Files Not Saved In Motiv

FAQ #5429 Updated August 29, 2017

Question:

We just purchased this today, recorded several (successful) tests, and then proceeded to record a 45min interview. I checked several times during the recording to confirm the interview was still being recorded. It was. When the conversation concluded, I stopped the recording by pressing the red record/stop button. I then attempted to save the recording by tapping the checkmark. no response. I tapped again with no response. I proceeded to tap another two dozen times, but the app did not respond to give me the opportunity to save the 45 minute interview I had just conducted. After trying other creative maneuvers to no avail, I finally attempted to record a new clip in hopes of making something happen. The app did gladly respond to that tap, allowed me to stop it, and then allowed me to save it. Problem is, the previous 45 minute interview we had just recorded was completely lost. In a nutshell, that's the problem with Motiv (2.1.1.3) that I'd really love to see addressed and 'improved'.

Answer:

After receiving a number of reports of this particular anomaly with certain iOS device users, we recommend these steps as a solution.

  1. Back up device to iTunes, making sure it’s encrypted to save passwords, etc. https://support.apple.com/en-us/ht203977 How to back up your iPhone, iPad, and iPod touch
  2. Restore device to factory settings: https://support.apple.com/en-us/ht201252 Restore your iPhone, iPad, or iPod to factory settings
  3. Restore from backup: https://support.apple.com/en-us/ht204184 Restore your iPhone, iPad, or iPod touch from a backup

This process may take up to an hour to complete but  should “clean up” the storage and will also free up space from email attachments, cache, etc.

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