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Warranty Policies
All products manufactured by Shure Incorporated feature a limited two-year warranty. This two-year warranty is specific to the date of purchase as shown on your purchase receipt.
While under a valid warranty period, defective products (purchased domestically) may be returned to Shure's Service Department without prior authorization for service and repair, free of charge. Out-of-warranty items may be returned for service and repair for a flat fee. Shure does reserve the right to charge an additional fee for products with extensive physical damage; however, we will not proceed with service without your authorization.
Vist the service return page for more direction on how to send in your product for repair.
If you are outside the United States, please visit www.shure.com and find your country in the drop-down menu in the upper-right corner of the page for our Authorized Distribution Centers.
Before you send us your
earphones...
Many common problems with audio quality involve proper fit and cleaning of earphones. Please check these links for helpful tips:
One earphone is louder than the other...
I'm not getting enough bass...
How do I adjust the fit for the best sound?
If you still have a problem, please follow the "Repair" directions on the left to send us your earphones or search our FAQ for more help.


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