GLXD Firmware update failedFAQ #4964
Question:GLXD Firmware update failed
It is possible that the firmware update for a GLXD transmitter or receiver can fail due to a "corrupt device." The process listed below should resolve this.
Example error message:
"Failed to install primary firmware 22.214.171.124 to GLX-RXPedal-54134036-WRU Device is on golden FPGA, please call support"
To correct this issue you will need to:
Connect GLXD component to computer via USB
Power off GLXD component (if not already off)
Open Shure Update Utility
Hold down link button and turn GLXD component on.
Update utility will then recognize GLXD as a corrupt device and give you the option to repair it:
Click on repair corrupt device button
Shure Update Utility will recognize the GLXD unit
Select the GLXD component and perform update again