Online Shop - UK only: How long does it take to process my refund?

Date Updated: 11/12/2019 FAQ #5587

Question:

Online Shop - UK only: How long does it take to process my refund?

Answer:

The returned merchandise will be inspected when it arrives at the warehouse. When all is confirmed, we will transfer the amount payable back to your bank or giro account. If you paid by credit card, we will credit the amount. A potential shipping fee or other costs (in case anything is damaged or missing) will automatically be deducted from the refund. This process takes 3-5 days typically and no longer than 14 days.