Software & Firmware Archives

Improvements

• New hardware support

Known Issues 

• The transmitter count on the Transmitters tab is not updated dynamically in channels details view on AXT400 devices
  • Workaround: The transmitter count in the on-screen navigation is updated
• ADX5D takes a few seconds longer to discover than other networked Shure devices

Notes 

• User Guide 
• Please report problems and submit general feedback through the app
  • Settings > Help > Send Feedback
• For the best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app. 
• We recommend using devices and WiFi access points that support WiFi 6 or later.
• In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your iPhone or tablet, select Privacy > Location Services > Channels, and choose “While Using the App”. 

Compatibility

• Compatible with iPhone, iPad, and iPod touch devices running iOS 15 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.
• To operate this version of ShurePlus Channels with other Shure products, reference the following list of recommended versions: 
  • Axient Digital 1.4.10
  • AD600 1.0.39
  • Axient 2.1.41
  • PSM1000 1.8.6
  • QLX-D 2.6.2
  • SLX-D 1.1.2
  • UHF-R 1.171
  • ULX-D 2.7.6
  • SBC220/240 Two-bay Chargers 1.4.7
  • SBC250/450/850 Networked Charging Stations 2.7.3
  • SBRC Shure Battery Rack Charger 1.1.6
  • Shure Update Utility 2.8.3
  • Wireless Workbench 6.15.4 or 7.0.0

Improvements

• Bug fixes

Notes

• User Guide
• Please report problems and submit general feedback in the app settings page

Compatibility

• Compatible with Android 11 and higher. We can’t ensure compatibility or full-feature functionality with older operating systems.

Improvements

• Discontinuation of Zoom App link due to third-party end-of-life support
• Update device indexing
• iOS/Android App compatibility

Improvements

• Discontinuation of Zoom App link due to third-party end-of-life support
• Update device indexing 
• iOS/Android App compatibility

Improvements

• Adjust EQ in landscape mode

Known Issues

• The app can play files that are stored on the device’s music library. To enable this, go to the iOS Settings app, select PLAY from the list of apps, and turn on the “Allow PLAY to access Media & Apple Music” setting.
• The app only plays files that are stored locally on the device. Some tracks that are stored in the cloud may appear grayed out in the app, but they cannot be played.

Notes

• User Guide
• Please report problems and submit general feedback in the app settings page

Compatibility

• Compatible with iOS 14.0 or later. We can’t ensure compatibility or full feature functionality with older operating systems.
• Supports iPhone 6S and later – iPad and iPod Touch are not supported.

Improvements

• Adjust EQ in landscape mode

Notes

• User Guide
• Please report problems and submit general feedback in the app settings page

Compatibility

• Compatible with Android 10 and higher. We can’t ensure compatibility or full feature functionality with older operating systems.

Improvements

• Support for USB-C iPads with MV7 and MV88+

Known Issues

• The FPS and resolution combinations available for selection will vary based on the user’s phone.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MOTIV Video User Guide
• MV7 User Guide
• MV88+ Video User Guide
• MV88 User Guide
• Frequently Asked Questions
• Please report problems and submit general feedback through the app (About > Feedback)

Compatibility

• This app is compatible with iOS 14 or later. We can’t ensure compatibility or full feature functionality with older operating systems.
• Compatible with iPhone, iPad, and Apple Watch

Improvements

• Support for USB-C iPads with MV7 and MV88+

Known Issues

• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MV7 User Guide
• MV88+ Video User Guide
• MV88 User Guide
• Frequently Asked Questions
• Please report problems and submit general feedback through the app (About > Feedback)

Compatibility

• This app is compatible with iOS 14 or later. We can’t ensure compatibility or full feature functionality with older operating systems.
• Compatible with iPhone, iPad, iPod touch, and Apple Watch

Improvements

• Updated the Analytics module (Flurry SDK) to a newer version

Known Issues

• ADX5D may take several seconds longer to discover than other networked Shure devices
• In certain cases using Quadversity mode on AD4Q, the "New Frequency" option is not displayed dynamically on the Frequency picker 
  • Workaround: Refresh or close and relaunch the application
• In certain cases when identifying multiple channel or devices, Inventory items may not load completely, and users may be unable to navigate to the detailed view
• When using ULXD4Q in audio summing mode, audio LEDs in the application do not match the hardware’s front panel during audio overload
• Axient and Axient Digital devices managed by an AXT600 with no new frequencies available will show an enabled “New Frequency” button when the button should be disabled
• When using wired Ethernet with certain Android phones running Android 12, the connection is not always detected automatically
  • Workaround: Reinsert the ethernet adapter, then close and relaunch the application, or simply disable the Wi-Fi
• Occasionally on Samsung Note 20 and S20 Ultra phones, the channels in the list view does not appear
  • Workaround: Close and relaunch the application

Notes 

• User Guide 
• Please report problems and submit general feedback through the app (Settings > Help > Send Feedback)
• For the best results, ensure your connected devices are updated to the latest firmware using the Shure Update Utility desktop app.
• We recommend using devices and Wi-Fi access points that support Wi-Fi 6 or later.
• Wired Ethernet connection has been tested with the following adapters:  
  • UGREEN Ethernet Adapter USB 2.0 to 10/100 Network RJ45 LAN Wired Adapter
  • INSIGNIA USB 3.0 to Gigabit Ethernet Adapter
  • Nonda USB-A to USB-C Adapter 
• In order to view the SSID of your network connection type or SSID in the network status bar, you must permit the app access to your location. To do so, go to the Settings app on your Android Phone select Location > App Permissions > Channels, and choose “Allow Only While Using the App”.

Compatibility

• Compatible with Android 11 or later. We can’t ensure compatibility or full-feature functionality with older operating systems.
• Compatible with most Android phones from Samsung, Google, OnePlus, Motorola, and more
• To operate this version of ShurePlus Channels with other Shure products, reference the following list of recommended versions: 
  • Axient Digital 1.4.9
  • AD600 1.0.39
  • Axient 2.1.41
  • PSM1000 1.8.6
  • QLX-D 2.6.2
  • SLX-D 1.1.2
  • UHF-R 1.171
  • ULX-D 2.7.6
  • SBC220/240 Two-bay Chargers 1.4.7
  • SBC250/450/850 Networked Charging Stations 2.7.3
  • SBRC Shure Battery Rack Charger 1.1.6
  • Shure Update Utility 2.8.2
  • Wireless Workbench 6.15.3 or 7.0.0

Improvements

• Bug fixes

Notes

• MOTIV User Guide
• MV7 User Guide
• MV88+ User Guide
• Frequently Asked Questions
• Compatible with Android 10 and higher