Service and repair for Shure products is handled by Shure Incorporated and our Authorized Distribution Centers. Click “Get Started” to follow a sequence of steps that will help you to determine whether your product needs to be sent off for service or repair and direct you to the necessary actions.

Please Note: To receive service or repairs for your Shure product, you will be required to mail us your product.

Step 1 of 4: Look for a solution on Shure.com

Depending on your problem, your product may not need to be sent in for repair. Before proceeding to the next step, try using these Support resources to search for a solution to your problem.

Find an Answer

Many commonly asked technical questions can be found in our vast Answer database. You can also ask a question.

Customer Forums

Post a question, provide your expertise, or add a comment to a thread.

User Guides and Specification Sheets

View user guides and specification sheets for current and discontinued Shure products.

Still can’t find a solution?

Next Step
  • Step 1 of 4: Look for a solution on Shure.com

    My issue was not solved using Shure’s online resources. Change answer.

Step 2 of 4: Where do you live?

Please select your geographical region below. International repairs sent to the U.S. will be redirected to your regional Shure Service Center for processing. Significant delay of your return may result.

Non-US residents will be redirected to a separate Service & Repair workflow

Please select a geographical region

Next Step
  • Step 1 of 4: Look for a solution on Shure.com

    My issue was not solved using Shure’s online resources. Change answer.

  • Step 2 of 4: Where do you live?

    I live in the US. Change answer.

Step 3 of 4: Calculate Repair Cost

If you purchased your Shure product less than two years ago, you still have your purchase receipt, and you have not violated the terms and conditions of your warranty through improper use:
Service and repair fees are covered by your warranty. For more information, see Product Registration and Warranty Guarantee.

If your product is beyond the two-year warranty period:
Your product can be repaired for a flat fee, depending on the product. Use the following resources to determine cost of repair.

Service Fee (Use the Service Fee List PDF. All prices include return shipment via UPS Ground.) + Tax (Use the tax calculator)

Total Payment. Please include payment information on the Repair Correspondence Form (PDF)

If a product is returned damaged, or cannot be serviced economically due to obsolescence, Shure may, at our option, return the product as received, or offer to replace the product at a higher replacement cost.

If you require an estimate prior to repair, turnaround time may be significantly longer. Shure must receive a response and payment of repair estimates within 5 business days. All open estimates over 5 business days will be returned as is.

  • Step 1 of 4: Look for a solution on Shure.com

    My issue was not solved using Shure’s online resources. Change answer.

  • Step 2 of 4: Where do you live?

    I live in the US. Change answer.

  • Step 3 of 4: Calculate Repair Cost

    Back to this step.

Step 4 of 4: Fill out form and mail your product to Shure

Please fill out the Repair Correspondence PDF form linked below and print it. Please return your product with the completed Repair Correspondence Form and payment. If your product is out of warranty, please calculate your repair cost (see “Calculate repair cost” above) and include your payment. If you need further information, you may phone us toll free at 800-516-2525 ext. 4, or contact us by email at service@shure.com.

Download Repair Correspondence Form PDF
  • Download, fill out, and print form.

  • Pack up your product and the completed form.

  • Mail your form and product to be repaired at Shure.

  • Repairs should be sent to:
    Shure Incorporated
    Attn: Service Department
    5800 West Touhy Avenue
    Niles, IL
    60714-4608

If your product is under warranty, or payment is enclosed, it will go straight to repair and be then shipped out. If not, we will contact you by either phone or email for payment.

To get an automated notification when we receive your order, please provide your email address on the repair correspondence form.