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Update Utility Stuck in "Discovering" or device not showing up
July 26, 2019

This symptom can be caused by a couple different things. Restrictive firewall settings. You may need to allow the Shure Update Utility through th ...

GLX-D firmware update
May 23, 2019

If the blue rf light is blinking and there is no audio you will need to update your components to the latest firmware. Download the Shure Update ...

ULX-D transmitter FPGA error
May 2, 2019

If the unit is in the G50, H50, J50 or L50 band, there should be a way of reviving this unit. In short....we will be reverting the firmware of the rec ...

UHF-R Firmware Update
October 11, 2018

Firmware for UR1 or UR2: The firmware in a UR transmitter cannot be updated in the field. Transmitter firmware can only be updated by returning the UR ...

GLXD Firmware update failed
October 11, 2018

It is possible that the firmware update for a GLXD transmitter or receiver can fail due to a "corrupt device." The process listed below sho ...

Updating ULXD6 and ULXD8 firmware
January 26, 2018

To update firmware for ULXD6/8 transmitters with ULX-D or QLX-D receivers:Update receivers to the following minimum versions:ULXD4, ULXD4D, ULXD4Q Rec ...