Is my warranty valid if I purchase earphones from a reseller that is not a Shure Authorized Dealer?
The warranty is Shure's guarantee that the product will meet our standards of quality and performance. In order for this warranty to be valid, the consumer must, at the time the product is returned, provide proof of purchase in the form of the original purchase receipt directly from Shure or from a Shure authorized reseller. Shure strives to form relationships with resellers who will provide the best service and value to customers who buy our products. Authorized Dealers receive only inventory that is new, in factory-sealed packaging, with all accessories, documentation, and full factory warranty. Authorized Dealers receive extensive factory support, and they are the first to receive shipments when new products are introduced. Non-authorized resellers do not have any direct business relationship with Shure. Shure cannot guarantee the authenticity or condition of the items they stock, and we have no ability to intervene on the customer's behalf if necessary.