Service and repair for Shure products is handled by Shure Incorporated and our Authorized Distribution Centers.
Outside the U.S.?
If your Shure product requires service and you are outside the United States, please find your country at the top of this page, or see one of our regional lists below:
Please do not send international repairs to the U.S. International repairs sent to the U.S. will be redirected to your regional Shure Service Center for processing. Significant delay of your return may result.
U.S. Service and Repair
Please fill out this form online and print it. Please return your repair with the completed repair form:
If your repair is in-warranty, please include a copy of your purchase receipt. Repairs should be sent to:
Attn: Service Department
5800 West Touhy Avenue
Repair Costs for Out-Of-Warranty Products
Products that are beyond the two-year warranty period can be repaired for a flat fee:
Service Fee List
If your product is out of warranty, please return it with your credit card payment information. We Accept Amex, MasterCard, and Visa. Include your credit card type, name on the card, account number, date of expiration, and CVV code (last 3 digits on back of Visa/MC, 4 digits on front of AMEX) with your repair.
If a product is returned damaged, or cannot be serviced economically due to obsolescence, Shure may, at our option, return the product as received, or offer to replace the product at a higher replacement cost.
If you require an estimate prior to repair, turnaround time will be significantly longer. Shure must receive a response and payment of repair estimates within 5 business days. All open estimates over 5 business days will be returned as is.
Use the tax calculator to help determine your local sales tax.
For out-of-warranty products, all prices INCLUDE return shipment via UPS Ground. Additional charges apply for shipping upgrades as follows (up to 10 lbs):
- 2nd Day Air - $10.00
- Next Day Air - $20.00
If you need further information, you may phone us toll free at 800-516-2525 ext.4, or contact us by email at firstname.lastname@example.org.
Most replacement parts for Shure products are available through our Service Department. For information on purchasing these items, please contact the Service Department directly at 800-516-2525 ext. 3.
Before Sending Earphones for Repair...
If you are losing sound in one or both of your earphones, the issue may be that the earphones need to be cleaned rather than repaired. Try cleaning them using the provided cleaning tool in case that resolves the issue for you. If the issue persists after cleaning, then proceed with the repair request process outlined above.
If you are uncertain which Shure earphone model you own, please consult the following photographic guide.