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Browse our vast Answer database for answers to many common technical questions.
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Twinplex ear mount
September 18, 2019

A few of you have asked whether we sell the "ear rig" that you see in some of the theater images for TwinPlex, models TL45, TL46, TL47, TL48 ...

Online Shop - UK only: How can I return my item?
August 28, 2019

We're sorry you feel you'd like to return your product. You may return anything bought in our web shop and cancel the original sales contract as long ...

Online Shop - UK only: How do I order a product?
August 12, 2019

For selected products we offer direct order through our fulfillment partner Rhiem. To order a product, browse to the product page and select BUY NOW.I ...

Online Shop - UK only: How will my order be delivered?
August 12, 2019

The Shipment is executed by Parcelforce.  ...

Online Shop - UK only: How long does the delivery typically take?
August 12, 2019

Your order is usually prepared for shipment on the same day. If you place your order before midday it is handed over to the carrier on the same day an ...

Online Shop - UK only: How much is charged for the shipment?
August 12, 2019

Shipping is free of charge for orders with a shopping cart value above £ 100. Otherwise shipping is £ 5.25. ...

Online Shop - UK only: Can I also have my product delivered to an address that is different to my invoice address?
August 12, 2019

When placing your order you can indicate whether the order should be delivered to your invoice address or any other address (e.g. your work address). ...

Online Shop - UK only: Which payment methods are accepted?
August 12, 2019

PayPal: Payment through PayPal is free of charge. It’s a simple and fast two-click process as your data is already with PayPal. In addition PayPal g ...

Online Shop - UK only: I did not receive an order confirmation – what happened?
August 12, 2019

Please check your spam filter. If you cannot find an email from Shure, just get in touch with us! ...

Online Shop - UK only: My order has been dispatched, but I have not yet received anything.
August 12, 2019

If you still have not received your order 5 working days after the dispatch confirmation, please contact our Customer Service. ...

Online Shop - UK only: Can I surprise family and friends in another European country with a present?
August 12, 2019

Unfortunately this is not currently possible. ...

Online Shop - UK only: How long does it take to process my refund?
August 12, 2019

The returned merchandise will be inspected when it arrives at the warehouse. When all is confirmed, we will transfer the amount payable back to your b ...

Online Shop - UK only: My product is more than 2 years old and broken – What can I do?
August 12, 2019

Please let us know what exactly the problem with your product is. Together we’ll find the best solution for you. ...

Online Shop - UK only: What happens if I have received a defective item?
August 12, 2019

We're very sorry - this should not have happened, but don't worry. We've got you covered!Every Shure product comes with a 2-year warranty. Within this ...

GLX-D & GLX-D Advanced: Are there different transmitters?
August 8, 2019

No. There is only one series of transmitters. These can be used with GLX-D receivers (GLXD4 and GLXD6) as well as with GLX-D Advanced receivers (GLXD4 ...

MOTIV: Is this unit plug-and-play?
August 8, 2019

Yes. No driver needs to be installed. ...

MOTIV: Are there specific requirements concerning operating systems that should be met to be compatible with the Motiv devices?
August 8, 2019

Motiv can be used with any Mac or PC. Additionally, all iDevices that come with a lightning port can be connected to the Motiv products. ...

VP83F: How much audio can I expect to record onto a flash drive?
August 8, 2019

This always depends on the quality and format of the recorded audio as well as the memory space on the SD card. ...

VP83 & VP83F: What´s the max. distance of a person that should be picked up from the microphone?
August 8, 2019

Closer is always better, because of physics and the inverse square law. A mic mounted on a camera is always a compromise. Ideally, there would be a la ...

VP83 & VP83F: What’s the difference between the VP83 and the VP83F?
August 8, 2019

The VP83F uses on-board flash recording options. The benefit is that audio can be recorded directly in the microphone unit and doesn´t need to go thr ...

FP: Can I use condenser microphones with the FP3?
August 8, 2019

You can use them as long as they are battery powered. The FP3 doesn´t provide phantom power and therefore only dynamic microphones can be used. ...

FP: What kind of output cable is in the box?
August 8, 2019

There are two cables that ship with every FP wireless System: TA3F-to-XLR and TA3F-to-3.5 mm ...

FP: What’s the operating range?
August 8, 2019

FP Wireless and SLX units can be mixed and are intercompatible if same the frequency bands are used. ...

FP: What’s the operating range?
August 8, 2019

Operating range always depends on the environment (closed rooms usually result in higher operating ranges due to many reflections around). Therefore n ...