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Software & Firmware Archives

Type

Release Title

Latest Version

Associated Products

Download

App
3.0.0
2/08/2021 View All Updates

Improvements

  • User interface improvements
  • Bug fixes

Known Issues

  • The app can play files that are stored on the device’s music library. To enable this, go to the iOS Settings app, select PLAY from the list of apps, and turn on the “Allow PLAY to access Media & Apple Music” setting.
  • The app only plays files that are stored locally on the device. Some tracks that are stored in the cloud may appear grayed out in the app, but they cannot be played.

Notes

  • User Guide
  • Supports iPhone 6S and later – iPad and iPod Touch are not supported.
  • Compatible with iOS 13.0 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (Settings > Feedback).
App
1.6.0
26/07/2021 View All Updates

Improvements

  • Bug fixes

Known Issues

  • The FPS and resolution combinations available for selection will vary based on the user’s phone.

Notes

App
3.3.0
26/07/2021 View All Updates

New Features

  • Sort/Search User Recordings
  • Reminder to back up recordings

Improvements

  • User interface improvements
  • Bug fixes

Known Issues

  • A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
  • If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.
  • When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

App
1.5.2
7/07/2021 View All Updates

Improvements

  • Bug fixes

Known Issues

  • The FPS and resolution combinations available for selection will vary based on the user’s phone.
  • If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

App
3.2.4
6/07/2021 View All Updates

Improvements

  • Bug fixes

Known Issues

  • A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
  • If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.
  • When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

Firmware
2.5.0
1/07/2021 View All Updates

Improvements

  • NEW TCPI command for SBC250/SBC450/SBC850:
    • FW_VER - Firmware version of docked microphone

Notes 

  • SBC250 User Guide
  • SBC450/850 User Guide
  • To set up ULXD6/8 transmitters to receive firmware updates while docked in SBC250/450/850 Networked Charging Stations, follow these steps:
    1. Place transmitters on a charging station and ensure the charging station is connected to the network.
    2. Launch Shure Update Utility to find firmware updates.
    3. Download updates and select Send Updates.
  • To operate SBC250/450/850 version 2.5.0 with other Shure networked systems and software, see the following list of minimum versions:
    • ULX-D ULXD6/8 Transmitters and ULXD4/4D/4Q Receivers 2.5.0
    • QLX-D QLXD4 Receivers 2.3.24
    • Wireless Workbench 6.14.1
    • Shure Update Utility 2.6.1
    • ShurePlus Channels 1.4.6
Firmware
2.5.0
1/07/2021 View All Updates

Important

  • ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version. 

Notes

  • User Guide
  • To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
    1. Update receivers to the following minimum versions:
      • ULXD4, ULXD4D, and ULXD4Q Receivers 2.1.16 or higher
      • QLXD4 Receivers 2.1.5 or higher
    2. Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
    3. Using the FW Update menu on a receiver, update transmitters.
  • To update ULXD6/8 transmitters firmware while they are docked in an SBC250/450/850 Networked Charging Station:
    1. Place transmitters on charging station and ensure charging station is connected to the network.
    2. Launch Shure Update Utility to find firmware updates.
    3. Download updates and select Send Updates.
  • To operate ULXD6/8 version 2.5.0 devices with other Shure networked systems and software, see the following list of minimum versions:
    • ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.5.0
    • SBC250/450/850 Networked Charging Stations 2.5.0
    • QLX-D QLXD1/2 Transmitters and QLXD4 Receivers 2.3.24
    • Wireless Workbench 6.14.1
    • Shure Update Utility 2.6.1
    • ShurePlus Channels 1.4.6
Firmware
2.5.0
1/07/2021 View All Updates

Important

  • ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

Notes

  • User Guide
  • To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:
    1. Update receivers to the following minimum versions:
      • ULXD4, ULXD4D, and ULXD4Q Receivers 2.1.16 or higher
      • QLXD4 Receivers 2.1.5 or higher
    2. Using Shure Update Utility, download ULXD6/8 transmitter firmware to the receivers.
    3. Using the FW Update menu on a receiver, update transmitters.
  • To update ULXD6/8 transmitters firmware while they are docked in an SBC250/450/850 Networked Charging Station:
    1. Place transmitters on charging station and ensure charging station is connected to the network.
    2. Launch Shure Update Utility to find firmware updates.
    3. Download updates and select Send Updates.
  • To operate ULXD6/8 version 2.5.0 devices with other Shure networked systems and software, see the following list of minimum versions:
    • ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.5.0
    • SBC250/450/850 Networked Charging Stations 2.5.0
    • QLX-D QLXD1/2 Transmitters and QLXD4 Receivers 2.3.24
    • Wireless Workbench 6.14.1
    • Shure Update Utility 2.6.1
    • ShurePlus Channels 1.4.6
Firmware
2.5.0
1/07/2021 View All Updates

Important

  • ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version. 

Improvements

  • NEW TCPI commands for ULXD4/ULXD4D/ULXD4Q: 
    • MODEL - Name of the receiver model
    • TX_FW - Firmware version of the received transmitter
  • Support added for new ULXD4D/Q devices which ensure that encryption is used
    • At this time, AXT600 Spectrum Manager does not support always encryption DCID

Notes

  • User Guide
  • If your ULXD4D/Q is on version 1.3.6 or older, first upgrade to version 1.4.8 before upgrading to the latest version of ULX-D. Because version 1.4.8 is no longer available on Shure Update Utility, you will need to download the firmware from Shure's Firmware Archive. Follow these steps:
    1. Download Shure Update Utility
    2. Download ULXD4D version 1.4.8 or ULXD4Q version 1.4.8 to your computer and copy the .pack file to Documents > Shure > Firmware
    3. Launch Shure Update Utility, connect your devices to your computer, and follow SUU instructions on uploading new firmware to devices.
  • ULXD1/2 transmitters used with receivers must be updated via IR sync. After a receiver is updated, follow these steps:
    1. Go to the receiver menu: DEVICE UTILITIES > TX FW UPDATE
    2. Align the infrared ports with the transmitter
    3. Press ENTER
  • Maintain an IR connection when updating transmitter firmware via IR sync. In rare occasions, upgrades from 1.5.6 or earlier to 1.6.6 or later can cause transmitters to become non-responsive temporarily. If the update fails and the unit is non-responsive, resolve the issue by following these steps:
    1. Using the Shure Update Utility, downgrade the firmware for the ULXD4/ULXD4D/ULXD4Q Receiver to 1.5.6 AND keep the desired transmitter firmware (1.6.6 or later).
    2. Update the transmitter firmware to 1.6.6 or later via IR menu. From the receiver menu: DEVICE UTILITIES > TX FW UPDATE. Align the infrared ports with the transmitter and then press ENTER.
    3. Upgrade receiver to 1.6.6 or later.
  • To operate ULX-D version 2.5.0 devices with other Shure networked systems and software, see the following list of minimum versions:
    • ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.5.0
    • SBC250/450/850 Networked Charging Stations 2.4.13
    • Axient AXT600 Spectrum Manager 2.1.38
    • Wireless Workbench 6.14.1
    • Shure Update Utility 2.6.1
    • ShurePlus Channels 1.4.6
Firmware
2.5.0
1/07/2021 View All Updates

Important

  • ULX-D 2.X firmware versions are incompatible with ULX-D or QLX-D 1.X firmware versions. To ensure all receivers and transmitters in a configuration function with each other, update all devices to the same firmware version.

Improvements

  • NEW TCPI commands for ULXD4/ULXD4D/ULXD4Q:
    • MODEL - Name of the receiver model
    • TX_FW - Firmware version of the received transmitter
  • Support added for new ULXD4D/Q devices which ensure that encryption is used
    • At this time, AXT600 Spectrum Manager does not support always encryption DCID

Notes

  • User Guide
  • If your ULXD4D/Q is on version 1.3.6 or older, first upgrade to version 1.4.8 before upgrading to the latest version of ULX-D. Because version 1.4.8 is no longer available on Shure Update Utility, you will need to download the firmware from Shure's Firmware Archive. Follow these steps:
    1. Download Shure Update Utility
    2. Download ULXD4D version 1.4.8 or ULXD4Q version 1.4.8 to your computer and copy the .pack file to Documents > Shure > Firmware
    3. Launch Shure Update Utility, connect your devices to your computer, and follow SUU instructions on uploading new firmware to devices.
  • ULXD1/2 transmitters used with receivers must be updated via IR sync. After a receiver is updated, follow these steps:
    1. Go to the receiver menu: DEVICE UTILITIES > TX FW UPDATE
    2. Align the infrared ports with the transmitter
    3. Press ENTER
  • Maintain an IR connection when updating transmitter firmware via IR sync. In rare occasions, upgrades from 1.5.6 or earlier to 1.6.6 or later can cause transmitters to become non-responsive temporarily. If the update fails and the unit is non-responsive, resolve the issue by following these steps:
    1. Using the Shure Update Utility, downgrade the firmware for the ULXD4/ULXD4D/ULXD4Q Receiver to 1.5.6 AND keep the desired transmitter firmware (1.6.6 or later).
    2. Update the transmitter firmware to 1.6.6 or later via IR menu. From the receiver menu: DEVICE UTILITIES > TX FW UPDATE. Align the infrared ports with the transmitter and then press ENTER.
    3. Upgrade receiver to 1.6.6 or later.
  • To operate ULX-D version 2.5.0 devices with other Shure networked systems and software, see the following list of minimum versions:
    • ULXD1/2/6/8 Transmitters and ULXD4/4D/4Q Receivers 2.5.0
    • SBC250/450/850 Networked Charging Stations 2.4.13
    • Axient AXT600 Spectrum Manager 2.1.38
    • Wireless Workbench 6.14.1
    • Shure Update Utility 2.6.1
    • ShurePlus Channels 1.4.6