Find an Answer

Browse our vast Answer database for answers to many common technical questions.

Sort by:

Most Popular Most Recent

Results per page:

10 25 50 100

MXA910 best practices - setup hints

Also see: MXA910/MXA310 Training and Certification The following settings and recommendations are based on extensive experience helping customers tune and commission MXA910 in AV Conference and Voice Lift Systems. Though some of t...


Understanding Dante Flows

In order to answer this question, it's important to understand the concept of Dante flows. Whenever an audio channel is routed from one Dante device to another, a "flow" is created. Each Dante flow can contain up to 4 audio ...


Disqualified Network Switches for Shure Dante Devices

In addition to the network switches mentioned in Audinate’s “list of incompatible, unmanaged switches with Energy Efficient Ethernet,” the following switches are not compatible with Shure Dante enabled devices. Netgear All ProSaf...


MXA910 Dante

There is a choice. Technically, the MXA910 presents 9 Dante channels - 8 individual lobes, plus an automix of all 8 lobes. So, the installer can either take each lobe as an independent channel into the Tesira, or the automix as a...


Routing audio from an MXA910 or MXA310 to an Audio Network Interface device

Both the MXA910 ceiling array and the MXA310 multi-pattern table microphone are devices that output their audio using a networked digital audio platform called DANTE. To retrieve this audio, the MXA mics must be properly network...


MXA910, MXW enabling AES67

AES67 for the MXA910 or MXW is setup from within Dante Controller (version 3.10 or higher). While this FAQ steps through the MXA910, instructions for the MXW (Microflex Wireless) are the same. Update the MXA910 to the lates...


Acoustic Echo Cancellation and Noise Reduction in MXA310 and MXA910 microphones.

No, but MXA products can be used with any audio DSP products with these features, either multi-channel or single channel. The MXA910 also includes Echo Reduction as part of the IntelliMix® DSP suite, which can improve smaller-bu...


Crestron / AMX connection problems to Shure products

This answer applies to all Shure products that connect to AMX/Crestron via ethernet, such as the SCM820, MXWAPT4, MXWAPT8, MXA310, MXA910, ANI4IN, ANI4OUT, UR4D, AXT400, ULXD4D, ULXD4Q, ULXD4, QLXD4. First, make certain you ...


MXA Devices and Powering by an Ethernet Switch (PoE requirements)

Shure's MXA and ANI network components utilize Power-over-Ethernet, and most are registered as Class 0 powered devices. Any network switch that supports Class 0 will power most Shure MXA and ANI network devices. However, the numb...


MXA910/MXA310 Training and Certification

We offer online training and certification at: Shure Audio InstituteContent includes:MXA910 Ceiling Array Overview SAMPLEMXA310 Table Array OverviewAudio Network Interface OverviewHow to Install MXA910MXA910: Steerable CoverageHow t...


MXA910 and automixers

Based on our experience, using gated-style automixers work best. Gain-sharing mixers, used quite often for live sound and conferencing, work extremely well when talkers are being picked up from a microphone in close range, i...


Connecting MXA910 and MXA310 microphones to a PC

You would need a Dante™-to-USB converter, such as the Shure ANIUSB-MATRIX. Where appropriate, Dante™ Virtual Soundcard or Dante™ Via software (www.audinate.com) can also be used to directly connect MXA microphones to a networked ...


Mount MXA910 in drywall ceiling

The A910-HCM Hard Ceiling mount can be used to mount the MXA910 into a drywall ceiling.


Which Shure devices support Dante Encryption?

Dante encryption is supported on the following: MXA310 MXA910 ANI4IN ANI4OUT ANIUSB P300Shure's implementation of encryption only supports encryption between Shure Devices. Encryption does not work between a Shure ...


Update Utility Stuck in "Discovering" or device not showing up

This symptom can be caused by a couple different things. Restrictive firewall settings. You may need to allow the Shure Update Utility through the firewall on your computer. On Windows, go to Control Panel, then open Window...


Using multiple MXA910 or MXA310 microphone arrays in a single room.

Yes. Just like any other microphone, you may install multiples to cover a room. The audio output from multiple ceiling arrays (or table arrays) can be combined with a mixer or external DSP (i.e. SCM820, or QSC Qsys, or Biamp...


Pick-up distance and recommended mounting height for MXA910

Higher and farther than a single element microphone! However, room acoustics still matter. Noisier and more reverberant environments will impact speech intelligibility at greater distances from the microphone. Because of its...


Other equipment needed when installing the MXA910 or MXA310?

All you need is a single Ethernet cable (shielded Cat-5e or higher recommended) connected to a Gigabit, Power-over-Ethernet source (a network switch with PoE or PoE injector). This will give you Dante™ digital audio and net...


MXA310 or MXA910 software “offline” mode

Yes. Designer System Configuration Software allows multiple "virtual" MXA910 Ceiling Array Microphones to be configured in one tool. Arrange pickup lobes over a room diagram for precise coverage; import saved settings to each MXA...


MXA910 Pole Mount

Yes, the MXA910 can be pole mounted. The rear plate on the microphone has 4 threaded holes for attaching the microphone to a VESA mounting device. The mounting holes follow the VESA MIS-D standard:Screw specification: M4 thread (Mic...


Shure Discovery Application will not open the Shure device GUI

The Discovery Application (based on Bonjour) will discover Shure devices even if they are not on the same subnet as the computer running the Discovery App. However, it is only possible to open the webserver GUI (MXW or SCM820) on...


MXA910 Crestron/AMX Control Strings

The MXA910 can be controlled by AMX, Crestron, Extron, etc. The touch screen can control/monitor: Volume Controls  Mute Metering Channel and Device Names Clip Indicators Gate Indica...


Alternatives to mounting the MXA910 in a drop ceiling

For the MXA910, there are eyelets on the back of the unit for hanging wire to suspend the mic, as well as 100mm screw holes for attaching a standard VESA-D mount to a hanging pipe (as you might with a projector). Mounting in...


Microphone Array Primer

What is a microphone array? By definition, any microphone device that consists of multiple elements combined electrically can be considered an array. However, the manner in which the elements are combined plays a critical&...


Camera Control for the MXA910

The Collaborate Automatic Video Switching System from 1 Beyond is an all-in-one package that includes cameras and a control system, and the API for the MXA910 has been integrated and  tested by 1 Beyond. For more inform...


MXA910 cabling in conduit

Use the A910-JB accessory.


MXA910 and MXA310 automixing: Classic versus Smooth mode

Smooth mode scales the off-attenuation level based on the number of channels in use. The more channels that are deployed in your configuration, the greater the off-attenuation, resulting in a "smoother" listening experi...


The IT Professional’s Guide to Great Corporate Sound

Author: Criss Niemann October 2016    Communication ceases with unintelligible audio. From the boardroom to the training center to the huddle rooms scattered across a facility, poor corporate sound is a comm...


Can the MXA910 be painted?

Yes, but please disassemble first.  (see user guide)


Installing the MXA910 in a 2x4 ceiling grid.

Use a 2x2 tile and T-bar to fill in the empty space.


Does MXA910 have Auto-tracking capability?

The MXA910 allows you to deploy up to eight highly directional lobes throughout the room. By using the built-in automatic mixing (part of the IntelliMix DSP Suite), the microphone will manage itself and only activate the correct ...


Copying MXA910 or MXA310 settings to other devices

Yes. Configure one of the mics, save as a preset, export the preset to your PC, and then import that preset into all other units.


MXA910 and MXA310 automix priority behavior

Priority works just like the Chairperson Override feature in the SCM820, where a channel with priority will activate even if the NOM (number of open mics) has been filled.


Vertical or wall-mounting of MXA910

Yes, though currently, the web based software is designed for ceiling-mount orientation.  In order to use the MXA910 properly in a vertical orientation you need to do your own calculation, your own listening, or use the...


Mounting the MXA910 in a plenum space

The microphone is UL 2043 Plenum Rated (suitable for air handling spaces) after affixing the included Fyrewrap® fire protective wrap system to the back of the mic. It also carries an IEC 60529 IP5X Dust Protected rating. ...


Correctly using Auto Position with the MXA910

When using Auto Position, only one person should be speaking, so the selected lobe will be accurately placed. Repeat for each additional lobe. Note that Auto Position does not choose width of the lobe, just X/Y coordinates, and t...


Why does the AES67 tab not show up?

Please try the following:Try toggling "Use shared Dante Interface" in Dante Controller's Choose Interface window. This is found by cklicking the "Choose a Dante Interface" button.If using a 10/100 switch, this issue can appear. Chan...


A910-JB pictures and dimensions

The knockouts are for standard 1/2" and 3/4" conduit.


"Device not connected" error message

A likely reason for this is the computer's firewall blocking specific ports. Make certain the computer's firewall has port 8180 TCP open.


Ask a Question

Contact Service & Repair

Telephone: (800) 516-2525

Fax: (847) 600-8686

Contact Product Support

Telephone: (312) 736-6006