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WARRANTY POLICIES
All products manufactured by Shure Incorporated feature a limited two-year warranty. This two-year warranty is specific to the date of purchase as shown on your purchase receipt.
While under a valid warranty period, defective products (purchased domestically) may be returned to the Shure Service Department without prior authorization for service and repair, free of charge. Out-of-warranty items may be returned for service and repair for a flat fee. Shure does reserve the right to charge an additional fee for products with extensive physical damage; however, we will not proceed with service without your authorization.
Please visit our Service & Repair section for more direction on how to send in your product for repair.
If you are outside the United States, please visit www.shure.com and find your country in the drop-down menu in the upper-right corner of the page for our Authorized Distribution Centers.
Earphone
Service & Repair
Before you send us yourearphones...
Please check these links for helpful tips:
- Why clean my earphones?
- One earphone is louder than the other...
- I'm not getting enough bass...
- How do I adjust the fit for the best sound?
If you still have a problem, please follow the "Repair" directions on the left to send us your earphones or search our FAQ for more help.
Shure Online Store
For assistance with your Shure online store order please visit our Online Store Customer Service center.

