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Service and Repair Process

Service and Repair Process

Shure has optimized our service experience to save you time and keep you informed.
Before Submitting a Repair:
  1. Look for a solution on Shure.com

Depending on the issue, your product may not need a repair. Before proceeding to the next step, try these Support resources:

  1. No sound from your earphones?

Try cleaning them using the provided cleaning tool. See this article: How To Use the Earphone Cleaning Tool

  1. Calculate your cost

    **Acceptable forms of payment are Visa, MasterCard, and American Express. We do not ship COD or accept payment by check or money order.**

Fees for repair are covered by our two year warranty with a purchase receipt and if terms and conditions are met. Read our Product Registration and Warranty Guarantee. If not under warranty, here is a service fee list with estimated costs assuming UPS Ground + Tax.

  1. Service of 600 MHz Wireless Systems

To comply with FCC regulations, Shure is forced to cease offering repair services on any products that can operate on frequencies between 616 and 653 MHz and 663 – 698 MHz. Please visit this link to see which frequency bands are still legal for Shure to repair. Please ensure that your product is operating in the permitted frequency band before submitting a repair. Continued operation may cause interference to other licensed services.

  1. Service of Stem Ecosystem Products

To receive service and repair assistance on your Stem Ecosystem product(s), please visit us at our Stem Ecosystem page and contact our Customer Happiness team. For Service Pricing information and out of warranty service cost please see Stem Service Fee List.

 

Need to Start a Repair?

Get started by logging in or creating an account, then register your product and submit a repair request.

*Chrome and Firefox are the preferred browsers; please do not use Internet Explorer, you may experience issues.

To submit a repair request for your Stem Ecosystem products, please refer to Step 5 listed above.

 

Repair FAQ’s

Q: Can I drop off my repair?
A: To receive service or repairs for your Shure product, you will be required to ship your product to us.

Q: Do you have any authorized service centers?
A: Repair of Shure products is handled by Shure Incorporated or in certain countries, our authorized distribution centers.

Q: Why is Shure only servicing 600 MHz products operating in permitted frequency bands? The bands that we offer service for are: J50A, L50A, J8A, L8A, L3A, K54,& J5A.
A: The FCC has ordered that wireless microphones, in-ear monitors, and related equipment must cease operations in the 600 MHz band (614–698 MHz) after July 13, 2020, or earlier under certain conditions. This rule change does not apply to wireless systems that operate in other frequency ranges—only systems that operate on frequencies between 614 and 698 MHz are affected. To see if your product can be limited to a permitted band please find details in this link.

Q: Where do I find the Serial Number?
A: Serial numbers are found on the cardboard box and on some products:

  • For bodypacks, the serial number is found on a label in the battery compartment.
  • For handheld transmitters, the serial number is found on a label in the battery compartment.
  • For receivers and mixers, the serial number is found on a label on the top or bottom of the product.
  • For headphones, the serial number is on the cardboard box.
  • For earphones, the serial number is on the cardboard box.
  • For most wired microphones, the serial number is on the cardboard box.
  • For some headsets, the serial number is found on a label on the cord of the headset.
Please note not all units have serial numbers on the product.

Q: How do I register a product?
A: Please follow this guide for step-by-step instructions with screenshots.

Q: How do I submit a repair request?
A: Please follow this guide for step-by-step instructions with screenshots.

Q: Who do I contact for: login issues, product registration questions or repair questions?
A: Contact our service team by completing this form and selecting Repair and Service as the Case Category.

Q: Do you provide a shipping label for repair returns?
A: The customer is responsible for shipping the unit(s) to the Shure Service Department for repair. The Shure Service Department will provide return shipping by UPS ground.

Q: Do I have to return my product for service?
A: Unit(s) needing repair and/or replacement services need to be returned to the Shure Service Department.

Q: I want to send in my Huddly product for service or I need service support for my Huddly product.
A: Repair of Huddly products is handled by Huddly. Please contact Huddly for service.

Q: I want to send in my Barco Design product/Barco Clickshare Conference product for service or I need service support for my Barco Design product/Barco Clickshare Conference product.
A: Repair of Barco products is handled by Barco. Please contact Barco for service.

Q: I want to send in my Q5X product/Quantum5x Systems Inc product for service or I need service support for my Q5X product/Quantum5x Systems Inc product.
A: Repair of Q5X product/Quantum5x Systems Inc product is handled by Quantum5x Systems Inc. Please contact Quantum5x Systems Inc for service.