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Browse our vast Answer database for answers to many common technical questions.
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Disqualified Network Switches for Shure Dante Devices
January 22, 2019

In addition to the network switches mentioned in Audinate's "list of incompatible, unmanaged switches with Energy Efficient Ethernet," the f ...

Band-limit my wireless mic to be compliant with the 2020 regulations?
October 1, 2019

You can permanently band-limit your devices to operate in permitted bands per the new FCC regulations using the U.S. 600 MHz Conversion Tool (built in ...

MXA910/MXA310 Training and Certification
March 6, 2018

We offer online training and certification at: Shure Audio InstituteContent includes:MXA910 Ceiling Array Overview SAMPLEMXA310 Table Array OverviewAu ...

600 MHz Incentive Auction Resource Info
June 26, 2019

Background Info Congress has directed the FCC to reallocate some of the UHF TV Spectrum for use by broadband wireless devices, such as smart phones ...

Antenna Distribution - 2 rooms, 4 antennas
August 29, 2019

For multiple room coverage, use passive combiners. Since they do not require power and are typically compact, they can be located wherever necessary. ...

MXA910 Pole Mount
August 30, 2019

Yes, the MXA910 can be pole mounted. The rear plate on the microphone has 4 threaded holes for attaching the microphone to a VESA mounting device. The ...

Motiv product connected to an Android device
December 15, 2017

The Motiv MV88 stereo mic has a Lightning connector and only works on iOS.Other Motiv products are designed to operate with a device that is USB Audio ...

Ethernet switch with PoE for MXW
October 15, 2019

Customers have had success using Cisco SG350 series switches. The Cisco units have PoE.Critical Note: Proper MXW operation is obtained only when using ...

Documenting Your Audio Network
October 15, 2019

Shure recommends thoroughly documenting an audio network in a spreadsheet for easy reference and troubleshooting. We have developed a template you can ...

Right angle transmitter to guitar cord
October 11, 2019

Yes, we offer both the WA304 and WA307. You can order one from our Parts Department at 800-516-2525.The WA304 will work with the following bodypacks: ...

Why does the AES67 tab not show up?
October 9, 2019

Please try the following: Try toggling "Use Shared Dante Interface" in Dante Controller's Choose Interface window. This is found by clicking the "C ...

Dante Networks and IGMP Snooping
October 9, 2019

Dante enabled devices can exhibit communications issues with switches that use IGMP (Internet Group Protocol Management) Snooping if the switch is not ...

Route AES67 streams to MXA910 AEC Reference In
October 9, 2019

How to Route AES67 streams from QSC Core to the MXA910 AEC Reference In AES67 is a networked audio interoperability standard that enables communicati ...

Antenna Distribution - 4 rooms, 8 antennas
October 8, 2019

For multiple room coverage, use passive combiners. Since they do not require power and are typically compact, they can be located wherever necessary. ...

Enterprise Network Troubleshooting Checklist
October 8, 2019

Shure Network Audio Devices have a number of specific requirements in order to operate correctly. This FAQ is intended to help Enterprise Network Admi ...

Selecting bands/channels for new wireless systems using Wireless Workbench 6 tutorial
October 7, 2019

If you are only needing a few channels, often the online Frequency Finder can be used to determine which band to purchase. For larger wireless setups, ...

PA421A or PA821A as a receiving antenna combiner
October 7, 2019

Yes, this concept will work. Note that the PA421A and PA821A were designed to combine transmitter outputs which provide far stronger RF signals than ...

Dante and AES Clocking In Depth
October 7, 2019

What is clocking? Clocking is a critical part of all digital audio systems. A device's clock is the part that ensures that audio plays back in time a ...

Coordinate existing wireless using Wireless Workbench 6 tutorial
October 7, 2019

The Wireless Workbench 6 (WWB) software can be used to coordinate frequencies for your systems. Wireless Workbench 6 can be downloaded for free and wo ...

Configuring SG300 Switch for Shure devices and Dante
October 7, 2019

The following guide is designed to help you configure your Cisco SG300-series network switch for Dante and AES67 networks. Before You Begin Ensure ...

MV88+ with iPhone while charging
October 7, 2019

Yes. The method we’ve found that works best should be done as follows: Plug MV88+ directly into your phone and configure the mic in the Motiv ...

No devices showing in Web Discovery App
October 7, 2019

Shure Web Device Discovery uses Bonjour to locate and display Shure devices with a browser-based user interface. Note that some Shure devices includin ...

Configuring DGS-1210 Switch for Shure devices and Dante
October 7, 2019

The following guide is designed to help you configure your D-Link DGS-1210 network switch for Dante and AES67 networks. Before You Begin Ensure th ...

What does each SW6000 module allow me to do?
October 1, 2019

Software Modules include: SW6000-CAA Conference Administrator Application, SW6000-CUA Conference User Application, SW6000-ADV-50 Advanced Meeting Mana ...

What are the different modules of SW6000?
October 1, 2019

SW6000 is configurable with several different SKU’s. They are: SW6000 Conference Meeting Management Software (includes one SW6000-CAA Confere ...

What does SW6000 allow me to do?
October 1, 2019

SW6000 allows for conference and meeting configuration with MXC or DCS6000 conference systems. Popular functionality includes:  Microphone man ...

Multicast and IGMP In Depth
September 27, 2019

You might have heard that some Dante and AES67 networks rely on Multicast and IGMP to function properly. But what exactly is Multicast and IGMP, and h ...

IP Addresses and Subnet Masks
September 26, 2019

IP Addresses and Subnets can be confusing at times, especially when using IP Address ranges which are less common. This guide will help you understand ...

USA Tour - best wireless frequencies for all cities
September 25, 2019

Using a wireless microphone system on a nationwide tour is challenging due to the lack of dedicated, nationwide spectrum in the United States. Shure's ...

Shure Discovery Application will not open the Shure device GUI
September 23, 2019

The Discovery Application (based on Bonjour) will discover Shure devices even if they are not on the same subnet as the computer running the Discovery ...

MXA910 External LED Control for Mute Status using Command Strings
September 19, 2019

The MXA910 receives logic commands over the network. Many parameters controlled through the web application can be controlled through a third party co ...

What is the distance factor of a microphone?
September 19, 2019

The Distance Factor of MicrophonesThe Distance Factor, a technical characteristic of microphones, is often misunderstood. In brief, a directional micr ...

Twinplex ear mount
September 18, 2019

A few of you have asked whether we sell the "ear rig" that you see in some of the theater images for TwinPlex, models TL45, TL46, TL47, TL48 ...

Outdoor antenna for UHF wireless systems
September 18, 2019

Yes, there are outdoor weather resistant antenna that may be used for UHF wireless microphone systems:Winegard and others makes outdoor antennas suita ...

SystemOn and Crestron Room View
September 10, 2019

SystemOn could be an adjunct product to Crestron Room View.Room View gives high level status information about facilities and resources. The Shure sof ...

MMCX Connector Definition
September 10, 2019

MMCX = Micro Miniature CoaXial connector.  The connector on the earphone cable is a male plug with a custom plastic overmold. This connector ...

P-popping with MX gooseneck mic
September 10, 2019

The "P-popping" is called a plosive;  it originates from a blast of air that hits the mic element.   The "S&qu ...

Nm displayed on UR4D+ LCD screen
September 10, 2019

Nm indicates that the bodypack is at "Normal" RF power level. It is possible to switch the bodypack to a high powered mode, and then the dis ...

"*" after version number on Axient device
September 10, 2019

An "*" after the version number indicates that there is a problem with the firmware in the device. Use Shure Update Utility to update the f ...

What does "Beta" mean?
September 10, 2019

Beta is the SECOND letter in the Greek alphabet. The Beta 58 was/is the SECOND (improved) version of the SM58.The term Beta evolved into an entire lin ...

Wiring an XLR or 1/4" TRS connector to a RCA connector
September 10, 2019

Please give us technical details on the two devices you are trying to connect. For example, if you are trying to connect a microphone directly into th ...

Meeting system for the hearing impaired
September 10, 2019

The SCM810 is a fine choice, but it does not limit the number of talkers to only one. It turns off any mic not being spoken into. This keeps the numbe ...

Two MX202 Mics in parallel
September 10, 2019

When two mics are Y-ed together, there is a 6 dB drop in level. The complaint of "not enough output" could mean two different things. It cou ...

KSM32 with Korg device
September 10, 2019

For the KSM32 to operate, the Korg must: 1) supply 48 volts of phantom; 2) have a female XLR connector as the mic input; 3) have a mic input that is b ...

What does "Frequency Synthesized" mean?
September 10, 2019

"Frequency synthesized" means the operating frequency is not controlled by a crystal, but synthesized by an electronic circuit, typically a ...

KSM32 sounds thin when used a few feet away
September 10, 2019

The "warmth" you hear when using the KSM32 up close is called proximity effect. It is a natural characteristic of directional microphones. M ...

What is Phantom Power?
September 10, 2019

Phantom power is used with condenser microphones. It is called phantom power because there is no obvious external power supply for the condenser mic; ...

What does a XLR connector look like?
September 10, 2019

Yes. The female XLR has three holes; the male XLR has three pins. It is the standard connector in the professional audio field.  ...

PSM sibilance
September 10, 2019

There is no reason that the wireless system would be more sibilant. Make certain the high frequency boost switch is in the same position on both syste ...

Where do SCM262 mic inputs emerge?
September 10, 2019

The mic 1 input goes to both the left and right outputs. The mic 2 input also goes to both the left and right outputs. If you want mic 1 to just go to ...

Microphone popping MX400S series
September 10, 2019

Any miniature condenser mic like the MX400 series will pop due to the small size and very small mass of the mic diaphragm. Popping problems are inhere ...

"Unable to open COM port" error message
September 10, 2019

Many laptops come with the com port disabled. Make certain your laptop has the com port enabled. If you have the Palm Pilot hot sync software run ...

Moisture and condenser mics
September 10, 2019

Typically, light condensation like you describe will not be a problem. Moisture could cause a problem is if it is on the diaphragm. If moisture is on ...

Where can I get a second wireless transmitter?
September 10, 2019

No problem! Simply buy the guitar wireless system of your choice and ask your Shure dealer to order a second transmitter on the same frequency.Any Shu ...

Voice Pop in MX412 on "P"s
September 10, 2019

Hopefully you have tried the A99WS windscreen. It is a fairly large windscreen but does an excellent job of reducing popping noise. When using windscr ...

How do I connect a VP88 to a portable recorder?
September 10, 2019

Using the VP88 with Portable Stereo RecordersDue to their small size, many portable stereo tape recorders include microphone inputs that utilize 3.5 m ...

Why did Shure use the old "circle-S" logo on the KSM32?
September 10, 2019

The logo on the back of the microphone is Shure’s logo from the 1930s. We went back in our archives and found the first hand drawing of the logo ...

What is an "embossed" diaphragm?
September 10, 2019

What does “embossed diaphragm” mean?The KSM32 capsule implements an embossed Mylar™ diaphragm. The embossing process creates tiny ra ...

Meaning of 'ERROR 1' on U4D Display
September 10, 2019

When ERROR 1 is displayed in the LCD panel of a U series wireless, it means that during power up a problem was detected in the software that controls ...

Multiple X2U or Motiv devices into one computer
September 5, 2019

It depends upon the configuration of the Mac computer. The MV5, MV51, MVi, and X2U act as USB audio devices. Contact Apple to find out about "ag ...

OEM Models: DY, CA, CB, CM, CR, GR Microphones
September 5, 2019

A DY model (and other such models) were sold to another manufacturer that packaged the Shure microphone with its product, such as a tape recorder, a t ...

UA864US as a PSM transmitting antenna
September 5, 2019

The UA864 is likely not the best option for this though it can technically be used it eh following conditions are met: UA864US gain switch is ONLY se ...

M77 phonograph cartridge for Rowe-Ami jukebox
August 30, 2019

Typically, the red wires will connect to L and R (Left channel hot and Right channel hot). The black wires typically connect to LG and RG (Left channe ...

Replacement phonograph stylus for M70B
August 30, 2019

The N70BX stylus will not fit in the M70B. You must use the N70B stylus. ...

V15 lll-B1 Magnetic Phono Cartridge
August 30, 2019

The V15 Type III Tracking force: 0.75 to 1.25 grams Frequency range: 10 to 25,000 Hz Channel separation db: 28 dB at 1,000 Hz Mounting hole separa ...

Shure PRO-10 Phono Cartridge replacement
August 30, 2019

The PRO-10 cartridge is not available. The N111E is the replacement stylus. ...

Stylus for PRO 8 P-mount phono cartridge
August 30, 2019

The N104E will fit. ...

Phonograph Cartridge Shure TKS 390 E
August 30, 2019

TKS 390 E Tracking weight range: 0.75 to 1.5 grams Set the Anti-skate force to equal the tracking weight The stylus is a biradial shape; 0.2 x 0.7 ...

Presence 1 Phono Cartridge
August 30, 2019

It was a mid level cartridge. Replacement stylus is the N75ED Type 2. ...

Ultra 400 and Ultra 300 Phono Cartridge
August 30, 2019

Your product is the Shure Ultra 400 or 300; the only difference was the outer packaging. The Ultra line was introduced in 1984 and quickly discontinue ...

Designer series phono cartridge
August 30, 2019

The replacement stylus for your Designer cartridge is the NE95ED. Your model was similar to the discontinued ME95HE. ...

Info on M91ED phonograph cartridge
August 30, 2019

Here is the M91ED Data Sheet:Discontinued Phono Cartridges ...

A910-JB pictures and dimensions
August 30, 2019

The knockouts are for standard 1/2" and 3/4" conduit. ...

P9HW Error Code
August 30, 2019

This is intended behavior of the P9HW. There is a very small chance that during startup the P9HW cannot read the HDQ "lines" on the SB900 b ...

SBC200-US Battery Charger power supply
August 30, 2019

The model SBC200-US includes a PS60 power supply. Up to three additional SBC200 battery chargers can be daisy-chained to the SBC200-US. There could b ...

Wireless portable PA System
August 28, 2019

For portable fitness, classroom, presentations, etc we suggest you consider systems from Sound Projections which use Shure wireless microphones. ...

I have never installed SW6000. What do I need to know before proceeding?
August 20, 2019

IMPORTANT: IF THIS ORDER IS FOR AN UPGRADE TO AN EXISTING SYSTEM, PLEASE BACKUP YOUR SW6000 DATABASE OR CONTACT SHURE SUPPORT TO ASSIST BEFORE PROCEED ...

Does MXA910 have Auto-tracking capability?
August 16, 2019

The MXA910 allows you to deploy up to eight highly directional lobes throughout the room. By using the built-in automatic mixing (part of the IntelliM ...

The IT Professional's Guide to Great Corporate Sound
August 16, 2019

Author: Criss NiemannOctober 2016   Communication ceases with unintelligible audio. From the boardroom to the training center to the hu ...

Covering MXA910 with fabric
August 16, 2019

In certain installations, covering the microphone or the mounting hardware with fabric may be desirable. Shure has tested the acoustic performance of ...

Shock mount on white MX405/MX410/MX415
August 12, 2019

The rubber material used to manufacture the shock mount cannot be produced in white or other light colors. Currently, no light-colored material exist ...

What is Dante Clocking?
August 1, 2019

Introduction to Dante Clocking Clocking is a critical part of all digital audio systems. Every digital audio device contains a clock, which is used t ...

How to assign static IP address to MXWNCS
August 1, 2019

Here is the procedure for assigning a static IP address to a new or recently reset MXWNCS which is connected to a network without a DHCP server. Conn ...

CR81 and other OEM Models - Hercules or Rex
July 31, 2019

This microphone was an OEM (Original Equipment Manufacturer) model, i.e., Shure made the microphone for another equipment manufacturer.The CR81 was a ...

Update Utility Stuck in "Discovering" or device not showing up
July 26, 2019

This symptom can be caused by a couple different things. Restrictive firewall settings. You may need to allow the Shure Update Utility through th ...

Zoom P300/MXA310/MXA910 Mute Sync
July 24, 2019

Zoom has created an FAQ on how to enable Mute Sync with Shure products. P300/MXA310/MXA910 Mute Sync ...

Paging & PA Discontinuation: Suitable Replacements
July 24, 2019

After thorough evaluation, Shure Inc. has made the difficult decision to discontinue our Paging/PA microphone and product line effective June 1st, 201 ...

WWB6 ports and protocol information
July 24, 2019

AXT400, AXT600, AXT610, AXT630/631, AXT900, P10T, ULXD4, ULXD4D, ULXD4Q, AD4D, AD4Q, AD610, SBRC, SBC220, SBC240, SBC840, SBC840M - Main processor&nbs ...

Change mic element on MX690
July 19, 2019

The following instructions show how to change the microphone element in the MX690 boundary microphone. A cardioid pattern capsule (model R185B) is sup ...

Dynamic compliance of Shure phono cartridges
July 3, 2019

Sorry, Shure does not measure dynamic compliance.  We only offer static compliance as a measured spec. Static Compliance Specifications and Def ...

Understanding Dante Flows
June 28, 2019

In order to answer this question, it's important to understand the concept of Dante flows. Whenever an audio channel is routed from one Dante d ...

Flashing Yellow Channel Strip in Wireless Workbench Monitor Section
June 25, 2019

This could be two issues: If only the frequency is flashing yellow with the word “interference” to the right, it is alerting you of ...

Crestron / AMX connection problems to Shure products
June 25, 2019

This answer applies to all Shure products that connect to AMX/Crestron via ethernet, such as the SCM820, MXWAPT4, MXWAPT8, MXA310, MXA910, ANI4IN, A ...

MXA310 retracting into table
June 25, 2019

Yes. The Arthur Holm Dynamic TalkB is designed to retract boundary microphones when not in use. This device is also capable of sending commands to the ...

MV88+ with GoPro camera?
June 25, 2019

Unfortunately, no. As May 2019, devices such as GoPro and Osmo Mobile do not include the USB-C port as part of the digital audio circuit. Both product ...

Camera Control for the MXA310
June 25, 2019

1 Beyond offers a camera and control system for the MXA310. The API for the MXA310 has been integrated and tested by 1 Beyond. For more information: ...

Camera Control for the MXW system
June 25, 2019

1 Beyond offers a camera and control system for the MXW. The API for the Microflex Wireless has been integrated and tested by 1 Beyond. For more infor ...

Camera Control for the MXC and MXCW system.
June 25, 2019

1 Beyond offers a camera and control system for the DIS-CCU. The API for the DIS-CCU has been integrated and tested by 1 Beyond. For more information: ...

Camera Control for the SCM820 and P300.
June 25, 2019

1 Beyond offers a camera and control system for the SCM820 and P300. The API for the SCM820 and P300 has been integrated and tested by 1 Beyond. For m ...

Acoustic Echo Cancellation and Noise Reduction in MXA310 and MXA910 microphones.
June 21, 2019

Beginning with firmware v4.0, the MXA910 has patent-pending AEC and Noise Reduction built into the onboard IntelliMix® DSP, providing all the proc ...