Motiv MVL microphone not working

FAQ #4813 Updated February 19, 2018

Question:

I own a Shure MVL lavalier microphone and downloaded the Shure Motiv app. Upon plugging in mic in, I can see under "Record" that the phone is using the built-in mic rather than the MVL. Guidance, please.

Answer:

The Motiv app should switch to "External Mic" automatically when the MVL is connected to the iPhone's earphone jack. We tested this on an iPhone 5 S with the MVL, as well as with a different wired "hands-free" headset with a built-in mic.

If the Motiv app isn't enabled under Settings>Privacy>Microphone, it still indicates when an external mic is connected, even though no recording levels are indicated in the Motiv app.

The MVL is configured to work with many smart phones: MVL technical information and wiring diagram

Please verify that the phone is using the most recent operating system. Try deleting the Motiv app, rebooting the phone, and re-installing the app.

Another possibility is that the phone's earphone jack is dirty and not making a good connection; or that the phone case is interfering with the plug/jack connection. Please test the phone, and the Motiv app, using the headset supplied with the phone or with a similar wired device.

Finally, does the MVL microphone work on a different device with the Motiv app? If not, there may be a problem with the MVL. In that case, contact Shure Repair/Service.

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