Local Office On Aging Can Still Serve Seniors With The Help Of Stem Audio

Customer Profile

Since its founding in 1985, the Local Office On Aging has been serving seniors 60 and older in the Roanoke Valley and Alleghany Highlands. Their mission is to help older persons remain independent for as long as possible. They are able to carry out their mission by providing services such as Meals on Wheels, Transportation, Case Management and Insurance Counseling, and more to locals in need.

Challenge

When the COVID-19 pandemic hit, the workers at LOA were faced with the challenge of having to quickly find a solution that would allow them to continue to operate and serve the seniors in their area while staying safe. Robbie Boyd explains, “we are a AAA agency that works with Seniors in our local community that is known to provide services and volunteer outreach face to face. When COVID hit our area, we were forced to utilize technology for meetings and providing services. This has been a critical challenge for us here at LOA utilizing laptops and small webcams.”

The agency had experienced poor audio quality with their existing solution, yet other systems were clearly too complex for their elderly users.

“Now our new Zoom set up is an easy one-touch solution through Stem Control and the perfect microphones in Stem Wall allow anyone in the room to be heard.”

Robbie Boyd, CEO & Director of Elder Rights

Solution

Robbie Boyd, CEO & Director of Elder Rights, needed an audio solution that worked with Zoom and could be installed without needing to hire an installer.

Boyd discovered the right solution for his meeting room when “one of my IT contacts informed me about Stem Audio and how their devices are easy to work with and easy to set up. He was exactly right because that fits the description of what our experience has been.” LOA installed two Stem Wall devices paired with a Stem Hub without having to hire a third-party and Boyd explains, “I deal with a lot of this equipment outside of work and hands down this is the easiest to set up, run, and utilize.”

Advantages

The deployment of Stem Audio devices provided LOA with the high-quality conferencing experience

 and environment they needed in order to stay operational and serve the Seniors in their community. “Now, our Zoom set up is an easy one touch solution through Stem Control and the addition of Stem Wall allows anyone in the room to be heard,” says Boyd. “The purchase of this equipment will easily take anyone's professional or casual meetings to the next level.”

The new equipment improved the meeting experience yet enabled fast and affordable implementation.

Gear List

	Model Number	Quantity	Description
	Stem Wall	2	With 15 beamforming microphones plus two full-range speakers and subwoofers, the Stem Wall can be wall mounted in any room so everyone in your meetings can hear and be heard.
	Stem Hub Express	1	Hub Express connects multiple Stem devices through your network and acts as the central communication device for the audio in a room. It comes with multiple connectivity options including USB Type B, SIP, and external analog speakers.
	Stem Control	1	Stem Control provides complete access to the Stem platform along with seamless integrations with your favorite video conferencing platforms for touch-to-join meetings.