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App
3.0.1.60
September 21, 2021 View All Updates

Improvements

  • Bug fixes

Known Issues

  • For devices utilizing Android OS 9, after navigating to “Settings” during playback, music tracks will pause.
    • Resolution: Navigate to “Allow Background Activity” and enable the setting.

Notes

  • User Guide
  • Compatible with Android 8.0 and higher. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (Settings > Feedback)
Firmware
6.0.17
September 21, 2021 View All Updates

New Features & Improvements

  • Welcome Screen Lock
    • Administrators / technicians can now lock users to the welcome screen of the MXCW640, disabling the view of the speak/request list and the other user functions
    • Users are still able to vote from the unit, with the voting controls becoming visible when a vote is initiated.
    • Setting can be found under ‘Global Device Settings’ and ‘Screen Content’.
  • MXCWAPT Language option at sign-in
    • Users can now select their language directly from the MXCWAPT Sign-in page
  • Voting improvements
    • Chairpersons can now be excluded from voting
    • Closing a vote will clear the Voting Subject. Voting Subject will no longer be cleared when re-doing a vote.
    • Sharing the results from a secret vote via the share icon in the GUI now requires confirmation from Chairperson.
  • Chairperson page improvements
    • Chairpersons can now see the offline device count on the Chairperson page.
  • Additional language support
    • Users can now use additional languages for their MXCW system.
    • MXCWAPT now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
    • MXCW640 now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
    • MXCWNCS now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
  • Power Off MXCW640s via TPCI
    • Users can now utilize a TPCI command string to power off all connected MXCW640s in a system.

Known Issues

MXCWAPT

  • MXCWAPT FW update with older versions of SUU may result in SUU reporting a false update failure, when update was actually successful.  If this occurs, verify FW on APT via GUI or LCD.
  • When downgrading from FW 6.0, to FW4 or lower, the process has to be done in two separate steps: First upload the MXCW640 FW to the APT via the SUU and downgrade the discussion units. Secondly downgrade the MXCWAPT from SUU.

MXCWAPT Component GUI

  • When running Windows-Version:1809, cannot access APT CGUI when opened via DNS Name applied directly to the browser search bar or with Shure Web Device Discovery Application shortcut. Opening APT CGUI via IP address works as designed.

MXCW640

  • MXCW640 Left/Right buttons incorrect LED indication when using FIFO conference mode with Dual-Delegate or while identifying units while in Request List.
  • In very rare occasions, MXCW640 touch screen will not respond to screen touch.  Resolved by power cycling unit.
  • MXCW640 loudspeakers do not unmute when Ambient Mode is enabled but no Ambient Units are registered.  Resolve by disabling Ambient Mode when no Ambient units are planned to be used.
  • If you redo a vote from an MXCW640, voting subject will be cleared.
  • Welcome Screen lock may be bypassed by inserting a valid NFC card into an MXCW640. If NFC card operation is disabled, nothing happens.

TPCI

  • Once MXCW640s are set to Ambient Role, unit will no longer respond to TPCI strings that are indexed based off of seat number.
  • Once MXCW640s are set to Ambient Role, and rebooted, unit will no longer send TPCI strings when changing role to other than Ambient (Chairman, Delegate, Interpreter etc). Resolved by power cycling the unit, while not in Ambient role.
  • Rare TPCI errors reporting a single MXCW640’s when transitioning roles from Ambient. Resolved by restarting unit.

Software

  • Shure Discovery Application missing MXCWAPT AES67 indication.

Notes

  • User Guide
  • To use MXCW version 6.0.17 with other Shure software, reference the following list of minimum versions:
    • Shure Update Utility 2.6.1
    • Shure Web Device Discovery 1.2.9
    • Shure NFC Programming Application 1.0.3
Firmware
6.0.17
September 21, 2021 View All Updates

New Features & Improvements

  • Welcome Screen Lock
    • Administrators / technicians can now lock users to the welcome screen of the MXCW640, disabling the view of the speak/request list and the other user functions
    • Users are still able to vote from the unit, with the voting controls becoming visible when a vote is initiated.
    • Setting can be found under ‘Global Device Settings’ and ‘Screen Content’.
  • MXCWAPT Language option at sign-in
    • Users can now select their language directly from the MXCWAPT Sign-in page
  • Voting improvements
    • Chairpersons can now be excluded from voting
    • Closing a vote will clear the Voting Subject. Voting Subject will no longer be cleared when re-doing a vote.
    • Sharing the results from a secret vote via the share icon in the GUI now requires confirmation from Chairperson.
  • Chairperson page improvements
    • Chairpersons can now see the offline device count on the Chairperson page.
  • Additional language support
    • Users can now use additional languages for their MXCW system.
    • MXCWAPT now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
    • MXCW640 now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
    • MXCWNCS now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
  • Power Off MXCW640s via TPCI
    • Users can now utilize a TPCI command string to power off all connected MXCW640s in a system.

Known Issues

MXCWAPT

  • MXCWAPT FW update with older versions of SUU may result in SUU reporting a false update failure, when update was actually successful.  If this occurs, verify FW on APT via GUI or LCD.
  • When downgrading from FW 6.0, to FW4 or lower, the process has to be done in two separate steps: First upload the MXCW640 FW to the APT via the SUU and downgrade the discussion units. Secondly downgrade the MXCWAPT from SUU.

MXCWAPT Component GUI

  • When running Windows-Version:1809, cannot access APT CGUI when opened via DNS Name applied directly to the browser search bar or with Shure Web Device Discovery Application shortcut. Opening APT CGUI via IP address works as designed.

MXCW640

  • MXCW640 Left/Right buttons incorrect LED indication when using FIFO conference mode with Dual-Delegate or while identifying units while in Request List.
  • In very rare occasions, MXCW640 touch screen will not respond to screen touch.  Resolved by power cycling unit.
  • MXCW640 loudspeakers do not unmute when Ambient Mode is enabled but no Ambient Units are registered.  Resolve by disabling Ambient Mode when no Ambient units are planned to be used.
  • If you redo a vote from an MXCW640, voting subject will be cleared.
  • Welcome Screen lock may be bypassed by inserting a valid NFC card into an MXCW640. If NFC card operation is disabled, nothing happens.

TPCI

  • Once MXCW640s are set to Ambient Role, unit will no longer respond to TPCI strings that are indexed based off of seat number.
  • Once MXCW640s are set to Ambient Role, and rebooted, unit will no longer send TPCI strings when changing role to other than Ambient (Chairman, Delegate, Interpreter etc). Resolved by power cycling the unit, while not in Ambient role.
  • Rare TPCI errors reporting a single MXCW640’s when transitioning roles from Ambient. Resolved by restarting unit.

Software

  • Shure Discovery Application missing MXCWAPT AES67 indication.

Notes

  • User Guide
  • To use MXCW version 6.0.17 with other Shure software, reference the following list of minimum versions:
    • Shure Update Utility 2.6.1
    • Shure Web Device Discovery 1.2.9
    • Shure NFC Programming Application 1.0.3
Firmware
6.0.17
September 21, 2021 View All Updates

New Features & Improvements 

  • Welcome Screen Lock
    • Administrators / technicians can now lock users to the welcome screen of the MXCW640, disabling the view of the speak/request list and the other user functions
    • Users are still able to vote from the unit, with the voting controls becoming visible when a vote is initiated.
    • Setting can be found under ‘Global Device Settings’ and ‘Screen Content’.
  • MXCWAPT Language option at sign-in
    • Users can now select their language directly from the MXCWAPT Sign-in page
  • Voting improvements
    • Chairpersons can now be excluded from voting
    • Closing a vote will clear the Voting Subject. Voting Subject will no longer be cleared when re-doing a vote.
    • Sharing the results from a secret vote via the share icon in the GUI now requires confirmation from Chairperson.
  • Chairperson page improvements
    • Chairpersons can now see the offline device count on the Chairperson page.
  • Additional language support
    • Users can now use additional languages for their MXCW system.
    • MXCWAPT now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
    • MXCW640 now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
    • MXCWNCS now supports Portuguese, Finnish, Danish, Swedish, Norwegian, and Hindi
  • Power Off MXCW640s via TPCI
    • Users can now utilize a TPCI command string to power off all connected MXCW640s in a system.

Known Issues 

MXCWAPT

  • MXCWAPT FW update with older versions of SUU may result in SUU reporting a false update failure, when update was actually successful.  If this occurs, verify FW on APT via GUI or LCD.
  • When downgrading from FW 6.0, to FW4 or lower, the process has to be done in two separate steps: First upload the MXCW640 FW to the APT via the SUU and downgrade the discussion units. Secondly downgrade the MXCWAPT from SUU.

MXCWAPT Component GUI

  • When running Windows-Version:1809, cannot access APT CGUI when opened via DNS Name applied directly to the browser search bar or with Shure Web Device Discovery Application shortcut. Opening APT CGUI via IP address works as designed.

MXCW640

  • MXCW640 Left/Right buttons incorrect LED indication when using FIFO conference mode with Dual-Delegate or while identifying units while in Request List.
  • In very rare occasions, MXCW640 touch screen will not respond to screen touch.  Resolved by power cycling unit.
  • MXCW640 loudspeakers do not unmute when Ambient Mode is enabled but no Ambient Units are registered.  Resolve by disabling Ambient Mode when no Ambient units are planned to be used.
  • If you redo a vote from an MXCW640, voting subject will be cleared.
  • Welcome Screen lock may be bypassed by inserting a valid NFC card into an MXCW640. If NFC card operation is disabled, nothing happens.

TPCI

  • Once MXCW640s are set to Ambient Role, unit will no longer respond to TPCI strings that are indexed based off of seat number.
  • Once MXCW640s are set to Ambient Role, and rebooted, unit will no longer send TPCI strings when changing role to other than Ambient (Chairman, Delegate, Interpreter etc). Resolved by power cycling the unit, while not in Ambient role.
  • Rare TPCI errors reporting a single MXCW640’s when transitioning roles from Ambient. Resolved by restarting unit.

Software

  • Shure Discovery Application missing MXCWAPT AES67 indication.

Notes 

  • User Guide
  • To use MXCW version 6.0.17 with other Shure software, reference the following list of minimum versions:
    • Shure Update Utility 2.6.1
    • Shure Web Device Discovery 1.2.9
    • Shure NFC Programming Application 1.0.3
App
1.0.2
September 17, 2021 View All Updates

New Device Support 

  • Added support for:
    • Axient® Digital ADX5D dual-channel portable slot-in receiver
    • Axient® Digital AD4D dual-channel and AD4Q quad channel receivers
    • Axient® Digital AD3 plug-on transmitter monitoring information
    • ULX-D® Digital receivers
    • QLX-D® Digital receivers
    • PSM®1000 wireless systems
    • SLX-D single and dual-channel wireless receivers

Known Issues 

  • When an Axient Digital receiver mode is changed from different modes (transmission modes, or Quadversity mode, or FD-C mode) the application may crash.
  • The application may crash while it is in the background when it is re-opened from the application icon on the home screen.
  • The application may crash in certain scenarios on an Android 9 OS device.
  • The application may crash if it continues to run while open for over one hour.
  • ULXD4Q receivers’ audio LED in application does not match the hardware’s front panel LEDs during audio summing overloads.
  • Battery type may not persist between power cycles for SLX-D transmitters on firmware version 1.0.13. To resolve, you must set the battery type on the transmitter again.
  • ULX-D6/ULXD8 battery bars are not displaying in the list view while using AA batteries.
  • In certain scenarios, the “Enter PIN” dialog does not get dismissed.
  • On firmware version 1.0.13 for SLX-D transmitters, battery type may not persist between power cycles. To resolve, set the battery type again on the transmitter.

Notes 

  • User Guide
  • Compatible with Android 9.0 and higher. We can’t ensure compatibility or full feature functionality with older operating systems.
  • Compatible with most Android phones from Samsung, Google, OnePlus, Motorola, and more.
  • Please report problems and submit general feedback through the app (Settings > Help > Report a Problem/General Feedback)
  • An 802.11, or 802.11ac wireless router is recommended for Wi-Fi connection.
  • Wired ethernet connection has been tested with the following adapters:
    • UGREEN Ethernet Adapter USB 2.0 to 10/100 Network RJ45 LAN Wired Adapter
    • INSIGNIA USB 3.0 to Gigabit Ethernet Adapter
    • Nonda USB-A to USB-C Adapter
  • In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your Android Phone select Location > App Permissions > Channels, and choose “Allow Only While Using the App”.
  • For best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app.
  • To operate this version of ShurePlus Channels with other Shure products, reference the following list of minimum versions supported:
    • Axient Digital 1.3.26
    • ULX-D 2.4.25
    • QLX-D 2.4.3
    • SLX-D 1.0.13
    • PSM1000 1.7.10
    • Axient 2.1.11
    • UHF-R 1.171
    • Shure Update Utility 2.6.1
    • Wireless Workbench 6.14.1
Firmware
1.3.8
September 15, 2021 View All Updates

New Features 

  • Services – ability to configure network services

Improvements 

  • Bug fixes

Known Issues 

  • When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period.
    • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)

Notes 

  • User Guide
  • Command Strings
  • To operate this version of MXN5-C with Dante Controller, reference the following minimum versions:
    • v3.10.2.4 (Windows)
    • v3.10.2.3 (Mac OS X)
  • To operate this version of MXN5-C with Shure software or other Shure networked systems, reference the following list of minimum versions supported:
    • Designer 4.5.0
    • IntelliMix® Room 3.1.0
    • ANI22/ANI4IN/ANI4OUT 4.5.22
    • ANIUSB-MATRIX 4.5.23
    • MXA310 4.5.8
    • MXA910 4.5.8
    • MXA710 1.3.9
    • Microflex Wireless 9.0.4
    • P300 4.5.13
    • ULXD4D/4Q 2.5.0
    • SCM820 1.4.3
    • Shure Update Utility 2.6.1
    • Shure Web Device Discovery 1.2.9
Firmware
4.5.13
September 15, 2021 View All Updates

New Features 

  • Services – ability to configure network services

Improvements 

  • USB mute sync stability
  • Bug fixes

Known Issues 

  • Shure Audio Encryption is not backwards compatible; all devices must be on version 4.1+ firmware to use this feature
  • P300 Shure Audio Encryption sometimes has brief crackling sound on audio after muting
  • Shure Update Utility and Designer may not allow downgrading of new P300s shipped with 4.2.7 or higher due to a platform update to support future functionality and USB improvements
  • P300s with firmware 4.3 require Designer versions 4.3 and higher and will NOT be supported in Designer versions 4.2.1 and earlier.
  • P300 firmware periodically add new properties. The P300 may become undiscoverable if downgrading to firmware without the new properties and may need a factory reset to become discoverable.
  • When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period.
    • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)

Notes 

  • User Guide
  • Command Strings
  • To operate this version of P300-IMX with Dante Controller, reference the following minimum versions:
    • v3.10.2.4 (Windows)
    • v3.10.2.3 (macOS)
  • To operate this version of P300-IMX with Microsoft Teams, reference the following minimum versions:
    • Microsoft Teams Desktop: 1.3.00.24755
    • Microsoft Teams Rooms: 4.6.20.0
  • To operate this version of P300-IMX with other Shure networked systems, reference the following list of minimum versions supported:
    • Designer 4.5.0
    • ANI22/ANI4IN/ANI4OUT 4.5.22
    • ANIUSB-MATRIX 4.5.23
    • MXA310 4.5.8
    • MXA910 4.5.8
    • MXA710 1.3.9
    • MXN5-C 1.3.8
    • MXA-MUTE 1.3.28
    • Microflex Wireless 9.0.4
    • Shure Update Utility 2.6.1
    • Shure Web Device Discovery 1.2.9
Firmware
4.5.13
September 15, 2021 View All Updates

New Features 

  • Services – ability to configure network services

Improvements 

  • USB mute sync stability
  • Bug fixes

Known Issues 

  • Shure Audio Encryption is not backwards compatible; all devices must be on version 4.1+ firmware to use this feature
  • P300 Shure Audio Encryption sometimes has brief crackling sound on audio after muting
  • Shure Update Utility and Designer may not allow downgrading of new P300s shipped with 4.2.7 or higher due to a platform update to support future functionality and USB improvements
  • P300s with firmware 4.3 require Designer versions 4.3 and higher and will NOT be supported in Designer versions 4.2.1 and earlier.
  • P300 firmware periodically add new properties. The P300 may become undiscoverable if downgrading to firmware without the new properties and may need a factory reset to become discoverable.
  • When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period.
    • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)

Notes 

  • User Guide
  • Command Strings
  • To operate this version of P300-IMX with Dante Controller, reference the following minimum versions:
    • v3.10.2.4 (Windows)
    • v3.10.2.3 (macOS)
  • To operate this version of P300-IMX with Microsoft Teams, reference the following minimum versions:
    • Microsoft Teams Desktop: 1.3.00.24755
    • Microsoft Teams Rooms: 4.6.20.0
  • To operate this version of P300-IMX with other Shure networked systems, reference the following list of minimum versions supported:
    • Designer 4.5.0
    • ANI22/ANI4IN/ANI4OUT 4.5.22
    • ANIUSB-MATRIX 4.5.23
    • MXA310 4.5.8
    • MXA910 4.5.8
    • MXA710 1.3.9
    • MXN5-C 1.3.8
    • MXA-MUTE 1.3.28
    • Microflex Wireless 9.0.4
    • Shure Update Utility 2.6.1
    • Shure Web Device Discovery 1.2.9
Firmware
4.5.22
September 15, 2021 View All Updates

New Features 

  • Services – ability to configure network services

Improvements 

  • Bug fixes

Known Issues 

  • AES67 support is only available on UltimoX hardware
    • ANI4OUT devices manufactured as of January 2018 are compatible with AES67
  • In AES67 mode - Audio does not pass after changing Dante Device name, followed by reboot
  • When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
  • Shure Network Audio Encryption is not backwards compatible; all devices must be on version 4.1 firmware to use this feature
  • When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period.
    • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)

Notes 

  • User Guide
  • Command Strings
  • This version of ANI4OUT is compatible with ANI4OUT devices running older firmware versions, but updating all devices used together to the same firmware version is recommended.
  • To operate this version of ANI4OUT with Dante Controller, reference the following minimum versions:
    • v3.10.2.4 (Windows)
    • v3.10.2.3 (Mac OS X)
  • To operate this version of ANI4OUT with other Shure networked systems, reference the following list of minimum versions supported:
    • ANI22 4.5.22
    • ANI4IN 4.5.22
    • ANIUSB-MATRIX 4.5.23
    • MXA310 4.5.8
    • MXA910 4.5.8
    • Microflex Wireless 9.0.4
    • P300 4.5.13
    • ULXD4D/4Q 2.5.0
    • SCM820 1.4.3
    • Shure Update Utility 2.6.1
    • Shure Web Device Discovery 1.2.9
Firmware
4.5.22
September 15, 2021 View All Updates

New Features 

  • Services – ability to configure network services

Improvements 

  • Bug fixes

Known Issues 

  • AES67 support is only available on UltimoX hardware
    • ANI4OUT devices manufactured as of January 2018 are compatible with AES67
  • In AES67 mode - Audio does not pass after changing Dante Device name, followed by reboot
  • When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
  • Shure Network Audio Encryption is not backwards compatible; all devices must be on version 4.1 firmware to use this feature
  • When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 4.3 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period.
    • Workaround: hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari)

Notes 

  • User Guide
  • Command Strings
  • This version of ANI4OUT is compatible with ANI4OUT devices running older firmware versions, but updating all devices used together to the same firmware version is recommended.
  • To operate this version of ANI4OUT with Dante Controller, reference the following minimum versions:
    • v3.10.2.4 (Windows)
    • v3.10.2.3 (Mac OS X)
  • To operate this version of ANI4OUT with other Shure networked systems, reference the following list of minimum versions supported:
    • ANI22 4.5.22
    • ANI4IN 4.5.22
    • ANIUSB-MATRIX 4.5.23
    • MXA310 4.5.8
    • MXA910 4.5.8
    • Microflex Wireless 9.0.4
    • P300 4.5.13
    • ULXD4D/4Q 2.5.0
    • SCM820 1.4.3
    • Shure Update Utility 2.6.1
    • Shure Web Device Discovery 1.2.9