Software & Firmware Archives

Recommendation

Update all MXA910 devices in a configuration to the same firmware version.

Improvements

• Compatibility with Designer 3.1 System Configuration Software
• Network stability enhancements
• Japanese user interface improvements
• Bug fixes

Known Issues

• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 3.1 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period. To correct this, hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari).

Notes

• User Guide
• New Demo Web UI
• Command Strings
• MXA910 version 3.1.5 is compatible with MXA310 devices running version 3.1.5 and below, but updating all devices used together to the same firmware version is recommended.
• To operate MXA910 version 3.1.5 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (Mac OS X)
• To operate MXA910 version 3.1.5 with other Shure networked systems, reference the following list of minimum versions supported:
  • ANI22 2.0.18
  • ANI4IN 2.0.18
  • ANI4OUT 2.0.18
  • ANIUSB-MATRIX 3.1.5
  • MXA310 3.1.5
  • Microflex Wireless 6.0.3
  • P300 IntelliMix® Audio Conferencing Processor 3.1.5
  • ULXD4D/4Q 2.2.24
  • SCM820 1.3.3
  • Shure Update Utility 2.4.3
  • Shure Web Device Discovery 1.2.5

Recommendation

Update all MXA310 devices in a configuration to the same firmware version.

Improvements

• Compatibility with Designer 3.1 System Configuration Software
• Network stability enhancements
• Japanese user interface improvements
• Bug fixes

Known Issues

• After updating from version 2.X to 3.1.5, Channel EQ settings return to their default settings.
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 3.1 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period. To correct this, hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari).
• The Mute Control Function command string response is incorrect when using
  • When using < GET MUTE_CONTROL_FUNC >, the response is as documented.
  • When using < GET 0 ALL >, the response should be mapped as follows:

< GET 0 ALL > Response

Actual MUTE_CONTROL_FUNC

< REP MUTE_BUTTON ON > ... < REP MUTE_CONTROL_FUNC LOGIC >

LOCAL

< REP MUTE_BUTTON ON > ... < REP MUTE_CONTROL_FUNC LOCAL >

LOGIC

< REP MUTE_BUTTON OFF >

DISABLED

Notes

• User Guide
• New Demo Web UI
• Command Strings
• MXA310 version 3.1.5 is compatible with MXA310 devices running version 3.1.5 and below, but updating all devices used together to the same firmware version is recommended.
• To operate MXA310 version 3.1.5 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (Mac OS X)
• To operate MXA310 version 3.1.5 with other Shure networked systems, reference the following list of minimum versions supported:
  • ANI22 2.0.18
  • ANI4IN 2.0.18
  • ANI4OUT 2.0.18
  • ANIUSB-MATRIX 3.1.5
  • MXA910 3.1.5
  • Microflex Wireless 5.2.2
  • P300 IntelliMix® Audio Conferencing Processor 2.1.6
  • ULXD4D/4Q 2.2.24
  • SCM820 1.3.3
  • Shure Update Utility 2.4.2
  • Shure Web Device Discovery 1.2.5

Recommendation

Update all MXA310 devices in a configuration to the same firmware version.

Improvements

• Compatibility with Designer 3.1 System Configuration Software
• Network stability enhancements
• Japanese user interface improvements
• Bug fixes

Known Issues

• After updating from version 2.X to 3.1.5, Channel EQ settings return to their default settings.
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 3.1 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period. To correct this, hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari).
• The Mute Control Function command string response is incorrect when using
  • When using < GET MUTE_CONTROL_FUNC >, the response is as documented.
  • When using < GET 0 ALL >, the response should be mapped as follows:

< GET 0 ALL > Response

Actual MUTE_CONTROL_FUNC

< REP MUTE_BUTTON ON > ... < REP MUTE_CONTROL_FUNC LOGIC >

LOCAL

< REP MUTE_BUTTON ON > ... < REP MUTE_CONTROL_FUNC LOCAL >

LOGIC

< REP MUTE_BUTTON OFF >

DISABLED

Notes

• User Guide
• New Demo Web UI
• Command Strings
• MXA310 version 3.1.5 is compatible with MXA310 devices running version 3.1.5 and below, but updating all devices used together to the same firmware version is recommended.
• To operate MXA310 version 3.1.5 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (Mac OS X)
• To operate MXA310 version 3.1.5 with other Shure networked systems, reference the following list of minimum versions supported:
  • ANI22 2.0.18
  • ANI4IN 2.0.18
  • ANI4OUT 2.0.18
  • ANIUSB-MATRIX 3.1.5
  • MXA910 3.1.5
  • Microflex Wireless 5.2.2
  • P300 IntelliMix® Audio Conferencing Processor 2.1.6
  • ULXD4D/4Q 2.2.24
  • SCM820 1.3.3
  • Shure Update Utility 2.4.2
  • Shure Web Device Discovery 1.2.5

Recommendation

Update all Audio Network Interfaces in a configuration to the same firmware version.

Improvements

• Compatibility with Designer 3.1 System Configuration Software
• Hardware LED Metering and Clip Improvements
• USB Audio Plug and play improvements
• Network stability enhancements
• Bug fixes

Known Issues

• TCPI set 0 for input level switch also incorrectly changes the output level switch and vice versa.
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 3.1 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period. To correct this, hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari).

Notes

• User Guide
• Command Strings
• ANIUSB-MATRIX version 3.1.5 is compatible with ANIUSB-MATRIX devices running version 2.0.18 and below, but updating all devices used together to the same firmware version is recommended.
• To operate ANIUSB-MATRIX version 3.1.5 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (macOS)
• To operate ANIUSB-MATRIX version 2.0.19 with other Shure networked systems, reference the following list of minimum versions supported:
  • ANI22 2.0.18
  • ANI4IN 2.0.18
  • ANI4OUT 2.0.18
  • MXA310 3.1.5
  • MXA910 3.1.5
  • Microflex Wireless 6.0.3
  • P300 3.1.5
  • ULXD4D/4Q 2.2.23
  • SCM820 1.3.3
  • Shure Update Utility 2.4.3
  • Shure Web Device Discovery 1.2.5

Initial Release

Known Issues

• In a small number of instances, unplugging the MV88+ from an iPhone XS, XS Max, or XR can cause the phone to crash and reboot. This is due to an Apple bug that is being investigated and should be resolved in an upcoming iOS release.
• In a small number of instances, the microphone will fail to be recognized by the MOTIV app, which will instead display "Built-In Mic" on the Mic Setup and Record screens and not record through the MV88+. Plugging the microphone into a PC or Mac, then plugging back into the mobile device will solve the issue.
• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

• User Guide

Improvement

• Changed the version number to 1.6.21 to allow all PSM1000 devices in a configuration to have the same version number.

Notes

• To operate PSM1000 devices version 1.6.21 with other Shure networked systems, see the following list of supported minimum versions:
  • AXT600 2.1.22
  • Axient Digital 1.1.43
  • ULX-D 2.2.24
  • Wireless Workbench 6.12.6
  • Shure Update Utility 2.4.3
  • ShurePlus Channels 1.4.2

Version 1.6.21

Release Date: 12/10/2018

Improvements

• Improved responsiveness of the volume control knob.
• Updated volume curve.
• Resolved audio artifact heard when operating at high volume levels.

Notes

• To operate PSM1000 devices version 1.6.21 with other Shure networked systems, see the following list of supported minimum versions:
  • AXT600 2.1.22
  • Axient Digital 1.1.43
  • ULX-D 2.2.24
  • Wireless Workbench 6.12.6
  • Shure Update Utility 2.4.3
  • ShurePlus Channels 1.4.2

Important

• SBC250/450/850 charging stations updated to version 2.3.4 or higher can’t be downgraded to version 2.2.24 or below.
• ULX-D receivers must be on version 2.2.24 or higher and QLXD4 receivers on version 2.2.11 or higher in order to be used with SBC250 charging stations.
• ULX-D receivers must be on version 2.1.6 or higher and QLXD4 receivers on version 2.1.5 or higher in order to be used with SBC450/850 charging stations.

Improvement

• Resolves compatibility with updated hardware revision.

Known Issue

• SBC250/450/850 devices are not compatible with SystemOn 2.0-3.0.1

Notes

• SBC450/850 User Guide
• To set up ULXD6/8 transmitters to receive firmware updates while docked in SBC250/450/850 Networked Charging Stations, follow these steps:
  1. Place transmitters on a charging station and ensure the charging station is connected to the network.
  2. Launch Shure Update Utility to find firmware updates.
  3. Download updates and select Send Updates.
• To operate SBC250/450/850 version 2.3.6 with other Shure networked systems and software, see the following list of minimum versions:
  • ULX-D ULXD6/8 Transmitters and ULXD4/4D/4Q Receivers 2.3.4
  • QLX-D QLXD4 Receivers 2.2.11
  • Wireless Workbench 6.12.6
  • Shure Update Utility 2.4.3
  • ShurePlus Channels 1.4.2

These release notes cover the following models:

• MXCWAPT Access Point Receiver
• MXCW640 Wireless Conference Unit
• MXCWNCS Networked Charging Station

Bug Fixes

MXCWAPT Web Browser Interface

• If updating from version 1.0.0.X and the browser interface is open, the interface will incorrectly show “Hosted FW update failure” even though the update is actually successful.
• Admin View
  • Devices
    • NFC users can’t be sorted by seat name on the Devices list.
    • When an MXCW640 configured in Ambient Role is powered off, and then de-registered from the Devices list, it remains on the Devices list.
    • If an MXCW640 set as an Ambient role is selected on the Devices list, gain setting can’t be changed.
    • Sorting changes on the Devices list aren’t persistent when changing between views, refreshing the page, or rebooting the MXCWAPT.
    • When multiple MXCW640 units are selected on the Devices list, mic gain settings can’t be changed.
    • When using “Identify” on the Devices tab, the Start and End seat values don’t update when re-selecting “All Seats”.
    • From the Unregistered Devices and Firmware Updates tab, MXCW640 units set as Ambient can’t be identified.
  • Audio
    • If the Group Name field is left blank and then you click on a different group name, the field left blank remains blank rather than reverting back to its previous value.
    • Meeting Controls
    • When “Only admin/chairman can turn off participant microphones” is selected, the “Prevent double-press of Speak button” is still allowed.
    • Interpretations Setup screen does not display the channel number or language abbreviation on the MXCW640.
    • Indication of audio sources available on the Interpretation screen is incorrect if audio channels are already routed.
  • Settings
    • When set to Manual IP configuration and an invalid IP address is entered, an error message is missing.
    • When updating the password for Admin, Chairman, and Display roles and invalid characters are entered in the Password field, an incorrect error message is shown.
    • MXCW640 factory reset button doesn’t work.
    • After region and country are changed, "System configuration" appears while the Access Point reboots but doesn’t change after the Access Point has finished rebooting and the web browser interface needs to be refreshed.
    • "Colombia" is misspelled.
• Chairman view
  • NFC users can’t be sorted by seat name on the Devices list.
  • Requests list can’t be reordered.
  • Searching for NFC participant names doesn’t work.
  • Mute All” is not disabled when logging out or closing the browser interface.

Command Strings

• When an NFC card is inserted, SEAT_NAME is incorrectly reported.

MXCW640

• In rare cases, there may be continuous intermittent audio artifacts on an individual unit that are resolved by restarting the unit.
• Tech menu can’t be accessed when connected to an MXCWAPT Access Point on a different firmware version.
• "Exclusive" button appears twice on screen for the Chairman role.
• When the left button on a Chairman MXCW640 is configured to Exclusive and then "Exclusive" is initiated on the MXCW640, the Exclusive function remains active even if changed to another function.
• "Mute All" doesn’t work and audio is still being passed from conference units.
• "Sign Out" button is not translated to the language set for the unit.
• When the left button function is set to “No Function”, the Speak LED is not shown on both LEDs.

Known Issues

MXCWAPT

• In extremely rare cases, a user may see issues during system SSID changes, where the Access Point or MXCW640 units don’t change as instructed. Restart affected devices and set correct SSID.
• Access Point is not discovered by Shure Web Discovery App when the Audio network IP configuration is set to Manual (Static). Power cycle the Access Point.
• Web Browser Interface
  • Any MXCW640 units selected on the Access Point’s browser firmware page will unexpectedly be updated when Shure Update Utility updates the hosted Access Point firmware.
  • In Chairman view, the "Favorites" pin isn’t persistent.
  • For -B and -W SKUs only: Following a country change, the Wireless tab displays channels as “good” prior to completing a full spectrum scan.
  • In the Audio Output page, error messages are not completely visible as they are overlapping with other UI elements.
  • Web browser interface unexpectedly stops displaying information on the Firmware Update screen.
  • Some UI translations are missing or incorrect.
• Dante
  • During the firmware update process via Shure Update Utility, Dante/AES67 audio is not immediately muted.
  • Emergency audio goes out all Dante/AES67 output channels, including those that do not have audio sources assigned to it.

Command strings

• Unable to communicate with Ambient units with command strings.
• < SET x FLASH ON > command to MXCW640 doesn’t generate a response.

MXCW640

• In rare cases, a MXCW640 unit may appear stuck and only display the Shure logo. Restart the unit.
• When exiting the Tech menu and after an NFC card is inserted, you will incorrectly see the “Reading card” message.

MXCWNCS

• Fall-back IP address may change following a power cycle due to Windows operating systems.

Notes

• User Guide
• To use MXCW version 1.0.3 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.4.3
  • Shure Web Device Discovery 1.2
  • Shure NFC Programming Application 1.0.3

These release notes cover the following models:

• MXCWAPT Access Point Receiver
• MXCW640 Wireless Conference Unit
• MXCWNCS Networked Charging Station

Bug Fixes

MXCWAPT Web Browser Interface

• If updating from version 1.0.0.X and the browser interface is open, the interface will incorrectly show “Hosted FW update failure” even though the update is actually successful.
• Admin View
  • Devices
    • NFC users can’t be sorted by seat name on the Devices list.
    • When an MXCW640 configured in Ambient Role is powered off, and then de-registered from the Devices list, it remains on the Devices list.
    • If an MXCW640 set as an Ambient role is selected on the Devices list, gain setting can’t be changed.
    • Sorting changes on the Devices list aren’t persistent when changing between views, refreshing the page, or rebooting the MXCWAPT.
    • When multiple MXCW640 units are selected on the Devices list, mic gain settings can’t be changed.
    • When using “Identify” on the Devices tab, the Start and End seat values don’t update when re-selecting “All Seats”.
    • From the Unregistered Devices and Firmware Updates tab, MXCW640 units set as Ambient can’t be identified.
  • Audio
    • If the Group Name field is left blank and then you click on a different group name, the field left blank remains blank rather than reverting back to its previous value.
    • Meeting Controls
    • When “Only admin/chairman can turn off participant microphones” is selected, the “Prevent double-press of Speak button” is still allowed.
    • Interpretations Setup screen does not display the channel number or language abbreviation on the MXCW640.
    • Indication of audio sources available on the Interpretation screen is incorrect if audio channels are already routed.
  • Settings
    • When set to Manual IP configuration and an invalid IP address is entered, an error message is missing.
    • When updating the password for Admin, Chairman, and Display roles and invalid characters are entered in the Password field, an incorrect error message is shown.
    • MXCW640 factory reset button doesn’t work.
    • After region and country are changed, "System configuration" appears while the Access Point reboots but doesn’t change after the Access Point has finished rebooting and the web browser interface needs to be refreshed.
    • "Colombia" is misspelled.
• Chairman view
  • NFC users can’t be sorted by seat name on the Devices list.
  • Requests list can’t be reordered.
  • Searching for NFC participant names doesn’t work.
  • Mute All” is not disabled when logging out or closing the browser interface.

Command Strings

• When an NFC card is inserted, SEAT_NAME is incorrectly reported.

MXCW640

• In rare cases, there may be continuous intermittent audio artifacts on an individual unit that are resolved by restarting the unit.
• Tech menu can’t be accessed when connected to an MXCWAPT Access Point on a different firmware version.
• "Exclusive" button appears twice on screen for the Chairman role.
• When the left button on a Chairman MXCW640 is configured to Exclusive and then "Exclusive" is initiated on the MXCW640, the Exclusive function remains active even if changed to another function.
• "Mute All" doesn’t work and audio is still being passed from conference units.
• "Sign Out" button is not translated to the language set for the unit.
• When the left button function is set to “No Function”, the Speak LED is not shown on both LEDs.

Known Issues

MXCWAPT

• In extremely rare cases, a user may see issues during system SSID changes, where the Access Point or MXCW640 units don’t change as instructed. Restart affected devices and set correct SSID.
• Access Point is not discovered by Shure Web Discovery App when the Audio network IP configuration is set to Manual (Static). Power cycle the Access Point.
• Web Browser Interface
  • Any MXCW640 units selected on the Access Point’s browser firmware page will unexpectedly be updated when Shure Update Utility updates the hosted Access Point firmware.
  • In Chairman view, the "Favorites" pin isn’t persistent.
  • For -B and -W SKUs only: Following a country change, the Wireless tab displays channels as “good” prior to completing a full spectrum scan.
  • In the Audio Output page, error messages are not completely visible as they are overlapping with other UI elements.
  • Web browser interface unexpectedly stops displaying information on the Firmware Update screen.
  • Some UI translations are missing or incorrect.
• Dante
  • During the firmware update process via Shure Update Utility, Dante/AES67 audio is not immediately muted.
  • Emergency audio goes out all Dante/AES67 output channels, including those that do not have audio sources assigned to it.

Command strings

• Unable to communicate with Ambient units with command strings.
• < SET x FLASH ON > command to MXCW640 doesn’t generate a response.

MXCW640

• In rare cases, a MXCW640 unit may appear stuck and only display the Shure logo. Restart the unit.
• When exiting the Tech menu and after an NFC card is inserted, you will incorrectly see the “Reading card” message.

MXCWNCS

• Fall-back IP address may change following a power cycle due to Windows operating systems.

Notes

• User Guide
• To use MXCW version 1.0.3 with other Shure software, reference the following list of minimum versions:
  • Shure Update Utility 2.4.3
  • Shure Web Device Discovery 1.2
  • Shure NFC Programming Application 1.0.3