Software & Firmware Archives

Recommendation

Update all MXA310 devices in a configuration to the same firmware version.

Improvements

• Compatibility with Designer 3.1 System Configuration Software
• Network stability enhancements
• Japanese user interface improvements
• Bug fixes

Known Issues

• After updating from version 2.X to 3.1.5, Channel EQ settings return to their default settings.
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 3.1 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period. To correct this, hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari).
• The Mute Control Function command string response is incorrect when using
  • When using < GET MUTE_CONTROL_FUNC >, the response is as documented.
  • When using < GET 0 ALL >, the response should be mapped as follows:

< GET 0 ALL > Response

Actual MUTE_CONTROL_FUNC

< REP MUTE_BUTTON ON > ... < REP MUTE_CONTROL_FUNC LOGIC >

LOCAL

< REP MUTE_BUTTON ON > ... < REP MUTE_CONTROL_FUNC LOCAL >

LOGIC

< REP MUTE_BUTTON OFF >

DISABLED

Notes

• User Guide
• New Demo Web UI
• Command Strings
• MXA310 version 3.1.5 is compatible with MXA310 devices running version 3.1.5 and below, but updating all devices used together to the same firmware version is recommended.
• To operate MXA310 version 3.1.5 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (Mac OS X)
• To operate MXA310 version 3.1.5 with other Shure networked systems, reference the following list of minimum versions supported:
  • ANI22 2.0.18
  • ANI4IN 2.0.18
  • ANI4OUT 2.0.18
  • ANIUSB-MATRIX 3.1.5
  • MXA910 3.1.5
  • Microflex Wireless 5.2.2
  • P300 IntelliMix® Audio Conferencing Processor 2.1.6
  • ULXD4D/4Q 2.2.24
  • SCM820 1.3.3
  • Shure Update Utility 2.4.2
  • Shure Web Device Discovery 1.2.5

Recommendation

Update all MXA310 devices in a configuration to the same firmware version.

Improvements

• Compatibility with Designer 3.1 System Configuration Software
• Network stability enhancements
• Japanese user interface improvements
• Bug fixes

Known Issues

• After updating from version 2.X to 3.1.5, Channel EQ settings return to their default settings.
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 3.1 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period. To correct this, hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari).
• The Mute Control Function command string response is incorrect when using
  • When using < GET MUTE_CONTROL_FUNC >, the response is as documented.
  • When using < GET 0 ALL >, the response should be mapped as follows:

< GET 0 ALL > Response

Actual MUTE_CONTROL_FUNC

< REP MUTE_BUTTON ON > ... < REP MUTE_CONTROL_FUNC LOGIC >

LOCAL

< REP MUTE_BUTTON ON > ... < REP MUTE_CONTROL_FUNC LOCAL >

LOGIC

< REP MUTE_BUTTON OFF >

DISABLED

Notes

• User Guide
• New Demo Web UI
• Command Strings
• MXA310 version 3.1.5 is compatible with MXA310 devices running version 3.1.5 and below, but updating all devices used together to the same firmware version is recommended.
• To operate MXA310 version 3.1.5 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (Mac OS X)
• To operate MXA310 version 3.1.5 with other Shure networked systems, reference the following list of minimum versions supported:
  • ANI22 2.0.18
  • ANI4IN 2.0.18
  • ANI4OUT 2.0.18
  • ANIUSB-MATRIX 3.1.5
  • MXA910 3.1.5
  • Microflex Wireless 5.2.2
  • P300 IntelliMix® Audio Conferencing Processor 2.1.6
  • ULXD4D/4Q 2.2.24
  • SCM820 1.3.3
  • Shure Update Utility 2.4.2
  • Shure Web Device Discovery 1.2.5

Recommendation

Update all Audio Network Interfaces in a configuration to the same firmware version.

Improvements

• Compatibility with Designer 3.1 System Configuration Software
• Hardware LED Metering and Clip Improvements
• USB Audio Plug and play improvements
• Network stability enhancements
• Bug fixes

Known Issues

• TCPI set 0 for input level switch also incorrectly changes the output level switch and vice versa.
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• When attempting to load the device’s web page after using SUU to upgrade or downgrade between MXA 3.1 and earlier releases, the browser may appear to be stuck on the “Loading” screen with the progress bar continually moving. This will typically happen if two upgrades or downgrades are performed within a one-hour period. To correct this, hold your Shift key and click the Refresh button in your browser (or press Ctrl+Shift+R [Win]/Ctrl+F5 [Win]/Cmd+Shift+R [Mac]; note the keyboard shortcut doesn't work on Safari).

Notes

• User Guide
• Command Strings
• ANIUSB-MATRIX version 3.1.5 is compatible with ANIUSB-MATRIX devices running version 2.0.18 and below, but updating all devices used together to the same firmware version is recommended.
• To operate ANIUSB-MATRIX version 3.1.5 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (macOS)
• To operate ANIUSB-MATRIX version 2.0.19 with other Shure networked systems, reference the following list of minimum versions supported:
  • ANI22 2.0.18
  • ANI4IN 2.0.18
  • ANI4OUT 2.0.18
  • MXA310 3.1.5
  • MXA910 3.1.5
  • Microflex Wireless 6.0.3
  • P300 3.1.5
  • ULXD4D/4Q 2.2.23
  • SCM820 1.3.3
  • Shure Update Utility 2.4.3
  • Shure Web Device Discovery 1.2.5

Initial Release

Known Issues

• In a small number of instances, unplugging the MV88+ from an iPhone XS, XS Max, or XR can cause the phone to crash and reboot. This is due to an Apple bug that is being investigated and should be resolved in an upcoming iOS release.
• In a small number of instances, the microphone will fail to be recognized by the MOTIV app, which will instead display "Built-In Mic" on the Mic Setup and Record screens and not record through the MV88+. Plugging the microphone into a PC or Mac, then plugging back into the mobile device will solve the issue.
• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real time (except gain) on the Shure MOTIV apps when using an iPad Pro.

Notes

• User Guide

Initial Release

Notes

• User Guide
• Supports iPhone 5S and later – iPad and iPod Touch are not supported
• Compatible with iOS 11.3 or later

Release Date: 1/7/2019

Improvements

• Support for the MV88+ digital stereo condenser microphone
• Bug fixes

Known Issues

• Some users of iPhone 8 or iPhone X may experience silence or noisy artifacts on their recordings. iOS 11.3 includes a fix for this issue, so we strongly suggest that all users with either of these phones upgrade to the latest version of iOS.
• If the screen is locked while a MOTIV microphone is plugged in, the app may no longer be able to access it. To fix this issue, return to the home screen, force-close the app, then unplug and re-plug the microphone.
• Users of iPhone 8 who are running iOS 11.3 may experience crashes when playing back saved recordings from within the app.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MOTIV Video User Guide
• MV88+ Video User Guide
• MV88 User Guide
• Supports iPhone 5S and later – iPad and iPod Touch are not supported
• Compatible with iOS 11.3 and later

Initial Release

Notes

• User Guide
• Compatible with Android 6.0 and higher

Improvements

• Landscape mode for EQ
• Changes to EQ parameter ranges and steps
• Branding changes

Known Issues

• The app only plays files that are stored locally on the device. Some tracks that are stored in the cloud may appear grayed out in the app, but they cannot be played.
• Xiaomi Mi Note 2 devices may crash when viewing the Compilations screen.

Notes

• User Guide
• Compatible with Android 6.0 and higher

Improvements

• Support for the MV88+ digital stereo condenser microphone
• Bug fixes

Known Issues

• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage in Settings > General > iPhone Storage, and if that doesn’t resolve the issue, doing a factory reset, consisting of backing up your device, restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.

Notes

• MV88+ User Guide
• MV88 User Guide
• Frequently asked questions
• This app is compatible with iOS 11.3 or later, but upgrading to iOS 12.1 or newer is strongly recommended.
• Compatible with iPhone, iPad, and iPod touch

Improvements

• Support for the MV88+ digital stereo condenser microphone
• Arabic language support
• Bug fixes

Notes

• User Guide
• MV88+ User Guide
• Compatible with Android Lollipop 5.0 and higher
• NOTE FOR MV88+ USERS: Learn about compatibility with your Android device at www.shure.com/MOTIVcompatibility.