Software & Firmware Archives

These release notes cover the following models:

• MXWNCS2/4/8 Networked Chargers
• MXWANI4/8 Audio Network Interfaces
• MXWAPT2/4/8 Access Point Transceivers
• MXW1/2/6/8 Wireless Microphones

New Feature

• AES67 support on MXW Access Points (MXWAPT) and MXW Audio Network Interfaces (MXWANI)

Improvements

• Notifications added to the MXW control software to inform you when a firmware update via Shure Update Utility is recommended.

Bug Fixes

• For MXW installations across multiple subnets managed by SystemOn, MXWNCS chargers discover only four microphones on the MXWNCS8 charger even though there are more than four.
• MXW Control Software doesn't show an "Unlink" button on the Monitor tab when microphones are powered off or out of range, or when networked chargers are offline.
• Microphones already linked to an Access Point can't link to a different Access Point without first unlinking.
• After microphones are removed from a charger, active microphones take several minutes to appear on SystemOn and trigger false notifications.
• Status update stops on the Scanning Session display when changes are made to the Channel Density mode (Standard to High, or High to Standard) or to the RF Coordination mode (A to B, or B to A) during a spectrum scan.
• MXWAPT firmware updates may fail after repeated attempts using the Shure Update Utility.
  • Note: Please contact Shure Support to replace an affected MXWAPT.
• Due to factory programming error, MXWAPT4 and MXWAPT2 access points shipped from October 2017 through March 2018 may incur frequent erratic microphone behavior indicated by a constant red blinking LED on the microphones, even when the microphones are well within range of the access point.
• During Spectrum Scan, modifying MXWAPT configuration settings can put the device in a non-deterministic state. If configuration settings are modified during Spectrum Scan, MXWAPT must be rebooted.

Known Issues

• When an interfering DECT device is transmitting nearby an MXWAPT, the Access Point may occasionally drop the connection to mics 1-4. To recover mic connectivity, you can reset the MXWAPT. Examples of interfering DECT devices are other MXWAPT devices that are not on the same subnet as the affected MXWAPT; however, in many cases, the interfering DECT devices are wireless headsets for wired telephones on desks.
• SystemOn 3.0.1 incorrectly warns "Check system requirements, your current firmware version may not be confirmed compatible".

Notes

• Crestron/AMX Control Strings
• Quick Start Guide
• User Guide
• To operate MXW version 5.2.2 with other Shure networked systems, see the following list of minimum software and firmware versions:
  • SCM820 1.3.3
  • Shure Web Device Discovery 1.2
  • Shure Update Utility 2.4.2
  • SystemOn 3.0.1

These release notes cover the following models:

• MXWNCS2/4/8 Networked Chargers
• MXWANI4/8 Audio Network Interfaces
• MXWAPT2/4/8 Access Point Transceivers
• MXW1/2/6/8 Wireless Microphones

New Feature

• AES67 support on MXW Access Points (MXWAPT) and MXW Audio Network Interfaces (MXWANI)

Improvements

• Notifications added to the MXW control software to inform you when a firmware update via Shure Update Utility is recommended.

Bug Fixes

• For MXW installations across multiple subnets managed by SystemOn, MXWNCS chargers discover only four microphones on the MXWNCS8 charger even though there are more than four.
• MXW Control Software doesn't show an "Unlink" button on the Monitor tab when microphones are powered off or out of range, or when networked chargers are offline.
• Microphones already linked to an Access Point can't link to a different Access Point without first unlinking.
• After microphones are removed from a charger, active microphones take several minutes to appear on SystemOn and trigger false notifications.
• Status update stops on the Scanning Session display when changes are made to the Channel Density mode (Standard to High, or High to Standard) or to the RF Coordination mode (A to B, or B to A) during a spectrum scan.
• MXWAPT firmware updates may fail after repeated attempts using the Shure Update Utility.
  • Note: Please contact Shure Support to replace an affected MXWAPT.
• Due to factory programming error, MXWAPT4 and MXWAPT2 access points shipped from October 2017 through March 2018 may incur frequent erratic microphone behavior indicated by a constant red blinking LED on the microphones, even when the microphones are well within range of the access point.
• During Spectrum Scan, modifying MXWAPT configuration settings can put the device in a non-deterministic state. If configuration settings are modified during Spectrum Scan, MXWAPT must be rebooted.

Known Issues

• When an interfering DECT device is transmitting nearby an MXWAPT, the Access Point may occasionally drop the connection to mics 1-4. To recover mic connectivity, you can reset the MXWAPT. Examples of interfering DECT devices are other MXWAPT devices that are not on the same subnet as the affected MXWAPT; however, in many cases, the interfering DECT devices are wireless headsets for wired telephones on desks.
• SystemOn 3.0.1 incorrectly warns "Check system requirements, your current firmware version may not be confirmed compatible".

Notes

• Crestron/AMX Control Strings
• Quick Start Guide
• User Guide
• To operate MXW version 5.2.2 with other Shure networked systems, see the following list of minimum software and firmware versions:
  • SCM820 1.3.3
  • Shure Web Device Discovery 1.2
  • Shure Update Utility 2.4.2
  • SystemOn 3.0.1

These release notes cover the following models:

• MXWNCS2/4/8 Networked Chargers
• MXWANI4/8 Audio Network Interfaces
• MXWAPT2/4/8 Access Point Transceivers
• MXW1/2/6/8 Wireless Microphones

New Feature

• AES67 support on MXW Access Points (MXWAPT) and MXW Audio Network Interfaces (MXWANI)

Improvements

• Notifications added to the MXW control software to inform you when a firmware update via Shure Update Utility is recommended.

Bug Fixes

• For MXW installations across multiple subnets managed by SystemOn, MXWNCS chargers discover only four microphones on the MXWNCS8 charger even though there are more than four.
• MXW Control Software doesn't show an "Unlink" button on the Monitor tab when microphones are powered off or out of range, or when networked chargers are offline.
• Microphones already linked to an Access Point can't link to a different Access Point without first unlinking.
• After microphones are removed from a charger, active microphones take several minutes to appear on SystemOn and trigger false notifications.
• Status update stops on the Scanning Session display when changes are made to the Channel Density mode (Standard to High, or High to Standard) or to the RF Coordination mode (A to B, or B to A) during a spectrum scan.
• MXWAPT firmware updates may fail after repeated attempts using the Shure Update Utility.
  • Note: Please contact Shure Support to replace an affected MXWAPT.
• Due to factory programming error, MXWAPT4 and MXWAPT2 access points shipped from October 2017 through March 2018 may incur frequent erratic microphone behavior indicated by a constant red blinking LED on the microphones, even when the microphones are well within range of the access point.
• During Spectrum Scan, modifying MXWAPT configuration settings can put the device in a non-deterministic state. If configuration settings are modified during Spectrum Scan, MXWAPT must be rebooted.

Known Issues

• When an interfering DECT device is transmitting nearby an MXWAPT, the Access Point may occasionally drop the connection to mics 1-4. To recover mic connectivity, you can reset the MXWAPT. Examples of interfering DECT devices are other MXWAPT devices that are not on the same subnet as the affected MXWAPT; however, in many cases, the interfering DECT devices are wireless headsets for wired telephones on desks.
• SystemOn 3.0.1 incorrectly warns "Check system requirements, your current firmware version may not be confirmed compatible".

Notes

• Crestron/AMX Control Strings
• Quick Start Guide
• User Guide
• To operate MXW version 5.2.2 with other Shure networked systems, see the following list of minimum software and firmware versions:
  • SCM820 1.3.3
  • Shure Web Device Discovery 1.2
  • Shure Update Utility 2.4.2
  • SystemOn 3.0.1

Important

• This version is used to upgrade from all previous SW6000 versions, however it cannot be used to upgrade systems using CU 6005, CU 6010 or CU 6011 Central Units
• This version is compatible with SW6000 Software License file v1.7 only
• No new SW6000 license is needed if upgrading from SW6000 v6.0.xxx or later versions
• A new SW6000 license is needed if upgrading from SW6000 v5.8.xxx or previous versions

New Features

CUI

• Support for MXC615, MXC620, MXC630, MXC620-F and MXC630-F units

Beta support for MXC products

CUI

• Beta (limited) support for MXC640, MXCMIU, MXCIC and MXCSIGN

Bug Fixes

CUA

• Manual or Unanimous voting results entered manually result in an error in the variable “TotalVotes,” which is set to 0 when the result is applied
• When starting the CUA application, the application does not correctly initialize Delegate Vote Status with the number of people logged in until a login or logout is performed
• The Voting Time extension control is unavailable for meetings using conference mode “No Login”
• Agenda Time/Auto update is unintentionally under license control – SW6000-ADV
• Interim voting results may be unavailable on some CUAs during the first voting session after CUA starts up

CAA

• Only a subset of name signs are cleared and show as paired after registration
• In the Equipment > Name Signs window, it’s necessary to press the [Delete All] button twice to delete all Name Signs
• If an entry in the CAA/Meeting/Seat Table is empty, this entry won’t be visible in the CAA/Meeting/Agenda/Speak Requests/Participants List

CDA

• The application may crash when using multiple monitors if the primary monitor is not first in the list of monitors in Windows

Notes

• SW6000 and DCS 6000 Compatibility Chart

Improvements

• Bug fixes

Known Issues

• Some users of iPhone 8 or iPhone X may experience silence or noisy artifacts on their recordings. iOS 11.3 includes a fix for this issue, so we strongly suggest that all users with either of these phones upgrade to the latest version of iOS.
• If the screen is locked while a MOTIV microphone is plugged in, the app may no longer be able to access it. To fix this issue, return to the home screen, force-close the app, then unplug and re-plug the microphone.
• Users of iPhone 8 who are running iOS 11.3 may experience crashes when playing back saved recordings from within the app.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MOTIV Video User Guide
• MV88 User Guide
• Supports iPhone 5S and later – iPad and iPod Touch are not supported
• Compatible with iOS 11.1 or later

Improvements

• Support for new frequency bands:
  • Taiwan
    • 510 MHz – 530 MHz (G62)
  • United States
    • 554 MHz – 616 MHz (J8A)
    • 653 MHz – 663 MHz (L8A)
• Minor adjustment to the K10E group and channel frequencies

Notes

• To operate PSM1000 devices version 1.5.12 with other Shure networked systems, see the following list of supported minimum versions:
  • Axient 2.1.11
  • Axient Digital 1.0.21
  • ULX-D 2.2.X
  • Wireless Workbench 6.12.4
  • Shure Update Utility 2.4.2
  • ShurePlus Channels 1.4.1

Important

• ULX-D or QLX-D receivers used with SBC250/450/850 charging stations must be updated to the following minimum firmware versions:
  • ULXD4, ULXD4D, and ULXD4Q Receivers 2.2.X
  • QLXD4 Receivers 2.2.11

New Feature

• Initial firmware for SBC250 Networked Charging Station

Improvements

• Bug fixes

Known Issue

• SBC250/450/850 devices are not compatible with SystemOn 2.0-3.0.1

Notes

• SBC450/850 User Guide
• To set up ULXD6/8 transmitters to receive firmware updates while docked in SBC250/450/850 Networked Charging Stations, follow these steps:
  1. Place transmitters on a charging station and ensure the charging station is connected to the network.
  2. Launch Shure Update Utility to find firmware updates.
  3. Download updates and select Send Updates.
• To operate SBC250/450/850 version 2.2.23 with other Shure networked systems and software, see the following list of minimum versions:
  • ULX-D ULXD6/8 Transmitters and ULXD4/4D/4Q Receivers 2.2.X
  • QLX-D QLXD4 Receivers 2.2.11
  • Wireless Workbench 6.12.4
  • Shure Update Utility 2.4.2
  • ShurePlus Channels 1.4.1

Recommendation

Update all QLX-D devices in a configuration to the same firmware version

Important

QLX-D 2.X firmware versions are incompatible with 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

Improvements

• Support for new frequency bands
  • U.S. 572 – 616 MHz (J50A)
  • U.S. 653 – 663 MHz (L50A)
• Support for ULXD6/8 transmitters in a new frequency band for Latin America: 632 – 696 MHz (L50)
• Bug fixes

Notes

• To operate QLX-D transmitters with ULX-D receivers and ULX-D transmitters with QLX-D receivers, all devices must be on version 2.X firmware or later.
• To operate QLX-D version 2.2.11 devices with other Shure networked systems and software, see the following list of minimum versions:
  • ULX-D ULXD6/8 Transmitters 2.2.X
  • ULX-D ULXD4/4D/4Q Receivers 2.2.X
  • Axient AXT600 Spectrum Manager 2.1.11
  • PSM1000 P10T Transmitters 1.5.12
  • Wireless Workbench 6.12.4
  • Shure Update Utility 2.4.2
  • ShurePlus Channels 1.4.1

Recommendation

Update all QLX-D devices in a configuration to the same firmware version

Important

QLX-D 2.X firmware versions are incompatible with 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

Improvements

• Support for new frequency bands
  • U.S. 572 – 616 MHz (J50A)
  • U.S. 653 – 663 MHz (L50A)
• Support for ULXD6/8 transmitters in a new frequency band for Latin America: 632 – 696 MHz (L50)
• Bug fixes

Notes

• To operate QLX-D transmitters with ULX-D receivers and ULX-D transmitters with QLX-D receivers, all devices must be on version 2.X firmware or later.
• To operate QLX-D version 2.2.11 devices with other Shure networked systems and software, see the following list of minimum versions:
  • ULX-D ULXD6/8 Transmitters 2.2.X
  • ULX-D ULXD4/4D/4Q Receivers 2.2.X
  • Axient AXT600 Spectrum Manager 2.1.11
  • PSM1000 P10T Transmitters 1.5.12
  • Wireless Workbench 6.12.4
  • Shure Update Utility 2.4.2
  • ShurePlus Channels 1.4.1

Recommendation

Update all QLX-D devices in a configuration to the same firmware version

Important

QLX-D 2.X firmware versions are incompatible with 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

Improvements

• Support for new frequency bands
  • U.S. 572 – 616 MHz (J50A)
  • U.S. 653 – 663 MHz (L50A)
• Support for ULXD6/8 transmitters in a new frequency band for Latin America: 632 – 696 MHz (L50)
• Bug fixes

Notes

• To operate QLX-D transmitters with ULX-D receivers and ULX-D transmitters with QLX-D receivers, all devices must be on version 2.X firmware or later.
• To operate QLX-D version 2.2.11 devices with other Shure networked systems and software, see the following list of minimum versions:
  • ULX-D ULXD6/8 Transmitters 2.2.X
  • ULX-D ULXD4/4D/4Q Receivers 2.2.X
  • Axient AXT600 Spectrum Manager 2.1.11
  • PSM1000 P10T Transmitters 1.5.12
  • Wireless Workbench 6.12.4
  • Shure Update Utility 2.4.2
  • ShurePlus Channels 1.4.1