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Software & Firmware Archives

Type

Release Title

Latest Version

Associated Products

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Firmware
1.2.13
15/10/2021 View All Updates

Improvements

  • Bug fixes

Known Issues

  • When connected to iPad via a USB-C cable, the MV7 will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

  • User Guide
  • Shure MV7 is compatible with the following software versions:
    • iOS ShurePlus MOTIV 3.3.0
    • Android ShurePlusMOTIV 3.3.0
    • iOS ShurePlusMOTIV Video 1.5.2
    • Android ShurePlus MOTIV Video 1.6.0
    • ShurePlus MOTIV for Mac and Windows 1.2.0
Firmware
1.1.13
15/10/2021 View All Updates

Improvements

  • Bug fixes

Known Issues

  • When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

  • User Guide
  • Shure MV88+ is compatible with the following software versions:
    • iOS ShurePlus MOTIV 3.3.0
    • Android ShurePlus MOTIV 3.3.0
    • iOS ShurePlus MOTIV Video 1.5.2
    • Android ShurePlus MOTIV Video 1.6.0
    • ShurePlus MOTIV for Mac and Windows 1.2.0
App
2.3.0
06/10/2021 View All Updates

Improvements

  • Enables support for future Stem devices
App
2.3.0
06/10/2021 View All Updates

Improvements

  • Enables support for future Stem devices
Software
1.2.0
29/09/2021 View All Updates

New Features 

  • In-app notification center

Improvements 

  • App footprint reduction
  • Bug fixes

Notes 

  • MV7 User Guide
  • Compatible operating systems:
    • macOS Mojave, Catalina and Big Sur
    • Windows 7, 8 and 10 (64-bit versions)
  • ShurePlus MOTIV Desktop 1.2.0 is compatible with the following firmware versions:
    • MV7 1.2.12
    • MV88+ 1.1.12
App
3.0.1.60
21/09/2021 View All Updates

Improvements

  • Bug fixes

Known Issues

  • For devices utilizing Android OS 9, after navigating to “Settings” during playback, music tracks will pause.
    • Resolution: Navigate to “Allow Background Activity” and enable the setting.

Notes

  • User Guide
  • Compatible with Android 8.0 and higher. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (Settings > Feedback)
Firmware
6.0.17
21/09/2021 View All Updates

New Features & Improvements

  • Welcome Screen Lock
    • Administrators / technicians can now lock users to the welcome screen of the MXCW640, disabling the view of the speak/request list and the other user functions
    • Users are still able to vote from the unit, with the voting controls becoming visible when a vote is initiated.
    • Setting can be found under ‘Global Device Settings’ and ‘Screen Content’.
  • MXCWAPT Language option at sign-in
    • Users can now select their language directly from the MXCWAPT Sign-in page
  • Voting improvements
    • Chairpersons can now be excluded from voting
    • Closing a vote will clear the Voting Subject. Voting Subject will no longer be cleared when re-doing a vote.
    • Sharing the results from a secret vote via the share icon in the GUI now requires confirmation from Chairperson.
  • Chairperson page improvements
    • Chairpersons can now see the offline device count on the Chairperson page.
  • Additional language support
    • Users can now use additional languages for their MXCW system.
    • MXCWAPT now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
    • MXCW640 now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
    • MXCWNCS now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
  • Power Off MXCW640s via TPCI
    • Users can now utilize a TPCI command string to power off all connected MXCW640s in a system.

Known Issues

MXCWAPT

  • MXCWAPT FW update with older versions of SUU may result in SUU reporting a false update failure, when update was actually successful.  If this occurs, verify FW on APT via GUI or LCD.
  • When downgrading from FW 6.0, to FW4 or lower, the process has to be done in two separate steps: First upload the MXCW640 FW to the APT via the SUU and downgrade the discussion units. Secondly downgrade the MXCWAPT from SUU.

MXCWAPT Component GUI

  • When running Windows-Version:1809, cannot access APT CGUI when opened via DNS Name applied directly to the browser search bar or with Shure Web Device Discovery Application shortcut. Opening APT CGUI via IP address works as designed.

MXCW640

  • MXCW640 Left/Right buttons incorrect LED indication when using FIFO conference mode with Dual-Delegate or while identifying units while in Request List.
  • In very rare occasions, MXCW640 touch screen will not respond to screen touch.  Resolved by power cycling unit.
  • MXCW640 loudspeakers do not unmute when Ambient Mode is enabled but no Ambient Units are registered.  Resolve by disabling Ambient Mode when no Ambient units are planned to be used.
  • If you redo a vote from an MXCW640, voting subject will be cleared.
  • Welcome Screen lock may be bypassed by inserting a valid NFC card into an MXCW640. If NFC card operation is disabled, nothing happens.

TPCI

  • Once MXCW640s are set to Ambient Role, unit will no longer respond to TPCI strings that are indexed based off of seat number.
  • Once MXCW640s are set to Ambient Role, and rebooted, unit will no longer send TPCI strings when changing role to other than Ambient (Chairman, Delegate, Interpreter etc). Resolved by power cycling the unit, while not in Ambient role.
  • Rare TPCI errors reporting a single MXCW640’s when transitioning roles from Ambient. Resolved by restarting unit.

Software

  • Shure Discovery Application missing MXCWAPT AES67 indication.

Notes

  • User Guide
  • To use MXCW version 6.0.17 with other Shure software, reference the following list of minimum versions:
    • Shure Update Utility 2.6.1
    • Shure Web Device Discovery 1.2.9
    • Shure NFC Programming Application 1.0.3
Firmware
6.0.17
21/09/2021 View All Updates

New Features & Improvements

  • Welcome Screen Lock
    • Administrators / technicians can now lock users to the welcome screen of the MXCW640, disabling the view of the speak/request list and the other user functions
    • Users are still able to vote from the unit, with the voting controls becoming visible when a vote is initiated.
    • Setting can be found under ‘Global Device Settings’ and ‘Screen Content’.
  • MXCWAPT Language option at sign-in
    • Users can now select their language directly from the MXCWAPT Sign-in page
  • Voting improvements
    • Chairpersons can now be excluded from voting
    • Closing a vote will clear the Voting Subject. Voting Subject will no longer be cleared when re-doing a vote.
    • Sharing the results from a secret vote via the share icon in the GUI now requires confirmation from Chairperson.
  • Chairperson page improvements
    • Chairpersons can now see the offline device count on the Chairperson page.
  • Additional language support
    • Users can now use additional languages for their MXCW system.
    • MXCWAPT now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
    • MXCW640 now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
    • MXCWNCS now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
  • Power Off MXCW640s via TPCI
    • Users can now utilize a TPCI command string to power off all connected MXCW640s in a system.

Known Issues

MXCWAPT

  • MXCWAPT FW update with older versions of SUU may result in SUU reporting a false update failure, when update was actually successful.  If this occurs, verify FW on APT via GUI or LCD.
  • When downgrading from FW 6.0, to FW4 or lower, the process has to be done in two separate steps: First upload the MXCW640 FW to the APT via the SUU and downgrade the discussion units. Secondly downgrade the MXCWAPT from SUU.

MXCWAPT Component GUI

  • When running Windows-Version:1809, cannot access APT CGUI when opened via DNS Name applied directly to the browser search bar or with Shure Web Device Discovery Application shortcut. Opening APT CGUI via IP address works as designed.

MXCW640

  • MXCW640 Left/Right buttons incorrect LED indication when using FIFO conference mode with Dual-Delegate or while identifying units while in Request List.
  • In very rare occasions, MXCW640 touch screen will not respond to screen touch.  Resolved by power cycling unit.
  • MXCW640 loudspeakers do not unmute when Ambient Mode is enabled but no Ambient Units are registered.  Resolve by disabling Ambient Mode when no Ambient units are planned to be used.
  • If you redo a vote from an MXCW640, voting subject will be cleared.
  • Welcome Screen lock may be bypassed by inserting a valid NFC card into an MXCW640. If NFC card operation is disabled, nothing happens.

TPCI

  • Once MXCW640s are set to Ambient Role, unit will no longer respond to TPCI strings that are indexed based off of seat number.
  • Once MXCW640s are set to Ambient Role, and rebooted, unit will no longer send TPCI strings when changing role to other than Ambient (Chairman, Delegate, Interpreter etc). Resolved by power cycling the unit, while not in Ambient role.
  • Rare TPCI errors reporting a single MXCW640’s when transitioning roles from Ambient. Resolved by restarting unit.

Software

  • Shure Discovery Application missing MXCWAPT AES67 indication.

Notes

  • User Guide
  • To use MXCW version 6.0.17 with other Shure software, reference the following list of minimum versions:
    • Shure Update Utility 2.6.1
    • Shure Web Device Discovery 1.2.9
    • Shure NFC Programming Application 1.0.3
Firmware
6.0.17
21/09/2021 View All Updates

New Features & Improvements 

  • Welcome Screen Lock
    • Administrators / technicians can now lock users to the welcome screen of the MXCW640, disabling the view of the speak/request list and the other user functions
    • Users are still able to vote from the unit, with the voting controls becoming visible when a vote is initiated.
    • Setting can be found under ‘Global Device Settings’ and ‘Screen Content’.
  • MXCWAPT Language option at sign-in
    • Users can now select their language directly from the MXCWAPT Sign-in page
  • Voting improvements
    • Chairpersons can now be excluded from voting
    • Closing a vote will clear the Voting Subject. Voting Subject will no longer be cleared when re-doing a vote.
    • Sharing the results from a secret vote via the share icon in the GUI now requires confirmation from Chairperson.
  • Chairperson page improvements
    • Chairpersons can now see the offline device count on the Chairperson page.
  • Additional language support
    • Users can now use additional languages for their MXCW system.
    • MXCWAPT now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
    • MXCW640 now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
    • MXCWNCS now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
  • Power Off MXCW640s via TPCI
    • Users can now utilize a TPCI command string to power off all connected MXCW640s in a system.

Known Issues 

MXCWAPT

  • MXCWAPT FW update with older versions of SUU may result in SUU reporting a false update failure, when update was actually successful.  If this occurs, verify FW on APT via GUI or LCD.
  • When downgrading from FW 6.0, to FW4 or lower, the process has to be done in two separate steps: First upload the MXCW640 FW to the APT via the SUU and downgrade the discussion units. Secondly downgrade the MXCWAPT from SUU.

MXCWAPT Component GUI

  • When running Windows-Version:1809, cannot access APT CGUI when opened via DNS Name applied directly to the browser search bar or with Shure Web Device Discovery Application shortcut. Opening APT CGUI via IP address works as designed.

MXCW640

  • MXCW640 Left/Right buttons incorrect LED indication when using FIFO conference mode with Dual-Delegate or while identifying units while in Request List.
  • In very rare occasions, MXCW640 touch screen will not respond to screen touch.  Resolved by power cycling unit.
  • MXCW640 loudspeakers do not unmute when Ambient Mode is enabled but no Ambient Units are registered.  Resolve by disabling Ambient Mode when no Ambient units are planned to be used.
  • If you redo a vote from an MXCW640, voting subject will be cleared.
  • Welcome Screen lock may be bypassed by inserting a valid NFC card into an MXCW640. If NFC card operation is disabled, nothing happens.

TPCI

  • Once MXCW640s are set to Ambient Role, unit will no longer respond to TPCI strings that are indexed based off of seat number.
  • Once MXCW640s are set to Ambient Role, and rebooted, unit will no longer send TPCI strings when changing role to other than Ambient (Chairman, Delegate, Interpreter etc). Resolved by power cycling the unit, while not in Ambient role.
  • Rare TPCI errors reporting a single MXCW640’s when transitioning roles from Ambient. Resolved by restarting unit.

Software

  • Shure Discovery Application missing MXCWAPT AES67 indication.

Notes 

  • User Guide
  • To use MXCW version 6.0.17 with other Shure software, reference the following list of minimum versions:
    • Shure Update Utility 2.6.1
    • Shure Web Device Discovery 1.2.9
    • Shure NFC Programming Application 1.0.3
App
1.0.2
17/09/2021 View All Updates

New Device Support 

  • Added support for:
    • Axient® Digital ADX5D dual-channel portable slot-in receiver
    • Axient® Digital AD4D dual-channel and AD4Q quad channel receivers
    • Axient® Digital AD3 plug-on transmitter monitoring information
    • ULX-D® Digital receivers
    • QLX-D® Digital receivers
    • PSM®1000 wireless systems
    • SLX-D single and dual-channel wireless receivers

Known Issues 

  • When an Axient Digital receiver mode is changed from different modes (transmission modes, or Quadversity mode, or FD-C mode) the application may crash.
  • The application may crash while it is in the background when it is re-opened from the application icon on the home screen.
  • The application may crash in certain scenarios on an Android 9 OS device.
  • The application may crash if it continues to run while open for over one hour.
  • ULXD4Q receivers’ audio LED in application does not match the hardware’s front panel LEDs during audio summing overloads.
  • Battery type may not persist between power cycles for SLX-D transmitters on firmware version 1.0.13. To resolve, you must set the battery type on the transmitter again.
  • ULX-D6/ULXD8 battery bars are not displaying in the list view while using AA batteries.
  • In certain scenarios, the “Enter PIN” dialog does not get dismissed.
  • On firmware version 1.0.13 for SLX-D transmitters, battery type may not persist between power cycles. To resolve, set the battery type again on the transmitter.

Notes 

  • User Guide
  • Compatible with Android 9.0 and higher. We can’t ensure compatibility or full feature functionality with older operating systems.
  • Compatible with most Android phones from Samsung, Google, OnePlus, Motorola, and more.
  • Please report problems and submit general feedback through the app (Settings > Help > Report a Problem/General Feedback)
  • An 802.11, or 802.11ac wireless router is recommended for Wi-Fi connection.
  • Wired ethernet connection has been tested with the following adapters:
    • UGREEN Ethernet Adapter USB 2.0 to 10/100 Network RJ45 LAN Wired Adapter
    • INSIGNIA USB 3.0 to Gigabit Ethernet Adapter
    • Nonda USB-A to USB-C Adapter
  • In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your Android Phone select Location > App Permissions > Channels, and choose “Allow Only While Using the App”.
  • For best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app.
  • To operate this version of ShurePlus Channels with other Shure products, reference the following list of minimum versions supported:
    • Axient Digital 1.3.26
    • ULX-D 2.4.25
    • QLX-D 2.4.3
    • SLX-D 1.0.13
    • PSM1000 1.7.10
    • Axient 2.1.11
    • UHF-R 1.171
    • Shure Update Utility 2.6.1
    • Wireless Workbench 6.14.1