre-Upgrade Requirements

• Designer and SystemOn cannot be installed on the same computer
• Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
• After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
• SystemOn and Designer applications cannot be installed on the same computer; do not attempt to install one over the other
• Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates

Platform Requirements

• Supported Operating Systems
  • Windows Server 2019
  • Windows 10 (Professional or Enterprise), 64-bit edition
• Supported Web Browsers 
  • Chrome 
  • Safari 
  • Windows Edge 
• Hardware Minimum Requirements
  • 8 GB RAM (16 GB may be required when hundreds of devices are being accessed)
  • 2 GB hard disk
  • i5 dual-core processor

Known Issues

• When using a virtual machine, it’s recommended to dedicate hardware resources (HD, RAM, etc.) to the SystemOn application; using shared resources may cause Shure services to not start on reboot
• When a device is being firmware updated, it will appear offline during the update in SystemOn
• Discovering MXW microphones may take longer than 1 minute
• UTC time and date are displayed on Event Log and Email/SMS notifications
• For users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required
• If a valid license activation ID is applied and fails on the first attempt, please try again before calling support

Notes

• User Guide
• To update firmware, please download Shure Update Utility
• This version of SystemOn is compatible with the following recommended software and firmware versions: 
  • IntelliMix Room 3.3.0
  • ANIUSB-MATRIX 4.7.16
  • MXA310 4.7.8
  • MXA710 1.5.13
  • MXA910 4.7.13
  • MXA920 1.1.161
  • MXA-MUTE 1.5.15
  • MXN5-C 1.5.12
  • Microflex Wireless 10.0.6
  • P300 4.7.11
  • SBC220/240 1.3.26
  • SBC250/450/850 2.6.3
  • SCM820 1.4.3
  • ULX-D 2.6.3

New Features

• Added support for the MXA920 Ceiling Array Microphone
• IntelliMix Room remote firmware update
• IntelliMix Room Long Lease Handling

Improvements  

• Misconfigured devices are discoverable, but not configurable, to help identify network configuration issues
• Improved Firmware mismatch handling between virtual and live devices
• Device firmware package files are now stored in the same file location as Shure Update Utility

Bug Fixes    

• User is unable to export project files after upgrading from Designer 4.5 to 4.6
• If devices in a room are missing from the network, user is unable to open the room
• No IntelliMix Room input channel meters are displayed after user mutes the Automix Out channel
• P300 PEQ filter 1 default value was set to Low cut
• In certain environments, installing Designer 4.5 would require PC Administrator rights during installation (Error 10 indication displayed)

Pre-Upgrade Requirements

• Requires Windows 10 (Professional or Enterprise), 64-bit edition
• This version of Designer is currently supported on PC only
• Multiple versions of Designer cannot be installed on the same computer
• Designer and SystemOn cannot be installed on the same computer

Upgrade Path

• Designer versions 3.0 and 3.1 must be upgraded to 3.2 first, before upgrading to this version of Designer. Download Designer 3.2 here.
• If you encounter an Installer failure during upgrade, allow the uninstaller process to finish, then restart installation
• Export project files before upgrading Designer
• Certain endpoint protection software may block the application, if you encounter this anomaly, whitelist the Designer installer or application

Known Issues

• Dragging the PEQ filter curve rapidly for a long time will produce a delayed user response when using certain devices (MXA310, MXA910, MXA710, MXN5-C)
  • Workaround: Slow down drag and drop processes or manually key-in PEQ filter values
• On the Coverage page when a device is selected and the property panel is visible, "Valid range" dialog numbers change when user clicks the +/- buttons on device height
• When adjusting the device height on the Coverage Map, the Talker Height value may momentarily display a 0.01 meter change before settling.

Notes

• User Guide
• To update firmware, please download Shure Update Utility
• Project files and database are not backward compatible with versions prior to 4.5
  • Templates saved in earlier versions of Designer are moved to a project named ‘Templates’ beginning in version 4.5.0
• This version of Designer is compatible with the following recommended software and firmware versions:
  • IntelliMix Room 3.3.0
  • ANIUSB-MATRIX 4.7.16
  • MXA310 4.7.8
  • MXA710 1.5.13
  • MXA910 4.7.13
  • MXA920 1.1.161
  • MXA-MUTE 1.5.15
  • MXN5-C 1.5.12
  • P300 4.7.11

Important

• If you’re currently running IntelliMix Room 1.0, you must update to 2.0 first before installing 3.0 or later
• To fully configure IntelliMix Room, download and install Shure Designer on a separate computer. Shure does not support installing Designer and IntelliMix Room on the same computer.

New Features and Improvements

• Added the capability to update IntelliMix Room through Designer Software’s firmware update feature.
• Added logic device type and EQ contour support for the MXA920 Ceiling Array Microphone.
• IntelliMix Room now supports Windows 11.
• Reduced the CPU consumption of the AI Denoiser feature.
• Reduced the CPU consumption of IntelliMix Room when the Acoustic Echo Cancellation (AEC) and Noise Reduction (NR) features are disabled.
• Revised the system requirements needed to support IntelliMix Room.
• Improved the behavior of IntelliMix Room after a paid license has expired. After the grace period, there will be periodic visual and audible license expiration notifications to the user, rather than audio being muted.
• Added the ability to view the Network Interface Card (NIC) used for license verification within the IntelliMix Room licensing settings page.
• Improved the user experience to clarify which version of IntelliMix Room was preserved on the computer when canceling an upgrade and performing a “roll back”.
• Removed Network Throttling as an optional Windows optimization. Instead, Network Throttling is automatically disabled on computer startup. Network Throttling left “on” is known to cause audio performance issues in some scenarios.

Bug Fixes

• Resolved issues where many audio soundcards connected to the IntelliMix Room host computer could prevent discovery within Designer Software.
• Resolved issues where audio transmission could be delayed up to 5 minutes after PC restart when using Realtek PC Output devices with Kiosk-type devices.
• Resolved issues where mute synchronization between IntelliMix Room and the software codec could stop working if the computer was restarted via the removal of the power cable.

Known Issues

• Packet scanning security software may cause audio performance issues with IntelliMix Room.
• In order to transition from a trial license to a paid license before trial expiration, the IntelliMix Room endpoint must be deactivated and reactivated. Otherwise, the entire trial license term will be used before the paid license.
• When renewing a license, IntelliMix Room will use the 90-day grace period of the expired license before activating the new, renewed license. After the grace period ends, the new license will automatically activate and the expiration message in the user interface will disappear.
• The USB Mute Synchronization and Call Status features do not properly reflect LED statuses when joining third-party meetings from Microsoft Teams Rooms (MTR) devices.
• In scenarios where many NICs are connected to the IntelliMix Room host computer, IntelliMix Room may not be discoverable in Designer software. Remove or disable some of the NICs to enable discovery in Designer software.
• In scenarios where many audio soundcards are connected to the IntelliMix Room host computer, some of the connected devices may be truncated from PC Input or Output list views within Designer Software. Shure recommends removing or disabling the unneeded audio soundcards.
• Changing the System Name of the host computer after installation of IntelliMix Room also changes the Dante Device name in Dante Controller. The Shure device name stays the same. Changing the Dante Device name can impact audio routes to Dante receive devices.
• Ensure that the system/device name of the computer running IntelliMix Room is unique and follows Microsoft’s recommendation of 15 characters or less. IntelliMix Room relies on this unique name for proper Shure and Dante network operation.
• Allowing a system running IntelliMix Room to enter a sleep state can cause issues with IntelliMix Room’s logic and mute synchronization functionality. A restart of the computer resolves the issue.
• In some scenarios when using Dante Domain Manager with Shure devices, IntelliMix Room may appear as “Dante Locked” regardless of the device permissions set in Dante Domain Manager. In this state, IntelliMix Room networked audio settings cannot be customized. To resolve this, unenroll and reenroll IntelliMix Room within Dante Domain Manager.

Notes

• User Guide
• Installation and Deployment Guide
• Quick Start Guide
• This version of IMX Room is compatible with the following recommended software and firmware versions:
  • Designer 4.7.0
  • ANI22/ANI4IN/ANI4OUT 4.7.6
  • ANIUSB-MATRIX 4.7.16
  • MXA310 4.7.8
  • MXA710 1.5.13
  • MXA910 4.7.13
  • MXA-MUTE 1.5.15
  • Microflex Wireless 10.0.6
  • P300 4.7.11

Improvements

• App optimization
• Internal fixes
• General improvements

New Features

• Device Support:
  • Added support for the new MXA920 Ceiling Array Microphone
• Send Feedback Form:
  • The menu bar has been updated to provide a new link underneath “Help” titled “Send Feedback”
• Device Discovery:
  • IP address now displayed immediately on the detection of a device

Known Issues

• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.  See ULX-D Firmware Update and Issues
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
  • Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.
• Shure Update Utility may have unexpected behavior if the firmware files are in a directory location that contains Unicode characters.
• In certain scenarios, the Shure Update Utility process is not terminated immediately on a Windows machine if you close the window while an update is in progress.
• Shure Update Utility will fail to discover on first connection an ADX5D on Mac M1 machines running Big Sur.
  • Workaround: Restart your Mac computer and ADX5D will successfully be discovered.

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU:
  • Use Shure Update Utility 2.4.8 to update firmware on UHF-R, SHA900, KSE1500, and GLX-D systems or for 32-bit support.
  • Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
  • Use the MXC Firmware installer to update MXC products, including DIS-CCU.
  • Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
  • Update MOTIV and AONIC devices with their mobile or desktop apps.
• Note: Installing SUU 2.4.8 and SUU 2.4.1 will replace the most recent version of SUU on your machine.

Notes

• User Guide
• Shure Update Utility is supported on the following operating systems:
  • Windows 10 and 11
  • macOS Catalina (10.15), Big Sur (11), and Monterey (12)

Improvements

• Fix for Anonymous Analytics pop-up
  • If you are a current user, you will be prompted to opt in or out of analytics again

Notes

• MV7 User Guide
• Compatible operating systems:
  • Windows 7, 8.1 and 10 (64-bit versions)
  • Intel-based Macs: Mojave, Catalina, Big Sur, and Monterey
  • Apple Silicon Macs (M1): Big Sur and Monterey
  • *If you are unsure what type of Mac you have, you can learn more here
• This version of ShurePlus MOTIV Desktop is compatible with the following firmware versions:
  • MV7 1.2.13
  • MV88+ 1.1.13