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Browse our vast Answer database for answers to many common technical questions.
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Disqualified Network Switches for Shure Dante Devices
January 22, 2019

In addition to the network switches mentioned in Audinate's "list of incompatible, unmanaged switches with Energy Efficient Ethernet," the f ...

Band-limit my wireless mic to be compliant with the 2020 regulations?
October 1, 2019

You can permanently band-limit your devices to operate in permitted bands per the new FCC regulations using the U.S. 600 MHz Conversion Tool (built in ...

MXA910/MXA310 Training and Certification
March 6, 2018

We offer online training and certification at: Shure Audio InstituteContent includes:MXA910 Ceiling Array Overview SAMPLEMXA310 Table Array OverviewAu ...

600 MHz Incentive Auction Resource Info
June 26, 2019

Background Info Congress has directed the FCC to reallocate some of the UHF TV Spectrum for use by broadband wireless devices, such as smart phones ...

Antenna Distribution - 2 rooms, 4 antennas
August 29, 2019

For multiple room coverage, use passive combiners. Since they do not require power and are typically compact, they can be located wherever necessary. ...

MXA910 Pole Mount
August 30, 2019

Yes, the MXA910 can be pole mounted. The rear plate on the microphone has 4 threaded holes for attaching the microphone to a VESA mounting device. The ...

Motiv product connected to an Android device
December 15, 2017

The Motiv MV88 stereo mic has a Lightning connector and only works on iOS.Other Motiv products are designed to operate with a device that is USB Audio ...

Does the X2u require a software driver?
October 16, 2019

The X2u uses the drivers that are built into the operating system. No external driver is needed. ...

Alternate network switch for MXW
October 16, 2019

There are far too many viable network switch or network router options for us to make any specific suggestions. However, to ensure that the Microflex ...

MX202 Plate Mount Preamp Wiring Scheme
October 16, 2019

The input is a terminal strip with 3 connection points; the output is the same type of terminal strip.The preamp input is labelled: R B SR = red wir ...

MX405/MX410/MX415 shock mount
October 16, 2019

The MX405, MX410, and MX415 gooseneck mics work with the MX400SMP (Surface Mount Preamp). This preamp includes two rubber isolation rings that are ins ...

Velcro mic mount for violin, banjo, mandolin, viola, cello, double bass
October 16, 2019

The Velcro mount in the RK279 will work, but you will have to modify the size of the elastic loop that holds the mic. A needle and thread is all you n ...

MXA310 Mounting Hole
October 16, 2019

One inch diameter. The MXA310 uses the same threaded mount as the MX396. Instructions on in the "Hardware and Installation" section of the ...

UA860SWB mounting method
October 16, 2019

Use a A13HDB flange.Fasten the WA371 wireless transmitter clip to the flangeThe UA860SWB fits into the WA371. ...

Mounting a microphone on a grand piano
October 16, 2019

Consider the The Piano Mount. It fits over the piano soundboard. Mics mounted on the Piano Mount can be moved to a variety of locations. ...

Discontinued Products - User Manuals
October 16, 2019

Please click below for the entire list of discontinued model manuals:https://www.shure.com/en-US/support/discontinued ...

SM35-XLR preamp and connectors
October 16, 2019

The preamp is the RPM400TQG; it requires phantom power to operate.The RPM400TQG input connector is a TA4M - the same connector used on most Shure body ...

Ethernet switch with PoE for MXW
October 15, 2019

Customers have had success using Cisco SG350 series switches. The Cisco units have PoE.Critical Note: Proper MXW operation is obtained only when using ...

Documenting Your Audio Network
October 15, 2019

Shure recommends thoroughly documenting an audio network in a spreadsheet for easy reference and troubleshooting. We have developed a template you can ...

Right angle transmitter to guitar cord
October 11, 2019

Yes, we offer both the WA304 and WA307. You can order one from our Parts Department at 800-516-2525.The WA304 will work with the following bodypacks: ...

Why does the AES67 tab not show up?
October 9, 2019

Please try the following: Try toggling "Use Shared Dante Interface" in Dante Controller's Choose Interface window. This is found by clicking the "C ...

Dante Networks and IGMP Snooping
October 9, 2019

Dante enabled devices can exhibit communications issues with switches that use IGMP (Internet Group Protocol Management) Snooping if the switch is not ...

Route AES67 streams to MXA910 AEC Reference In
October 9, 2019

How to Route AES67 streams from QSC Core to the MXA910 AEC Reference In AES67 is a networked audio interoperability standard that enables communicati ...

Antenna Distribution - 4 rooms, 8 antennas
October 8, 2019

For multiple room coverage, use passive combiners. Since they do not require power and are typically compact, they can be located wherever necessary. ...

Enterprise Network Troubleshooting Checklist
October 8, 2019

Shure Network Audio Devices have a number of specific requirements in order to operate correctly. This FAQ is intended to help Enterprise Network Admi ...

Selecting bands/channels for new wireless systems using Wireless Workbench 6 tutorial
October 7, 2019

If you are only needing a few channels, often the online Frequency Finder can be used to determine which band to purchase. For larger wireless setups, ...

PA421A or PA821A as a receiving antenna combiner
October 7, 2019

Yes, this concept will work. Note that the PA421A and PA821A were designed to combine transmitter outputs which provide far stronger RF signals than ...

Dante and AES Clocking In Depth
October 7, 2019

What is clocking? Clocking is a critical part of all digital audio systems. A device's clock is the part that ensures that audio plays back in time a ...

Coordinate existing wireless using Wireless Workbench 6 tutorial
October 7, 2019

The Wireless Workbench 6 (WWB) software can be used to coordinate frequencies for your systems. Wireless Workbench 6 can be downloaded for free and wo ...

Configuring SG300 Switch for Shure devices and Dante
October 7, 2019

The following guide is designed to help you configure your Cisco SG300-series network switch for Dante and AES67 networks. Before You Begin Ensure ...

MV88+ with iPhone while charging
October 7, 2019

Yes. The method we’ve found that works best should be done as follows: Plug MV88+ directly into your phone and configure the mic in the Motiv ...

No devices showing in Web Discovery App
October 7, 2019

Shure Web Device Discovery uses Bonjour to locate and display Shure devices with a browser-based user interface. Note that some Shure devices includin ...

Configuring DGS-1210 Switch for Shure devices and Dante
October 7, 2019

The following guide is designed to help you configure your D-Link DGS-1210 network switch for Dante and AES67 networks. Before You Begin Ensure th ...

What does each SW6000 module allow me to do?
October 1, 2019

Software Modules include: SW6000-CAA Conference Administrator Application, SW6000-CUA Conference User Application, SW6000-ADV-50 Advanced Meeting Mana ...

What are the different modules of SW6000?
October 1, 2019

SW6000 is configurable with several different SKU’s. They are: SW6000 Conference Meeting Management Software (includes one SW6000-CAA Confere ...

What does SW6000 allow me to do?
October 1, 2019

SW6000 allows for conference and meeting configuration with MXC or DCS6000 conference systems. Popular functionality includes:  Microphone man ...

Multicast and IGMP In Depth
September 27, 2019

You might have heard that some Dante and AES67 networks rely on Multicast and IGMP to function properly. But what exactly is Multicast and IGMP, and h ...

IP Addresses and Subnet Masks
September 26, 2019

IP Addresses and Subnets can be confusing at times, especially when using IP Address ranges which are less common. This guide will help you understand ...

USA Tour - best wireless frequencies for all cities
September 25, 2019

Using a wireless microphone system on a nationwide tour is challenging due to the lack of dedicated, nationwide spectrum in the United States. Shure's ...

Shure Discovery Application will not open the Shure device GUI
September 23, 2019

The Discovery Application (based on Bonjour) will discover Shure devices even if they are not on the same subnet as the computer running the Discovery ...

MXA910 External LED Control for Mute Status using Command Strings
September 19, 2019

The MXA910 receives logic commands over the network. Many parameters controlled through the web application can be controlled through a third party co ...

What is the distance factor of a microphone?
September 19, 2019

The Distance Factor of MicrophonesThe Distance Factor, a technical characteristic of microphones, is often misunderstood. In brief, a directional micr ...

Twinplex ear mount
September 18, 2019

A few of you have asked whether we sell the "ear rig" that you see in some of the theater images for TwinPlex, models TL45, TL46, TL47, TL48 ...

Outdoor antenna for UHF wireless systems
September 18, 2019

Yes, there are outdoor weather resistant antenna that may be used for UHF wireless microphone systems:Winegard and others makes outdoor antennas suita ...

SystemOn and Crestron Room View
September 10, 2019

SystemOn could be an adjunct product to Crestron Room View.Room View gives high level status information about facilities and resources. The Shure sof ...

MMCX Connector Definition
September 10, 2019

MMCX = Micro Miniature CoaXial connector.  The connector on the earphone cable is a male plug with a custom plastic overmold. This connector ...

P-popping with MX gooseneck mic
September 10, 2019

The "P-popping" is called a plosive;  it originates from a blast of air that hits the mic element.   The "S&qu ...

Nm displayed on UR4D+ LCD screen
September 10, 2019

Nm indicates that the bodypack is at "Normal" RF power level. It is possible to switch the bodypack to a high powered mode, and then the dis ...

"*" after version number on Axient device
September 10, 2019

An "*" after the version number indicates that there is a problem with the firmware in the device. Use Shure Update Utility to update the f ...

What does "Beta" mean?
September 10, 2019

Beta is the SECOND letter in the Greek alphabet. The Beta 58 was/is the SECOND (improved) version of the SM58.The term Beta evolved into an entire lin ...