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Browse our vast Answer database for answers to many common technical questions.
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Twinplex ear mount
September 18, 2019

A few of you have asked whether we sell the "ear rig" that you see in some of the theater images for TwinPlex, models TL45, TL46, TL47, TL48 ...

Online Shop - UK only: How can I return my item?
August 28, 2019

We're sorry you feel you'd like to return your product. You may return anything bought in our web shop and cancel the original sales contract as long ...

Online Shop - UK only: How do I order a product?
August 12, 2019

For selected products we offer direct order through our fulfillment partner Rhiem. To order a product, browse to the product page and select BUY NOW.I ...

Online Shop - UK only: How will my order be delivered?
August 12, 2019

The Shipment is executed by Parcelforce.  ...

Online Shop - UK only: How long does the delivery typically take?
August 12, 2019

Your order is usually prepared for shipment on the same day. If you place your order before midday it is handed over to the carrier on the same day an ...

Online Shop - UK only: How much is charged for the shipment?
August 12, 2019

Shipping is free of charge for orders with a shopping cart value above £ 100. Otherwise shipping is £ 5.25. ...

Online Shop - UK only: Can I also have my product delivered to an address that is different to my invoice address?
August 12, 2019

When placing your order you can indicate whether the order should be delivered to your invoice address or any other address (e.g. your work address). ...

Online Shop - UK only: Which payment methods are accepted?
August 12, 2019

PayPal: Payment through PayPal is free of charge. It’s a simple and fast two-click process as your data is already with PayPal. In addition PayPal g ...

Online Shop - UK only: I did not receive an order confirmation – what happened?
August 12, 2019

Please check your spam filter. If you cannot find an email from Shure, just get in touch with us! ...

Online Shop - UK only: My order has been dispatched, but I have not yet received anything.
August 12, 2019

If you still have not received your order 5 working days after the dispatch confirmation, please contact our Customer Service. ...