Software & Firmware Archives

Known Issues

• Factory reset occasionally fails to reset Dante settings and/or fully disable encryption. Solution: Reboot the device if unable to route audio after factory reset.AES67 support is only available on UltimoX ha
• AES67 support is only available on UltimoX hardware
• ANI4OUT devices manufactured as of July 2017January 2018 are compatible with AES67
• When exporting Presets using Safari on a Mac OS, the file type is saved incorrectly and must be renamed to .json to be imported
• Shure Audio Encryption is not backwards compatible; all devices must be on version 4.1 firmware to use this feature

Bug Fixes

• Fixed an issue where there was the potential for a loss of audio after a power cycle when using Static IP setting.
• Failure to clear the encryption key when encryption is disabled

Notes

• User Guide
• Command Strings
• ANI4OUT version 4.2.18 is compatible with ANI4OUT devices running version 4.2.18 and below, but updating all devices used together to the same firmware version is recommended.
• To operate ANI4OUT version 4.2.18 with Dante Controller, reference the following minimum versions: v3.10.2.4 (Windows) and v3.10.2.3 (Mac OS X)
• To operate ANI4OUT version 4.2.18 with other Shure networked systems, reference the following list of minimum versions supported:
  • ANI422 4.2.18
  • ANI4IN 4.2.18
  • ANIUSB-MATRIX 4.2.19
  • MXA310 4.2.18
  • MXA910 4.2.18
  • Microflex Wireless 8.0.3
  • P300 4.2.4
  • ULXD4D/4Q 2.4.9
  • SCM820 1.3.3
  • Shure Update Utility 2.4.8
  • Shure Web Device Discovery 1.2.9

IMPROVEMENTS

• Bug fixes
• MV88+ firmware update to address intermittent looping and connection issues 

KNOWN ISSUES

• A small percentage of users may receive a numerical error message while recording, such as “-1” or “66570.” These messages occur when there was an error writing to the device and are related to Apple’s new file system (APFS). One of these errors can occur even if your device has plenty of remaining storage. We recommend clearing up your device storage from the Settings screen, and if that doesn’t resolve the issues, doing a full restore from iTunes, consisting of backing up your device, wiping/restoring to factory settings, and restoring from the backup.
• If you monitor your recordings with Bluetooth earphones, you may hear artifacts, such as noise, while monitoring. If this occurs, we recommend changing the sample rate of your recordings. Some products may produce artifacts at 44.1 kHz, while others may do so for 48 kHz recordings. Please keep in mind that even if you hear artifacts while monitoring, they will not be present in the recordings themselves.
• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real time (except gain) on the Shure MOTIV apps when using an iPad Pro.

NOTES

• MV88+ User Guide
• MV88 User Guide
• Frequently asked questions
• This app is compatible with iOS 11.3 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (About > Feedback)
• Compatible with iPhone, iPad, and iPod touch

IMPROVEMENTS

• Bug fixes
• MV88+ firmware update to address intermittent looping and connection issues

NOTES

• User Guide
• MV88+ User Guide
• This version supports Android 7.0 and higher. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (About > Feedback).
• NOTE FOR MV88+ USERS: Learn about compatibility with your Android device at www.shure.com/MOTIVcompatibility.

IMPROVEMENTS

• Updated firmware for AONIC 50 Wireless Noise Cancelling Headphones

NOTES

• User Guide
• Compatible with Android 8.0 and higher. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (Settings > Feedback)

BUG FIXES

• Resolved a connectivity issue with iPhone when the MV88+ is connected to the phone while locked but later unlocked
• Fixed a rare issue where recorded audio would be looped after a certain point
• Fixed an issue where unplugging the MV88+ from an iPhone could cause the phone to crash and reboot

KNOWN ISSUES

• Users with some Android devices may experience 9 millisecond audio drop-outs when recording with the MV88+
• When connected to iPad Pro via a USB-C cable, the MV88+ will pass audio and gain can be adjusted. However, the MOTIV apps will only display ‘external mic’, and the settings screen will not be available. Shure recommends using another device to configure the settings before using with iPad Pro. No adjustments can be made in real time (except gain) on the Shure MOTIV apps when using an iPad Pro.
• In a small number of instances, the microphone will fail to be recognized by the MOTIV app, which will instead display “Built-In Mic” on the Mic Setup and Record screens and not record through the MV88+. Plugging the microphone into a PC or Mac, then plugging back into the mobile device will solve the issue.

NOTES

• User Guide
• Firmware updates for MV88+ are available in the ShurePlus MOTIV app for iOS and Android

IMPROVEMENTS

• Updated firmware for AONIC 50 Wireless Noise Cancelling Headphones

KNOWN ISSUES

• The app can play files that are stored on the device’s music library. To enable this, go to the iOS Settings app, select PLAY from the list of apps, and turn on the “Allow PLAY to access Media & Apple Music” setting.
• The app only plays files that are stored locally on the device. Some tracks that are stored in the cloud may appear grayed out in the app, but they cannot be played.

NOTES

• User Guide
• Supports iPhone 5S and later – iPad and iPod Touch are not supported.
• Compatible with iOS 11.3 or later. We can’t ensure compatibility or full feature functionality with older operating systems. Please report problems and submit general feedback through the app (Settings > Feedback).

IMPROVEMENTS

• Made improvements to Environment mode to minimize feedback and noise
• Improved the filter applied during calls to improve voice quality
• AONIC 50 now plays the “connected” message when connecting to certain sound bars, TVs and Bluetooth adapters that did not previously prompt the message
• AONIC 50’s volume buttons can now control the audio level in Windows 10 HFP (hands-free) mode
• The “Bluetooth Pairing Mode” voice prompt now plays even if voice prompts are turned off

BUG FIXES

• Fixed an issue that could cause sound artifacts at higher frequencies when using LDAC at 88.2 or 96 kHz on some Android devices
• Fixed an issue where repeatedly plugging in and unplugging the USB cable could cause the unit to power off

NOTES

• User guide
• Firmware updates for AONIC 50 are available in the ShurePlus PLAY app for iOS and Android

Initial Release

Known Issues

• AD4 receivers indicate “Ready” status for a transmitter firmware update while the transmitter is in Standby mode, but the update will immediately fail.
• In the Device and Channel Home menus, AD4 receivers will erroneously show a “?” battery status for Q5X transmitters. To see the accurate battery level, go to the “Transmitter Details” menu.
• In “Transmitter Details,” AD4 receivers incorrectly report Q5X transmitter audio as “Unknown” rather than On or Mute
• IR Sync may fail while loading custom groups to Q5X transmitters
• When operating Wireless Workbench or ShurePlus Channels, some labels and icons for Q5X transmitters may be missing

Notes

• This firmware is compatible with Q5X AquaMic™ and Q5X PlayerMic®
• To install Q5X firmware on devices:
  1. Download Q5X 1.2.52 firmware from Shure Update Utility (user guide)
  2. Connect to the AD4D or AD4Q receiver, and in the Hosted Tx section, select Q5XTx 1.2.52
  3. Send the update to the receiver
  4. Use IR Sync to update the transmitter firmware
• AD4D and AD4Q can only host one transmitter firmware image at a time; if you also need to update Axient Digital transmitters, please repeat the above process, but select an ADTx firmware version.
• To operate Q5X AquaMic™ and Q5X PlayerMic® version 1.2.52 with other Shure systems and software, see the following list of minimum versions:
  • AD4D 1.2.73
  • AD4Q 1.2.73
  • Wireless Workbench 6.13.2
  • ShurePlus Channels 1.4.2
  • Shure Update Utility 2.4.7

Improvements

• Added audio fencing
• Added static IP
• Added encryption
• Bug fixes

Improvements

• Added audio fencing
• Added static IP
• Added encryption
• Bug fixes