Software

SystemOn

Versions

Date Posted

Download

4.7.2
23/09/2022

Bug Fixes

  • LDAP server configuration validation for port 636; password and username validation for port 389 errors during upgrade from SystemOn version 4.6.0 to 4.7.0

Pre-Upgrade Requirements

  • Designer and SystemOn cannot be installed on the same computer
  • Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
  • After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
  • SystemOn and Designer applications cannot be installed on the same computer; do not attempt to install one over the other
  • Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates

Platform Requirements

  • Supported Operating Systems
    • Windows Server 2019
    • Windows 10 (Professional or Enterprise), 64-bit edition
  • Supported Web Browsers
    • Chrome
    • Safari
    • Windows Edge
  • Hardware Minimum Requirements
    • 8 GB RAM (16 GB may be required when hundreds of devices are being accessed)
    • 2 GB hard disk
    • i5 dual-core processor

Notes

  • User Guide
  • To update firmware, please download Shure Update Utility
  • This version of SystemOn is compatible with the following recommended software and firmware versions:
    • IntelliMix Room 3.3.0
    • ANIUSB-MATRIX 4.7.16
    • MXA310 4.7.8
    • MXA710 1.5.15
    • MXA910 4.7.13
    • MXA920 1.3.276
    • MXA-MUTE 1.5.16
    • MXN5-C 1.5.12
    • Microflex Wireless 10.0.6
    • P300 4.7.17
    • SBC220/240 1.3.45
    • SBC250/450/850 2.6.3
    • SCM820 1.4.3
    • ULX-D 2.6.3
4.7.0
01/06/2022
Download not available

Bug Fixes

  • In certain environments, user is unable to add cross-subnet devices using Add by IP feature
  • In the transmitter tab, ULXD transmitters display Battery health = 255% and Cycle count = 65535 when using non-Shure batteries
  • In the Monitoring view, ULXD transmitter battery status will display number of remaining minutes when below 15 minutes and it should display Empty
  • In certain network environments, when using 500 or more devices, some devices will not be discovered

Pre-Upgrade Requirements

  • Designer and SystemOn cannot be installed on the same computer
  • Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
  • After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
  • SystemOn and Designer applications cannot be installed on the same computer; do not attempt to install one over the other
  • Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates

Platform Requirements

  • Supported Operating Systems
    • Windows Server 2019
    • Windows 10 (Professional or Enterprise), 64-bit edition
  • Supported Web Browsers 
    • Chrome 
    • Safari 
    • Windows Edge 
  • Hardware Minimum Requirements
    • 8 GB RAM (16 GB may be required when hundreds of devices are being accessed)
    • 2 GB hard disk
    • i5 dual-core processor

Known Issues

  • When using a virtual machine, it’s recommended to dedicate hardware resources (HD, RAM, etc.) to the SystemOn application; using shared resources may cause Shure services to not start on reboot
  • When a device is being firmware updated, it will appear offline during the update in SystemOn
  • Discovering MXW microphones may take longer than 1 minute
  • UTC time and date are displayed on Event Log and Email/SMS notifications
  • For users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required
  • If a valid license activation ID is applied and fails on the first attempt, please try again before calling support

Notes

  • User Guide
  • To update firmware, please download Shure Update Utility
  • This version of SystemOn is compatible with the following recommended software and firmware versions: 
    • IntelliMix Room 3.3.0
    • ANIUSB-MATRIX 4.7.16
    • MXA310 4.7.8
    • MXA710 1.5.13
    • MXA910 4.7.13
    • MXA920 1.1.161
    • MXA-MUTE 1.5.15
    • MXN5-C 1.5.12
    • Microflex Wireless 10.0.6
    • P300 4.7.11
    • SBC220/240 1.3.26
    • SBC250/450/850 2.6.3
    • SCM820 1.4.3
    • ULX-D 2.6.3
4.6.0
05/11/2021
Download not available

Improvements

  • Stability and Performance

Pre-Upgrade Requirements

  • Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
  • After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
  • SystemOn and Designer applications cannot be installed on the same computer; do not attempt to install one over the other
  • Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates

Known Issues

  • When using a virtual machine, it’s recommended to dedicate hardware resources (HD, RAM, etc.) to the SystemOn application; using shared resources may cause Shure services to not start on reboot
  • When a device is being firmware updated, it will appear offline during the update in SystemOn
  • ULX-D transmitters using non-Shure batteries will show in the transmitter list with incorrect values for battery cycle count and health
  • Discovering MXW microphones may take longer than 1 minute
  • UTC time and date are displayed on Event Log and Email/SMS notifications
  • For users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required
  • If a valid license activation ID is applied and fails on the first attempt, please try again before calling support

Notes

  • User Guide
  • To update firmware, please download Shure Update Utility
  • This version of SystemOn is compatible with the following software and firmware versions:
    • IntelliMix Room 3.2.0
    • ANIUSB-MATRIX 4.6.7
    • MXA310 4.6.3
    • MXA910 4.6.6
    • MXA710 1.4.2
    • MXA-MUTE 1.4.4
    • MXN5-C 1.4.3
    • Microflex Wireless 9.0.4
    • P300 4.6.6
    • ULX-D 2.5.0
    • SBC220/240 2.5.0
    • SBC250/450/850 2.5.0
4.5.0
15/09/2021
Download not available

Performance Improvements 

  • Support for latest firmware
  • Improved stability and performance

Pre-Upgrade Requirements 

  • Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
  • After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
  • SystemOn and Designer applications cannot be installed on the same computer; do not attempt to install one over the other
  • Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates

Known Issues 

  • When using a virtual machine, it’s recommended to dedicate hardware resources (HD, RAM, etc.) to the virtual machine running the SystemOn application; using shared resources may cause Shure services to not start on reboot
  • When a device is being firmware updated, it will appear offline during the update in SystemOn
  • ULX-D transmitters using non-Shure batteries will show in the transmitter list with incorrect values for battery cycle count and health
  • After attempting to forget cross-subnet devices, devices must be rebooted, then SystemOn server must be rebooted before the devices will disappear from SystemOn
  • Discovering MXW microphones may take longer than 1 minute
  • UTC time and date are displayed on Event Log and Email/SMS notifications
  • For users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required
  • If a valid license activation ID is applied and fails on the first attempt, please try again before calling support

Notes 

  • User Guide
  • SystemOn 4.5.0 is compatible with the following software and firmware versions:
    • IntelliMix Room 3.1.0
    • ANIUSB-MATRIX 4.5.23
    • MXA310 4.5.8
    • MXA910 4.5.8
    • MXA710 1.3.9
    • MXA-MUTE 1.3.28
    • MXN5-C 1.3.8
    • Microflex Wireless 9.0.4
    • P300 4.5.13
    • ULX-D 2.5.0
    • SBC220/240 2.5.0
    • SBC250/450/850 2.5.0
4.4.1
23/02/2021
Download not available

Important

  • Upgrading directly from older versions such as SystemOn 3.0 or 3.1 to this version is not supported, nor is importing project files from 3.0 or 3.1 directly into 4.4.1; it's recommended that you upgrade to version 3.2 first (download here), then to 4.4.1 to maintain all projects.
  • After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
  • SystemOn cannot be installed on the same machine as Designer; do not attempt to install one over the other
  • Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates
  • SystemOn may not allow downgrading of some P300s due to a platform update to support future functionality and USB improvements.

Improvements

  • Support for latest firmware — see the Notes section below for compatible versions

Bug fixes

  • ‘System not available' screen shows when opening SystemOn depending on Microsoft VC++ Redistributable versions installed on the machine
  • Various other bug fixes

Known Issues

  • When using a virtual machine, it’s recommended to dedicate hardware resources (HD, RAM, etc.) to the SystemOn application; using shared resources may cause Shure services to not start on reboot
  • When a device is being firmware updated, it will appear offline during the update in SystemOn
  • ULX-D transmitters using non-Shure batteries will show in the transmitter list with incorrect values for battery cycle count and health
  • After attempting to forget cross-subnet devices, devices must be rebooted, then SystemOn server must be rebooted before the devices will disappear from SystemOn
  • Discovering MXW microphones may take more than 1 minute
  • UTC time and date are displayed on Event Log and Email/SMS notifications.
  • For users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required.
  • If a valid license activation ID is applied and fails on the first attempt, please try again before calling support.

Notes

  • Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
  • Designer and SystemOn cannot be installed on the same machine
  • To operate SystemOn 4.4.0 with Shure networked systems, see the following list of supported firmware versions:
    • MXW 8.0.3 – 9.0.4
    • SCM820 1.3.3
    • ULX-D 2.2.24 – 2.4.25
    • SBC220/240 1.1.43 – 1.2.73
    • SBC250/450/850 2.2.24 – 2.4.13
    • MXA910 4.1.41 – 4.4.11
    • MXA710 1.1.X –1.2.1
    • MXA310 4.1.37 – 4.4.9
    • P300 4.1.11 – 4.4.13
    • IMX-ROOM 1.0.4.2 – 3.0.1
    • ANIUSB-MATRIX 4.1.39 – 4.4.14
    • MXN5-C 1.1.X – 1.2.1
    • MXA-MUTE 1.1.X -- 1.2.4
  • Please report SystemOn performance issues experienced on supported browsers to Shure Support.
  • For help and troubleshooting, go to the SystemOn System Requirements, SystemOn User Guide or FAQs
4.3.0
23/11/2020
Download not available

Important

  • After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
  • SystemOn cannot be installed on the same machine as Designer; do not attempt to install one over the other
  • Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates
  • SystemOn may not allow downgrading of some P300s due to a platform update to support future functionality and USB improvements.

Improvements

  • Support for new firmware versions
  • Usability improvements
  • Bug fixes and performance improvements

Known Issues

  • When using a virtual machine, it’s recommended to dedicate hardware resources (HD, RAM, etc.) to the SystemOn application; using shared resources may cause Shure services to not start on reboot
  • When a device is being firmware updated, it will appear offline during the update in SystemOn
  • When marking a notification as read, the notifications list may flicker
  • ULX-D transmitters using non-Shure batteries will show in the transmitter list with incorrect values for battery cycle count and health
  • After attempting to forget cross-subnet devices, devices must be rebooted, then SystemOn server must be rebooted before the devices will disappear from SystemOn
  • Discovering MXW microphones may take more than 1 minute
  • UTC time and date are displayed on Event Log and Email/SMS notifications.
  • For users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required.
  • If a valid license activation ID is applied and fails on the first attempt, please try again before calling support.

Notes

  • Internet access is no longer required during the installation process; however, use of certain features like firmware updating and text notifications require internet access
  • Designer and SystemOn cannot be installed on the same machine
  • To operate SystemOn 4.3.0 with Shure networked systems, see the following list of supported firmware versions:
    • MXW 8.0.3 – 9.0.4
    • SCM820 1.3.3
    • ULX-D 2.2.24 – 2.4.9
    • SBC220/240 1.1.43 – 1.2.73
    • SBC250/450/850 2.2.24 – 2.4.13
    • MXA910 4.1.41 – 4.3.2
    • MXA710 1.1.5
    • MXA310 4.1.37 – 4.3.6
    • P300 4.1.11 – 4.3.7
    • IMX-ROOM 1.0.4.2 – 2.0.2
    • ANIUSB-MATRIX 4.1.39 – 4.3.11
    • MXN5-C 1.1.1
    • MXA-MUTE 1.1.3
  • Please report SystemOn performance issues experienced on supported browsers to Shure Support.
  • For help and troubleshooting, go to the SystemOn System Requirements, SystemOn User Guide or FAQs
4.2.0
29/09/2020
Download not available

Important

  • After upgrading SystemOn, clear your browser cache on the device accessing the SystemOn server, then re-assign your licenses to your devices by navigating to your organization > Licenses > Start managing
  • SystemOn cannot be installed on the same machine as Designer; do not attempt to install one over the other
  • Before updating firmware, turn off “Device Missing” notifications, then turn them back on after completing the firmware updates

Improvements

  • Support for new products:
    • IntelliMix® Room Audio Processing Software
    • MXA710 Linear Array Microphone
    • MXN5-C Networked Loudspeaker
    • MXA Network Mute Button
  • Support for new firmware versions
  • Support for same-subnet and cross-subnet firmware updating of the following products:
    • ​MXA910
    • MXA710
    • MXA310
    • P300
    • ANIUSB-MATRIX
    • MXN5-C
    • MXA-MUTE
  • License widget on dashboard
  • UI improvements

Known Issues

  • When using a virtual machine, it’s recommended to dedicate hardware resources (HD, RAM, etc.) to the SystemOn application; using shared resources may cause Shure services to not start on reboot
  • After attempting to forget cross-subnet devices, devices must be rebooted, then SystemOn server must be rebooted before the devices will disappear from SystemOn
  • Discovering MXW microphones may take more than 1 minute
  • UTC time and date are displayed on Event Log and Email/SMS notifications.
  • For users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required.
  • If a valid license activation ID is applied and fails on the first attempt, please try again before calling support.

Notes

  • To operate SystemOn 4.2 with Shure networked systems, see the following list of supported firmware versions:
    • MXW 8.0.3 – 9.0.4
    • SCM820 1.3.3
    • ULX-D 2.2.24 – 2.4.9
    • SBC220/240 1.1.43 – 1.2.73
    • SBC250/450/850 2.2.24 – 2.4.9
    • MXA910 4.1.41 – 4.2.18
    • MXA710 1.0.5
    • MXA310 4.1.37 – 4.2.18
    • P300 4.1.11 – 4.2.4
    • IMX-ROOM 1.0.4.2 – 2.0.1.186
    • ANIUSB-MATRIX 4.1.39 – 4.2.19
    • MXN5-C 1.0.6
    • MXA-MUTE 1.0.8
  • Please report SystemOn performance issues experienced on supported browsers to Shure Support.
  • For help and troubleshooting, go to the SystemOn System Requirements, SystemOn User Guide or FAQs
3.2
12/06/2019
Download not available

Improvements

  • Support for MXA910 firmware version 4.0.12 with IntelliMix® DSP
  • Bug fixes

Known Issues

  • Discovering MXW microphones may take more than 1 minute
  • If a single location has more than 32 devices, the audio metering quality will decrease
  • UTC time and date are displayed on Event Log and Email/SMS notifications.
  • Navigating through an Event Log with hundreds of events may be slow or could cause the system to time out.
  • For non-English users setting up SMS notifications, the Senders Phone Number field does not show the required (*), but the field is required.
  • If a valid license activation ID is applied and fails on the first attempt, please try again before calling support.

Notes

  • To operate SystemOn 3.2 with Shure networked systems, see the following list of supported firmware versions:
    • SCM820 1.3.3
    • ULX-D 2.2.24 – 2.3.34
    • MXW 5.2.2 – 6.0.3
    • MXA910 3.15 – 4.0.12
    • MXA310 3.1.5
    • P300 3.1.6
    • ANIUSB-MATRIX 3.1.5
    • SBC220/240 1.1.43 – 1.1.62
    • SBC250/450/850 2.2.24 – 2.3.6
  • Please report SystemOn performance issues experienced on supported browsers to Shure Support.
  • For help and troubleshooting, go to the SystemOn User Guide or FAQs
3.1.0
25/04/2019
Download not available

*****

UPDATE: Oct 15, 2019: SystemOn 3.2 supports P300 devices updated to version 3.1.8.

*****

IMPROVEMENTS

KNOWN ISSUES

  • Discovering MXW microphones may take more than 1 minute
  • Metering quality for a single location with greater than 32 devices
  • UTC time and date are displayed on Event Log and Email/SMS notifications.
  • Navigating through an Event Log with hundreds of events may be slow or could cause the system to time out.
  • For non-English users setting up SMS notifications, the Senders Phone Number field doesn’t show the required (*), but the field is required.
  • If a valid license activation ID is applied and fails on the first attempt, retry a second time before calling support.

NOTES

  • To operate SystemOn 3.1 with Shure networked systems, see the following list of supported firmware versions:
    • SCM820 1.3.3
    • ULX-D 2.2.24 – 2.3.21
    • MXW 5.2.2 – 6.0.3
    • MXA910 3.1.5
    • MXA310 3.1.5
    • P300 3.1.5
    • ANIUSB-MATRIX 3.1.5
    • SBC220/240 1.1.43 – 1.1.62
    • SBC250/450/850 2.2.24 – 2.3.6
  • Please report SystemOn performance issues experienced on supported browsers to Shure Support.
  • For help and troubleshooting, go to the SystemOn User Guide or FAQs
3.0.1
18/12/2017
Download not available

*****
UPDATE: February 28, 2019: SystemOn 3.0.1 does not support ULX-D devices on version 2.3.21. These devices will be supported in an upcoming version.

UPDATE: November 7, 2018: SystemOn 3.0.1 supports ULX-D devices updated to version 2.3.4, but does not support new hardware revisions of ULX-D on version 2.3.4.

*****

KNOWN ISSUE

SystemOn 3.0.1 incorrectly warns "Check system requirements, your current firmware version may not be confirmed compatible" for firmware versions that it does not support.

To operate SystemOn 3.0.1 with Shure networked systems, see the following list of supported firmware versions:

  • SCM810 1.3.3
  • ULX-D 1.7.34 - 2.3.4
    • ULX-D J50A or L50A frequency bands are not supported
    • ULX-D new hardware revisions are not supported
  • MXW 4.0.6 – 6.0.3

UPDATE: October 30, 2018: SystemOn 3.0.1 supports MXW version 6.0.3; however, it will incorrectly warn “Check system requirements, your current firmware version may not be confirmed compatible.”

To operate SystemOn 3.0.1 with Shure networked systems, see the following list of supported firmware versions:

  • SCM820 1.3.3
  • ULX-D 1.7.34 - 2.2.24
    • ULX-D J50A or L50A frequency bands are not supported
  • MXW 4.0.6 – 6.0.3

UPDATE: June 20, 2018: SystemOn will notify users that ULX-D 2.2.24 may not be compatible; however only ULX-D devices on J50A or L50A frequency bands are not compatible with SystemOn 2.0-3.0.1.

UPDATE: June 13, 2018:

  • SystemOn 3.0.1 supports MXW 5.2.2. However, SystemOn will incorrectly warn “Check system requirements, your current firmware version may not be confirmed compatible.” Please disregard this warning.
  • MXW 5.2.2 fixes a previous issue where MXW microphones could take more than one minute to be discovered.
  • The improvement made to SystemOn 3.0.1, where the time to report missing devices was increased to 3-4 minutes, may remain 1 minute.

*****

Release Date: 12/18/2017

Improvements

  • Compatibility with MXW version 5.1.26
  • The time before reporting missing devices has been increased to 3-4 minutes to reduce false notifications

Known Issues

  • Discovering MXW microphones may take more than 1 minute
  • ULX-D Users may receive duplicate SMS notifications
  • Metering quality for a single location with greater than 32 devices
  • UTC time and date are displayed on Event Log and Email/SMS notifications.
  • Navigating through an Event Log with hundreds of events may be slow or could cause the system to time out.
  • For non-English users setting up SMS notifications, the Senders Phone Number field doesn’t show the required (*), but the field is required.
  • If a valid license activation ID is applied and fails on the first attempt, retry a second time before calling support.

Notes

  • To operate SystemOn 3.0.1 with Shure networked systems, see the following list of supported firmware versions:
    • SCM820 1.3.3
    • ULX-D 1.7.34 - 2.1.16
    • MXW 4.0.6 - 5.1.26
  • Please report SystemOn performance issues on any browser to Shure Support.
  • For help and troubleshooting, go to the SystemOn User Guide or FAQs

 

3.0
05/10/2017
Download not available

New Features

Improvements

  • Added compatibility for ULX-D ULXD1/2/4/4D/4Q version 2.1.16
  • Added compatibility for Microflex Wireless version 5.1.23
  • Microflex Wireless meters show audio/RF activity (requires MXW devices version 5.1.23 or higher)
  • Performance enhancements

Known Issues

  • Discovering MXW microphones may take more than 1 minute
  • Metering quality for a single location with greater than 32 devices
  • UTC time and date are displayed on Event Log and Email/SMS notifications.
  • Navigating through an Event Log with hundreds of events may be slow or could cause the system to time out.
  • For non-English users setting up SMS notifications, the Senders Phone Number field doesn’t show the required (*), but the field is required.
  • If a valid license activation ID is applied and fails on the first attempt, retry a second time before calling support.

Notes

  • To operate SystemOn 3.0 with Shure networked systems, see the following list of supported firmware versions:
    • SCM820 1.3.3
    • ULX-D 1.7.34 - 2.1.16
    • MXW 4.0.6 - 5.1.23
  • Please report SystemOn performance issues on any browser to Shure Support.
  • For help and troubleshooting, go to the SystemOn User Guide or FAQs
2.1
13/01/2017
Download not available

Improvements

  • Added compatibility for ULX-D firmware version 2.0.19
  • Performance enhancements

Known Issues

  • After using the characters { or } in a Channel name, the Channel name field appears greyed out and can't be changed again for about 10 seconds.
  • On the Device Properties for a Microflex Wireless MXW1, the Firmware Version field erroneously shows the firmware version may be incompatible.
  • When Access Control is activated on a ULXD4/D/Q, the receiver will not be visible in SystemOn 2.1.
  • Remote Microflex Wireless Transmitter Linking is not available with SystemOn 2.1. This feature will be available in a future software update.
  • Microflex Wireless Audio and RF metering information is not available with SystemOn 2.1. This feature will be available in a future software update.
  • UTC time and date are displayed on Event Log and Email/SMS notifications.
  • If a valid license activation ID is applied and fails on the first attempt, retry a second time before calling support.
  • Monitoring widget may show erroneous characters for a short time period for Microflex Wireless (MXW) and ULX-D microphones.
  • Some languages may show words or sentences that are cut off.

Notes

  • To operate SystemOn 2.1 with Shure networked systems, see the following list of firmware versions that are supported with SystemOn 2.1:
    • SCM820 1.3.3
    • ULX-D 1.7.34 - 2.0.19
    • MXW 4.0.6 - 4.0.7
  • Please report any SystemOn 2.0 performance issues on Internet Explorer and Microsoft Edge browsers to Shure Support.
  • For help and troubleshooting, go to the SystemOn User Guide or FAQs
2.0
15/11/2016
Download not available

Initial Release

Known Issues

  • Remote Microflex Wireless Transmitter Linking is not available with SystemOn 2.0. This feature will be available in a future software update.
  • Microflex Wireless Audio and RF metering information is not available with SystemOn 2.0. This feature will be available in a future software update.
  • If Chrome shows an “Aw, Snap!” error page, reload the page or close other tabs to fix the error.
  • UTC time and date are displayed on Event Log and Email/SMS notifications.
  • If a valid license activation ID is applied and fails on the first attempt, retry a second time before calling support.
  • Monitoring widget may show erroneous characters for a short time period for Microflex Wireless (MXW) microphones on Standby mode.

Notes

  • To operate SystemOn 2.0 with Shure networked systems, see the following list of firmware versions that are supported with SystemOn 2.0:
    • SCM820 1.3.3
    • ULX-D 1.7.34
    • MXW 4.0.6-4.0.7
  • Please report any SystemOn 2.0 performance issues on Internet Explorer and Microsoft Edge browsers to Shure Support.
  • For help and troubleshooting, go to the SystemOn User Guide or FAQs

Associated products

SystemOn

Conquer complexity and scale. Developed to make managing large-scale Shure audio hardware deployments easier for you. SystemOn monitors Shure devices across networks, logs system events and alerts users over text or email for time sensitive and critical issues.