Find An Answer

Find An Answer

Browse our vast Answer database for answers to many common technical questions.
Results per page: 10 25 50 100
Twinplex ear mount
September 18, 2019

A few of you have asked whether we sell the "ear rig" that you see in some of the theater images for TwinPlex, models TL45, TL46, TL47, TL48 ...

Online Shop - UK only: How can I return my item?
August 28, 2019

We're sorry you feel you'd like to return your product. You may return anything bought in our web shop and cancel the original sales contract as long ...

Online Shop - UK only: How do I order a product?
August 12, 2019

For selected products we offer direct order through our fulfillment partner Rhiem. To order a product, browse to the product page and select BUY NOW.I ...

Online Shop - UK only: How will my order be delivered?
August 12, 2019

The Shipment is executed by Parcelforce.  ...

Online Shop - UK only: How long does the delivery typically take?
August 12, 2019

Your order is usually prepared for shipment on the same day. If you place your order before midday it is handed over to the carrier on the same day an ...

Online Shop - UK only: How much is charged for the shipment?
August 12, 2019

Shipping is free of charge for orders with a shopping cart value above £ 100. Otherwise shipping is £ 5.25. ...

Online Shop - UK only: Can I also have my product delivered to an address that is different to my invoice address?
August 12, 2019

When placing your order you can indicate whether the order should be delivered to your invoice address or any other address (e.g. your work address). ...

Online Shop - UK only: Which payment methods are accepted?
August 12, 2019

PayPal: Payment through PayPal is free of charge. It’s a simple and fast two-click process as your data is already with PayPal. In addition PayPal gua ...

Online Shop - UK only: I did not receive an order confirmation – what happened?
August 12, 2019

Please check your spam filter. If you cannot find an email from Shure, just get in touch with us! ...

Online Shop - UK only: My order has been dispatched, but I have not yet received anything.
August 12, 2019

If you still have not received your order 5 working days after the dispatch confirmation, please contact our Customer Service. ...

Online Shop - UK only: Can I surprise family and friends in another European country with a present?
August 12, 2019

Unfortunately this is not currently possible. ...

Online Shop - UK only: How long does it take to process my refund?
August 12, 2019

The returned merchandise will be inspected when it arrives at the warehouse. When all is confirmed, we will transfer the amount payable back to your b ...

Online Shop - UK only: My product is more than 2 years old and broken – What can I do?
August 12, 2019

Please let us know what exactly the problem with your product is. Together we’ll find the best solution for you. ...

Online Shop - UK only: What happens if I have received a defective item?
August 12, 2019

We're very sorry - this should not have happened, but don't worry. We've got you covered!Every Shure product comes with a 2-year warranty. Within this ...

GLX-D & GLX-D Advanced: Are there different transmitters?
August 8, 2019

No. There is only one series of transmitters. These can be used with GLX-D receivers (GLXD4 and GLXD6) as well as with GLX-D Advanced receivers (GLXD4 ...

MOTIV: Is this unit plug-and-play?
August 8, 2019

Yes. No driver needs to be installed. ...

MOTIV: Are there specific requirements concerning operating systems that should be met to be compatible with the Motiv devices?
August 8, 2019

Motiv can be used with any Mac or PC. Additionally, all iDevices that come with a lightning port can be connected to the Motiv products. ...

VP83F: How much audio can I expect to record onto a flash drive?
August 8, 2019

This always depends on the quality and format of the recorded audio as well as the memory space on the SD card. ...

VP83 & VP83F: What´s the max. distance of a person that should be picked up from the microphone?
August 8, 2019

Closer is always better, because of physics and the inverse square law. A mic mounted on a camera is always a compromise. Ideally, there would be a la ...

VP83 & VP83F: What’s the difference between the VP83 and the VP83F?
August 8, 2019

The VP83F uses on-board flash recording options. The benefit is that audio can be recorded directly in the microphone unit and doesn´t need to go thro ...

FP: Can I use condenser microphones with the FP3?
August 8, 2019

You can use them as long as they are battery powered. The FP3 doesn´t provide phantom power and therefore only dynamic microphones can be used. ...

FP: What kind of output cable is in the box?
August 8, 2019

There are two cables that ship with every FP wireless System: TA3F-to-XLR and TA3F-to-3.5 mm ...

FP: What’s the operating range?
August 8, 2019

FP Wireless and SLX units can be mixed and are intercompatible if same the frequency bands are used. ...

FP: What’s the operating range?
August 8, 2019

Operating range always depends on the environment (closed rooms usually result in higher operating ranges due to many reflections around). Therefore n ...

FP: Is a license required?
August 8, 2019

It depends on the country you are located and the chosen frequency band. Please get in touch with our technical support team. ...

Shure Headphones: Are other cable length/types available?
August 8, 2019

Yes, there are generally different cable types:- HPACA1: This is the furnished cable of the SRH440, SRH750DJ, SRH840 and SRH940- HPASCA1: This is an a ...

Shure Headphones: Are the cables detachable?
August 8, 2019

Models with detachable cable:SRH440SRH840SRH940SRH1440SRH1540SRH1840 ...

Shure Headphones: What´s the difference between the different models?
August 8, 2019

Generally you need to differentiate in terms of ear cup design:- Closed back-headphones: SRH240A, SRH440, SRH550DJ, SRH750DJ, SRH840, SRH940, SRH1540O ...

Shure Ohrhörer: Can I replace just one earpiece?
August 8, 2019

Yes. Please contact our service department. ...

Shure Earphones: How do I detach the drivers?
August 8, 2019

Just pull the earphones from the cable. Even if there seems to be some resistance, earphones don´t break. ...

Shure Earphones: What´s the max. attenuation of Shure earphones?
August 8, 2019

Shure Sound Isolating Earphones block up to 37 dB of background noise depending on the used sleeves. ...

Shure Earphones: Can I use them while running? Will they be damaged by sweat?
August 8, 2019

The SE215, SE315, SE425, SE535 and SE846 earphones use a cable which is resistant against sweat. These earphones have been designed to resist conditio ...

Shure Earphones: Are they noise cancelling or sound isolating?
August 8, 2019

Shure earphones are based on the sound isolating principle. ...

Shure Earphones: How do I clean the Shure Sound Isolating Earphones?
August 8, 2019

Shure earphones furnish a cleaning tool. Use the wire loop of this tool to remove wax/debris build-up if you recognize any change in the overall outpu ...

Shure Earphones: I’ve got intermittent audio. How do I trouble shoot a potential fault?
August 8, 2019

Try to figure out if the defect comes from one of the earbuds or a connector. As soon as you may have diagnosed the point of failure, get in touch wit ...

Shure Earphones: The earphones are noisy what should I do?
August 8, 2019

Try to clean the earphones using the furnished cleaning tool. If the sound does not improve, please get in touch with your local Shure service center. ...

Shure Earphones: How many drivers do the different models have?
August 8, 2019

SE112: OneSE215: OneSE315: OneSE425: TwoSE535: ThreeSE846: Four ...

Shure Earphones: Can I go for a custom mold?
August 8, 2019

Custom molds are not directly offered by Shure but there are partners in each country that offer custom molds. ...

Shure Earphones: Can I replace the cable when it is broken?
August 8, 2019

The following models come with detachable cables: SE215, SE315, SE425, SE535 and SE846. For these models cables are sold separately and therefore can ...

BLX / GLX-D: I perform all over Europe. What system should I buy?
August 8, 2019

The 2.4 GHz range that is used with GLX-D systems is usable globally without any need for registration. There is no UHF TV band used for BLX that can ...

55SH: Is it the same as an SM58?
August 8, 2019

The capsule used for 55SH is different to the one of the SM58. ...

55SH: Does it have a switch?
August 8, 2019

Yes. ...

Super 55: Is this mic more sensitive to feedback than the SM58?
August 8, 2019

It very much depends on the positioning of loudspeakers. SM58 uses a cardioid polar pattern and the Super55 uses a supercardioid polar pattern. ...

Super 55: Does it have a switch?
August 8, 2019

No, the 55SH comes with a switch. ...

Super 55: What kind of capsule is part of this mic?
August 8, 2019

The Super55 uses a modified version of the Beta58A cartridge. ...

Beta 87A: I connected the mic but it didn´t work. What should I do?
August 8, 2019

Probably no phantom power has been applied. This is needed to make condenser microphones work. ...

Beta 87: When should I use the 'A' and when should I use the 'C' version?
August 8, 2019

The 87C was introduced for performers using in-ear monitors. In brief, a cardioid mic is often preferred by in-ear monitor users as it sounds more "na ...