What is the warranty on Shure earphones?

FAQ #3204 Updated August 22, 2017

Question:

What is the warranty on Shure earphones?

Answer:

A valid purchase receipt from an authorized dealer is required for warranty service on all Shure earphones. In the U.S., warranty service will only be considered for products purchased within the last two years and covers manufacturing and material defects only. A non-warranty fee will apply to products determined to have failures relating to misuse, abuse, or earwax buildup. This fee will also apply to products less than two years old without a valid receipt or purchased from a non-authorized retailer. Please see http://www.shure.com/service for U.S. non-warranty pricing and directions on sending in your earphones.

Please see the following links for solutions to common problems before sending in your earphones:

Diminished sound in one ear

Not enough bass out of my earphones

Cleaning and maintaining Earphones and Sleeves

Policy Information:

Can I upgrade?

What is the warranty on Shure earphones?

Is my warranty valid if I purchase earphones from a reseller that is not a Shure Authorized Dealer?

Ebay sellers and counterfeit earphones

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Related Product Types

Earphones

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Telephone: (800) 516-2525

Fax: (847) 600-8686

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