Software & Firmware Archives

New Features

• Added the option to control analog output attenuation level for ADX5D

Improvements

• Updated in-app feedback form (available in Settings > Help > Send Feedback)
• Improved hardware support
• Performance improvements

Bug Fixes

• Resolved an issue where the “EXT” or “EXTERNAL” text is not displayed in the list view when an external power source is connected to ULXD6 or ULXD8 transmitter
• Resolved an issue on certain Pixel phones where device channels do not come back online when the network disconnects and reconnects

Known Issues

• ADX5D takes a few seconds longer to discover than other networked Shure device
• In certain cases, the "New Frequency" option is not displayed dynamically on the Frequency picker when Quad mode is enabled or disabled
  • Workaround: Refresh or close and relaunch the application
• In certain cases, when scrolling the Inventory during multiple channel or device identify, items may not load completely, and users may be unable to navigate to the detailed view
• ULXD4Q receivers’ audio LED in the application does not match the hardware’s front panel LEDs during audio summing overloads
• Axient and Axient Digital devices managed by an AXT600 with no new frequencies available will show an enabled “New Frequency” button when the button should be disabled
• On certain Android phones running Android 12, the wired ethernet connection is sometimes not detected automatically, if being used
  • Workaround: Reinsert the ethernet adapter, then close and relaunch the application, or simply disable the Wi-Fi
• On Samsung Note 20 and S20 Ultra phones, sometimes the channels in the list view do not appear
  • Workaround: Close and relaunch the application

Notes 

• User Guide 
• Please report problems and submit general feedback through the app
  • Settings > Help > Send Feedback
• For the best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app.
• We recommend using devices and WiFi access points that support WiFi 6 or later.
• Wired Ethernet connection has been tested with the following adapters:  
  • UGREEN Ethernet Adapter USB 2.0 to 10/100 Network RJ45 LAN Wired Adapter
  • INSIGNIA USB 3.0 to Gigabit Ethernet Adapter
  • Nonda USB-A to USB-C Adapter 
• In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your Android Phone select Location > App Permissions > Channels, and choose “Allow Only While Using the App”.

Compatibility

• Compatible with Android 10 or later. We can’t ensure compatibility or full-feature functionality with older operating systems. 
• Compatible with most Android phones from Samsung, Google, OnePlus, Motorola, and more.
• To operate this version of ShurePlus Channels with other Shure products, reference the following list of recommended versions: 
  • Axient Digital 1.4.7
  • AD600 1.0.39
  • Axient 2.1.41
  • PSM1000 1.7.10
  • QLX-D 2.6.2
  • SLX-D 1.1.2
  • UHF-R 1.171
  • ULX-D 2.7.3
  • SBC220/240 Two-bay Chargers 1.4.7
  • SBC250/450/850 Networked Charging Stations 2.7.3
  • SBRC Shure Battery Rack Charger 1.1.6
  • Shure Update Utility 2.8.0
  • Wireless Workbench 6.15.3

New Features

• Added the option to control analog output attenuation level for ADX5D

Improvements

• Updated in-app feedback form (available in Settings > Help > Send Feedback)
• Improved hardware support
• Performance improvements

Bug Fixes

• Fixed an issue where in some scenarios for Axient Digital receivers, the transmitter device ID does not dynamically update when edited, creating a mismatch between ShurePlus Channels and the Axient Digital receivers
• Fixed an issue where in some scenarios, ShurePlus Channels looks like it freezes for a few seconds while in the detailed view of a Shure ADX5D

Known Issues 

• The transmitter count on the Transmitters tab is not updated dynamically in channels details view on AXT400 devices
  • Workaround: The transmitter count in the on-screen navigation is updated
• ADX5D takes a few seconds longer to discover than other networked Shure devices

Notes 

• User Guide 
• Please report problems and submit general feedback through the app:
  • Settings > Help > Send Feedback
• For the best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app.
• We recommend using devices and WiFi access points that support WiFi 6 or later.
• In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your iPhone or tablet, select Privacy > Location Services > Channels, and choose “While Using the App”.

Compatibility

• Compatible with iPhone, iPad, and iPod touch devices running iOS 14 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.
• To operate this version of ShurePlus Channels with other Shure products, reference the following list of recommended versions:
  • Axient Digital 1.4.7
  • AD600 1.0.39
  • Axient 2.1.41
  • PSM1000 1.7.10
  • QLX-D 2.6.2
  • SLX-D 1.1.2
  • UHF-R 1.171
  • ULX-D 2.7.3
  • SBC220/240 Two-bay Chargers 1.4.7
  • SBC250/450/850 Networked Charging Stations 2.7.3
  • SBRC Shure Battery Rack Charger 1.1.6
  • Shure Update Utility 2.8.0
  • Wireless Workbench 6.15.3

Improvements

• Bug fixes

Known Issues

• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.
• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real-time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

• MV7 User Guide
• MV88+ Video User Guide
• MV88 User Guide
• Frequently Asked Questions
• This app is compatible with iOS 14 or later. We can’t ensure compatibility or full feature functionality with older operating systems.
• Compatible with iPhone, iPad, iPod touch, and Apple Watch
• Please report problems and submit general feedback through the app (About > Feedback)

Improvements

• Added language support for French, German, Italian, Dutch, Portuguese, Spanish, Japanese, Indonesian, and Arabic

Improvements

• Fix for monitor mix crash when translations are used

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.

Notes

• MOTIV Video User Guide
• MV7 User Guide
• MV88+ Video User Guide
• Frequently Asked Questions
• Compatible with Android 10 and higher
• Learn more about MOTIV microphone compatibility with your Android device at www.shure.com/motiv-compatibility

Improvements

• Fix for monitor mix crash when translations are used

Notes

• MOTIV User Guide
• MV7 User Guide
• MV88+ User Guide
• Frequently Asked Questions
• Compatible with Android 10 and higher
• Learn more about MOTIV microphone compatibility with your Android device at www.shure.com/motiv-compatibility

Improvements

• Added support for time zone 5.5 for India and other countries
• Removed software infrastructure to support the Google Play store
• Updated discovery for Stem devices

Improvements

• General enhancements

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MOTIV Video User Guide
• MV88+ Video User Guide
• MV88 User Guide
• Frequently Asked Questions
• This app is compatible with iOS 14 or later. We can’t ensure compatibility or full feature functionality with older operating systems
• Compatible with iPhone and Apple Watch – iPad and iPod Touch are not supported
• Please report problems and submit general feedback through the app (About > Feedback)

Improvements

• Fixed issue related to recording with 44.1kHz sample rate on iOS 16

Known Issues

• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.
• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real-time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

• MV7 User Guide
• MV88+ User Guide
• MV88 User Guide
• Frequently Asked Questions
• This app is compatible with iOS 14 or later. We can’t ensure compatibility or full feature functionality with older operating systems.
• Compatible with iPhone, iPad, iPod touch, and Apple Watch
• Please report problems and submit general feedback through the app (About > Feedback)

Improvements

• Added On-screen volume/mute controls to all screens
• Added Speaker to Room Design
• Added a new view to Room Design to show Speaker Coverage
• Updated device icons