Troubleshoot MXW Networking

FAQ #4338 Updated December 07, 2015

Question:

I can see my MXWAPT in the Device Discovery Tool, but when I click on it, the GUI does not open.

Answer:

Many times, problems with setting up MXW Wireless systems can be traced back to networking problems. Here are some useful tips.

 

  1. From the factory, the MXW is set to "Auto (DHCP)". Make certain your computer is also set to DHCP.
  2. If you change the MXW system to "Manual (Static)", all MXW devices and the computer will need to be changed to "Manual (Static)".
  3. Make certain that all MXW devices are either "Auto (DHCP)" or "Manual (Static)". Use the GUI to check all of the devices.
  4. Check the IP address of all devices.
    Image 
    Note that the APT has two separate, independent IP addresses; one for Control, the other for Network Audio (Red arrows). In the above screen shot, there is a problem, as the Network Audio IP (yellow highlight) is not in the same subnet as the Control IP. All of the IP addresses start with "192.168.209". The Network Audio IP also would need to start with "192.168.209". This system did not work correctly. The two IP's are set in the Configuration tab.
  5. If the MXW devices are set to "Manual (Static)", your computer will also need to be set to Static IP.
  6. If changing MXW devices to "Manual (Static)", change the IP of the NCS charger and the MXWANI before changing the IP of the MXWAPT.
  7. Make certain the MXW devices are in the same subnet as the computer. You can view the IP addresses of the MXW devices in the Device Discovery tool:
    Image 
    In the Networking control panel of your computer, you can find the IP address of your computer.
    Image
    Make certain the computer is in the same subnet as the MXW devices. Typically the first three octets of the IP address have to be the same on all devices and computers. In this example, all device IP addresses would need to start with "192.168.209". Be careful as most laptops have two network adapters, the wired adapter and the wireless adapter. Make certain you are looking at the IP address of the network adapter you are using.

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