Online Shop - UK only: How can I return my item?

Date Updated: 11/12/2019 FAQ #5586


Online Shop - UK only: How can I return my item?


We're sorry you feel you'd like to return your product. You may return anything bought in our web shop and cancel the original sales contract as long as you do this within 30 days of the original purchase date and provide proof of purchase by including your receipt. All we ask is that you let us know in writing that you would like to return the unwanted product (by post, fax or email). We do not need to know the reason for the return provided that you send back the product promptly within the 30-day limit and within a maximum of 14 days after notifying us in writing. Our returns address is:


Hallmark Consumer Services


Saxby Road

Melton Mowbray

Leicestershire, LE13 1FF

Tel.: +44 (0) 1664 485000

Fax: +44 (0) 1664 480275



You will have to bear the direct cost of returning the goods.


Some goods, such as those which are sealed for delivery and have already been opened for use or test purposes, may not be suitable for return for health or hygienic reasons and are therefore excluded from our 30-day returns policy. For more details, please read our customer terms and conditions at:


Further details on how to return goods within the first 30 days of purchase can be found in paragraphs 3 and 4 of our general terms and conditions of sale: see